Open Road of Bridgewater

PRAISE OF A DEALERSHIP FOR THE FIRSTIME IN MY LIFE nice people very happy with all people in dealership, especially sales department ,WILL NEFINITELY send friends to claudio in sales.also nice people nice people very happy with all people in dealership, especially sales department ,WILL NEFINITELY send friends to claudio in sales.also nice people in business dept. paul esp. More

Great Dealership This past week we leased a 2014 C300 for our teenage daughter; her very first car. It was the MB Openhaus event & the showroom was hopping. As this wa This past week we leased a 2014 C300 for our teenage daughter; her very first car. It was the MB Openhaus event & the showroom was hopping. As this was going to be our 3rd vehicle from Open Road MB & our 11th from the Open Road Group I knew we would be treated "right" & I wasn't disappointed. Tom Kertesz, who sold us our last 2 MB's took care of us and helped us find just the right vehicle for our daughter. Price negotiation was easy & not at all stressful. I also had the pleasure of meeting Isaac, one of the sales managers, who was friendly, courteous & extremely helpful. We picked up the car Saturday morning & the look on our daughter's face said it all. She was absolutely ecstatic with the car. The way Tom & Isaac greeted her & took care of her as she was the most important customer they ever had made her feel like a million bucks. Thanks guys. See you in the spring for my next Mercedes! More

Excellent car buying experience Open Road dealership, is led by a great sales manager Isaac, along with salesman Michael, they put together a very impressive package on my lease of Open Road dealership, is led by a great sales manager Isaac, along with salesman Michael, they put together a very impressive package on my lease of an E350, this week. The whole staff of Open road was impressive to me, friendly and competent. From Management, to sales to their finance dept. I would recommend them very highly to family and friends. You won't be disappointed. More

Awesome new car buying experience We went to Open Road Mercedes in Bridgewater as we were looking to lease a Mercedes C or E class. Leasing and a Mercedes were both first time new expe We went to Open Road Mercedes in Bridgewater as we were looking to lease a Mercedes C or E class. Leasing and a Mercedes were both first time new experiences for us. Wow, what a pleasant and totally 'no pressure' experience. Melvin was our sales person and right away he made us very comfortable. He was very knowledgeable about the products, explained everything in detail and offered us test drives. We ended up driving an E class luxury and E class sports. (We had previously driven a C class at another dealership). After the test drive, he gave us quotes for the various cars we were interested in. Long story short, they gave us what we were looking for in the trade, and monthly lease payments that we wanted. This was done with the help of Isaac, who was Melvin's Sales Manager. They make a great team. Very professional, patient, accommodating and truly no stress and no negative tactics. It was a pleasure leasing from this dealership. Would recommend them whole-heartedly to everyone. Oh! By the way, the C300 is awesome as well. Truly, the car and the dealership live up to the Mercedes reputation. More

A Great Car Buying Experience I had an excellent experience at Open Road Mercedes-Benz and my Sales Representative, Melanie, was wonderful. The service was exemplary. Melanie was I had an excellent experience at Open Road Mercedes-Benz and my Sales Representative, Melanie, was wonderful. The service was exemplary. Melanie was very patient with me and took me on 3 test drives. She listened carefully to what I wanted and did not try to sell me anything I didn't. I love my new Mercedes-Benz c300. I also got a great deal! More

Friendly customer experience The sales, service & finance contact reps have been friendly & amenable to negotiations. Great package for my new SUV & pleased with the paperwork as The sales, service & finance contact reps have been friendly & amenable to negotiations. Great package for my new SUV & pleased with the paperwork as well. Recommended highly. More

Sales Associate Melanie Schrimpe It was a real pleasure working with Melanie last week on the lease of a new E350. Melanie impressed us from the start with her professionalism and det It was a real pleasure working with Melanie last week on the lease of a new E350. Melanie impressed us from the start with her professionalism and detailed knowledge of the various makes and models. She worked with us to ensure we got a car that met our needs at a price we were willing to spend. We look forward to a long term relationship with Melanie and hope to work with her on a replacement for our GLK soon as well. We also had a great experience with Julia Radulic. This is the second car she worked on for us. Julie is wonderful, always well prepared and processes all paperwork quickly and efficiently. More

Positive Experience I was very impressed with the Bridgewater Open Road Mercedes Dealership. Mike the sales agent is a regular guy who is a car enthusiast and not a push I was very impressed with the Bridgewater Open Road Mercedes Dealership. Mike the sales agent is a regular guy who is a car enthusiast and not a pushy salesman. He came accross as very honest which is rare in the car buying experience. The dealership was reasonable in negotiations and did not at any time try anything that seemed underhanded. I walked away with a beautiful E-class Mercedes and the process was seamless. I would recomment Open Road to anyone. The dealership has also been under new ownership in the last 4 years and there is a noticable difference. More

It was a pleasure working with James Lawrie. He was very helpful, friendly and knowledgeable. If I will by my next MB, will definitely contact James. Atul Gupta A & B HVAC Services helpful, friendly and knowledgeable. If I will by my next MB, will definitely contact James. Atul Gupta A & B HVAC Services More

We bought our car from this Dealership and I gave it 5 stars because of the overall experience/price. However, the Service Center is another story. Be prepared to make multiple trips to have any type stars because of the overall experience/price. However, the Service Center is another story. Be prepared to make multiple trips to have any type issues to be resolved at this Service Center. I'm very surprised and disappointed in Open Road Mercedes Service Center. Never expected this sort of delay from a luxurious car dealer. I can't say much about other Mercedes Service Centers as I've not visited them. But if you can, please be cautious when visiting Open Road Mercedes Service in Bridgewater, NJ. We had an issue with the key on our brand new E350. I made at least 3 trips to have it diagnosed. They're accommodating in dropping me at work and picking me up as they are very busy. I must recognize them for this effort. However, in picking up the key, I've already made 2 trips. Today, I left my home 6:30am to be at the service center when it opens up at 7:30am. The service Associate tells me that they need at least 1 hour to program the key....really, 1 hour to program the key. I didn't realize that this is rocket science, but common sense tells me this way they bill back Mercedes $300-$400 for labor, since the car is under warranty. Ok, they dropped me at work. I get a call exactly half hour later from the Service Associate that they need the defective key in order to program the new key. I told him that in haste, early in the morning I unfortunately forgot to bring the defective key with me. I realize that I should have brought it with me....it wouldn't have been a big deal. However, he tells me that they would not be able to program the new key until they have the defective key, meaning I would have to make another trip. I was furious and told him to please his manager contact me. Fortunately, within half hour a manager "Christine" calls me and apologizes for the inconvenience. She was very pleasant and assures me that they will go ahead and program the key without having the defective key. I promised her that they will have the defective key in their hands 7:30am tomorrow morning. She was very accommodating, which is something I wished that Service Associate could have been, and we would have completed avoided this unpleasant experience for us all. Lesson learnt…. More