Open Road of Bridgewater

HORRIBLE - no concept of customer service - go elsewhere! Mercedes-Benz of Bridgewater has absolutely no concept of customer service or ethics. My father had referred me to MB Bridgewater as he had purchased Mercedes-Benz of Bridgewater has absolutely no concept of customer service or ethics. My father had referred me to MB Bridgewater as he had purchased 4 different vehicles from them in the past, the most recent being in May/June 2015. Brent (salesman he last worked with) contacted me to discuss what I was looking for. I sent him a link to a vehicle they had in their inventory and told him I wanted to work out a deal with that car. Brent was pleasantly aggressive, reassuring me we would work out a deal and I wouldn’t leave empty handed. I went in on September 30th after work, and he had a car pulled up and ready to go. Unfortunately, it wasn’t the car I had inquired about – it was actually one I hadn’t seen online, but ended up liking more. We went for a test drive and I told Brent I wanted my father to join so we could finalize a deal that night. While waiting for my father and looking at the car (which happened to be parked next to the one I had originally inquired about), another salesman, Michael Vurchio, came out to ask me if I had the keys to the car. I explicitly told him I was working on a deal with Brent and that he could not take or sell that car. He completely disregarded this and proceeded to get the keys and take another customer (who had walked in after I had been there) on a test drive. Within 5 minutes of returning from the test drive he had the sales manager over at his desk to approve the deal with these other customers. I reported this incident to the General Manager, Michael Tedesco, the next day who ‘understood’ why I would be frustrated, but made NO attempt to find resolution. It has been over a month now and there has been NO interest from Michael Tedesco to right the wrong. I cannot explain how unprofessional and disrespectful this all was. Michael Vurchio is a greedy sleaze-ball who only cares about HIS commission and HIS wallet. I am blown away that there are positive reviews about Michael Vurchio on Google, but I also wouldn’t be surprised if he paid off customers to leave a review about him on Google. He probably bribes his clients with discounts in order to get any good reviews.Overall, I am disgusted by the lack of customer service and professionalism I experienced by everyone involved. If you want to work with an unethical, selfish coward, then by all means go take a visit to Open Road Mercedes-Benz in Bridgewater and work with Michael. I would NEVER refer anyone to this dealership. If you’re looking for a Mercedes-Benz, take the ride up to Nanuet and visit the MB dealership there where they actually value their customers and treat them with respect and decency. More

Excellent customer experience! If you live in Basking Ridge or Bridgewater NJ, and are in the market for a new Mercedes look no further. This dealer is local, offer great service a If you live in Basking Ridge or Bridgewater NJ, and are in the market for a new Mercedes look no further. This dealer is local, offer great service and a no-hassle process. I stopped by to check out new cars and found a great deal on a new Mercedes ML at a price I had never thought I would be able to pay for a new Mercedes. I will recommend this dealership for sales and service. Great experience! More

Great experience We recently purchased a ML350 from here and our experience with Mr. Saleh was excellent. He was very patient and helpful in finding us exactly what w We recently purchased a ML350 from here and our experience with Mr. Saleh was excellent. He was very patient and helpful in finding us exactly what we needed. He has even spent time with us after we made the purchase, in helping us to get familiar with the car features. Would highly recommend this location and Mr. Saleh. More

Within 10 minutes I negotiated my deal! Just picked up my 2015 Mercedes GLA250 from Open Road MB of Bridgewater and I couldn't be happier. Not only is the car the typically wonderful German Just picked up my 2015 Mercedes GLA250 from Open Road MB of Bridgewater and I couldn't be happier. Not only is the car the typically wonderful German engineering driving experience, but my sales experience was also superb. I did my research and called 4 dealerships. The three others deigned to give me offers that ranged from moderately to ridiculously high and were content to let me walk. I was growing weary of MB figuring that this was going to be a typical experience with MB dealers. Fortunately, I decided to call one more--Open Road. I explained exactly what my needs were, what I wanted and how much I wanted to pay. In less than 10 minutes on the phone with Isaac Morgan, I had a deal I was extremely pleased with. He was genuinely interested in earning my business and his only question was "what do I need to do to earn your business?" I told him where I wanted to be and he not only hit the number without haggling, but offered me a similar vehicle with more options and less money. The dealership itself is pristine and has a very high-tech aesthetic look and feel. Every single staff person was welcoming and friendly. I was also assisted by Claudio Gutierrez, while Isaac prepared the documents. Claudio is also a great sales person who is extremely personable, knowledgeable, and helpful. Because of my work schedule, I arrived a day earlier than expected and with short notice. The entire team rolled up their sleeves and accommodated me, despite having to work nearly an hour after closing time to get the car ready and complete the paperwork. This is our first MB and I would not hesitate to purchase another vehicle from Isaac, Claudio, and Open Road MB. Definitely a pleasant experience that met my expectations in every way. More

Recent purchase 2015 C300 Nick Powell and Melanie Schrimpe were great. I referred them 2 clients right after purchasing my new c300. They make the car buying experience friendl Nick Powell and Melanie Schrimpe were great. I referred them 2 clients right after purchasing my new c300. They make the car buying experience friendly and easy. More

New E-Class purchase AMAZING EXPERIENCE! Hands down i will never use any other salesperson but Nick Powell. He really listens and understands his clients needs and makes t AMAZING EXPERIENCE! Hands down i will never use any other salesperson but Nick Powell. He really listens and understands his clients needs and makes the entire purchase a smooth and enjoyable one. I also worked with Melanie S. At the end of my purchase who was also a pleasure to work with. When you buy a benz you want the best or nothing and nick & mel make sure you get just that when it comes to customer service! I will refer all friends and family to them in the future (including my parents who also bought with them--another great experience)! :) Thank you both!!! -gabrielle More

Great experience My husband and I went in last Saturday, and we were taken care of right away. The sales associate was really friendly and answered every question we My husband and I went in last Saturday, and we were taken care of right away. The sales associate was really friendly and answered every question we asked. He was able to work with us and got us a great deal! More

Very impressed After going into several dealership looking to purchase a car as a women does get frustrating. After walking into open road I was greeted by Michael V After going into several dealership looking to purchase a car as a women does get frustrating. After walking into open road I was greeted by Michael Vurchio, he was not pushy and made my purchase feel as easy as buying a Starbucks. Not only did he earn my business this time but he has a customer for life! More

Repeat client Leased my second Mercedes from Michael Vurchio at Bridewater Open Road. Once again had excellent service and very happy with my purchase.I highly reco Leased my second Mercedes from Michael Vurchio at Bridewater Open Road. Once again had excellent service and very happy with my purchase.I highly recommend Michael and his dealership when purchasing a Mercedes in the state of NJ. More

Buying a new C400 I want Open Road of Bridgewater to know what a pleasure it was to work with Melvin in selecting, test driving and negotiating my new MB c400. Melvin I want Open Road of Bridgewater to know what a pleasure it was to work with Melvin in selecting, test driving and negotiating my new MB c400. Melvin was knowledgeable, reliable getting back to me on multiple occasions and made the experience one that I would absolutely recommend to my friends and one that I will probably experience again in a few years. The whole atmosphere that Melvin created was terrific at Open Road…introducing me to Nick the Sales Manager and working with the Finance manager. Real class operation. More