Open Road Volkswagen Manhattan

Simply stated, I believe they seriously tried to rip me off. First, they tried to charge me $600 for a 30,000 mile service even though I had pre-paid for it when I first leased the car from them. When I ma off. First, they tried to charge me $600 for a 30,000 mile service even though I had pre-paid for it when I first leased the car from them. When I made the appointment, they correctly told me that their records showed I had already paid for the service and that there would be no charge. However, when I went to pick the car up, they insisted that they had no record of my prepayment and made me pay $600 for the servicing. Then I found the original receipt at home and sent it to them. They took around 3-4 weeks to "process the refund." Additionally, when I picked the car up, they told me that the technician said that the car needed a brake job for a cost of $1,600. I declined and the next time I brought the car to my local mechanic, several thousand miles later, he told me that the brakes weren't even close to needing a brake job and had at least 25,000 miles left on them. So, the long and the short of it is that they wrongly tried to get $2,200 out of me in a single visit. Obviously, I never went back. More

So many mixed reviews here. We just leased a 2024 VW SE Tiguan for my daughter who's entering law school. Scheduled a test drive in early June with Nyiem Brown (a young associ We just leased a 2024 VW SE Tiguan for my daughter who's entering law school. Scheduled a test drive in early June with Nyiem Brown (a young associate). No doubt he assumed we would not be back as we didn't need the car until about August 1. We visited 2 other dealerships in the interim. Called back in early July and rec'd a good lease offer. Rec'd zero pressure from dealership of Nyiem. Put down a deposit in mid-July and ordered the car exactly to our options. Turned out that the car was no available locally though they would be able to deliver one from Virginia. In lieu of that, they did have an SE-R arriving that they offered for a few more dollars a month - better deal for them (no needing to transport the car) and much better deal for us. I'm a gear head and driven professionally in the past. I've bought, built and leased probably 30 cars in my day. I DREAD going to dealerships with the expectation of pressure and "bait & switch" from staff! I received none of that at Open Road. Both Nyiem and Jose (in finance) were calm and kind. They even went so far as to bring the car out with a huge red ribbon which was a very sweet gesture. Rec'd lots of little unrequested extras and a grateful sendoff. Extremely pleased with this leasing transaction from start to finish! Highly recommended. More

These people are just cheats. Don't believe a word of any of the 5 star reviewers, I bet they're related to the owners. I mean, seriously. I was having transmission problems. Don't believe a word of any of the 5 star reviewers, I bet they're related to the owners. I mean, seriously. I was having transmission problems. The transmission is under warranty they assured me, but to figure out for sure if it was a transmission problem, I needed to pay them $1,000 for the diagnostic. I paid them $300 to get my car back (they didn't do anything up to that point) and took it to Queensboro VW who fixed it fair and square. Super helpful, personal and nice. Do yourself a favor and take your VW to Queensboro, it's right off the subway, just as easy to get to. Oh and ps, the sales people in the showroom are utter morons. More

The personnel and policies of Open Road Manhattan are a discredit to the VW and Audi brands. I can honestly say that I've never been treated so poorly or felt so cheated and disrespected. My estimate incre discredit to the VW and Audi brands. I can honestly say that I've never been treated so poorly or felt so cheated and disrespected. My estimate increased by over $1000, it took longer than estimated with no communication about progress, and at the end, they tried to sneak in $300 of undisclosed charges. Amanda Nikolic and Anthony Riccardi have established a new low in what it means to be professional, helpful, kind, courteous, and empathetic. They do, however, excel at being sleazy and smug. More