Oro Ford

Best experience ever buying a car . Koren O’Sullivan was the best . I have purchased over 30 cars in my lifetime and have never had a experience. Thanks again Tom Koren O’Sullivan was the best . I have purchased over 30 cars in my lifetime and have never had a experience. Thanks again Tom More

My husband's car has been in the shop for 2 weeks. It is near impossible to reach anyone in the service department. When you DO get ahold of them, they do not have relevant information (i.e. status of It is near impossible to reach anyone in the service department. When you DO get ahold of them, they do not have relevant information (i.e. status of parts/ETA for car/etc.) and they say they will call you back. They don't. I even left two messages for the Service Manager directly to call back - one on his voicemail and the other with the front desk who assured me he would call back. I called again today to get ahold of the service department and was not routed through because they are "short-staffed." I, too, am short-staffed - my family is down to one car and that is very difficult given our varying work schedules. I wouldn't care the car is taking so long if they would communicate better, provide a loaner, etc. I also don't appreciate the obviously annoyed tone by the service advisor when you DO get the privilege of speaking with them. I understand they may want to clock out at 4:28pm but it is not unreasonable to request a status update during normal business hours. Especially when you're already waiting for several calls back. Furthermore, the advisor claimed to have left a message on my husband's cell phone with an update but after checking the call log, it did not happen. Perhaps she did call someone with an update. It just wasn't us. After this service we were going to purchase a new Ford with them. Now we do not have the confidence to do that and will go elsewhere. More

They don't return phone calls. I left 3 messages to find out about my truck and they never returned any of my calls. That is wrong!!!! I left 3 messages to find out about my truck and they never returned any of my calls. That is wrong!!!! More

I have been dealing with Oracle Ford for 25 years, have purchased 5 cars from them and totally trust them with the purchase and maintenance of my auto. purchased 5 cars from them and totally trust them with the purchase and maintenance of my auto. More

Great service on my oil change. While it was up in the hoist during the oil change one of the workers wrote wash me in the dirt on my car under the driver's door! I thought this w While it was up in the hoist during the oil change one of the workers wrote wash me in the dirt on my car under the driver's door! I thought this was rude and immature. Not to mention the rubbing of the dirt could scratch the paint. I live on a dirt road and can't help it if my car was dirty when I took it in More