Open Road VW of Bridgewater

Great buying experience!!!!! I purchased a 2017 Jetta about a week ago. I love the car and can't say enough about my salesperson Justin. He was upfront and gave me the botto I purchased a 2017 Jetta about a week ago. I love the car and can't say enough about my salesperson Justin. He was upfront and gave me the bottom line price!!!!! I was very satisfied not being given the runaround!!!! In fact, I wanted a particular color and he found it for me at no extra cost!!!! It was such a positive experience a bought a second Jetta for my son!!!!!! Thanks to the managers Paul and Anthony who made the process go so smoothly!!!! More

Sales used car I came a long way to buy a used car Justin my salesperson who I never met before yesterday I told him I was In need of a car he came to my work and pi I came a long way to buy a used car Justin my salesperson who I never met before yesterday I told him I was In need of a car he came to my work and picked me up Brought me to the dealership and everything was ready wow More

Amazing service I visited Open Road VW of Bridgewater this past Saturday strictly just to test drive the 2017 GTI but after meeting Marcus I was blown away by his ent I visited Open Road VW of Bridgewater this past Saturday strictly just to test drive the 2017 GTI but after meeting Marcus I was blown away by his enthusiasm and overall knowledge of the vehicle . The Managers and Marcus made sure I got a great deal and instead of just test driving I decided to go ahead and purchase the car. I must say the transaction and process was flawless , I'm so happy with the car and the way my family and I were treated . These guys are professional and I truly feel like I got first class treatment . Thanks again Marcus , Anthony and Jon for helping us out ...... More

Honest, sincere, willing to listen. I don't know why so many other customers have given a low rating. I have always found the staff in sales, finance, and service to be professional - th I don't know why so many other customers have given a low rating. I have always found the staff in sales, finance, and service to be professional - they are willing to work with you and go the extra mile for customer satisfaction. My family has bought several VW's over the years and find them to be reliable cars if given the right care and maintenance. Cars can't talk so finding a good mechanic and service rep to explain things is a given. This dealership has both. More

Bait & Switch -- Sold vehicle "just" before we arrived. The terrible rating of this dealership should have been an immediate red flag, but none the less I made an appointment to view a used vehicle at Openr The terrible rating of this dealership should have been an immediate red flag, but none the less I made an appointment to view a used vehicle at Openroad VW today. Spoke w/ the salesman at 9am to confirm availability and then again at 11:30am to confirm a 12:30pm appointment. When I got to the dealership, as agreed and confirmed, I was told the vehicle was sold earlier in the day. Of course they offered to show me similar vehicles all $1,000 to $1,500 more then the one which was advertised and discussed via email. Classic bait and switch tactic, advertising one vehicle at excellent pricing only for it be "recently sold" and then trying to substitute a vehicle with much less favorable pricing. A complete waste of my time, unprofessional and downright sleazy. I bought a vehicle from Flemington VW instead. Avoid these guys at all costs. More

The WORST SERVICE Department!!! Disgraceful and dishonest!! This service department might just be the worst in new jersey. The service manager Sita Goss is a horrible person!! She lied to our face on numerous o This service department might just be the worst in new jersey. The service manager Sita Goss is a horrible person!! She lied to our face on numerous occasions and then changed service records when we provided original service receipts.. They never provided us with the service we requested and when caught they just lied and back tracked. Also, after I confronted them and posted my experience on social media, all of the employees went on to write fake reviews on line. Please don't go by google reviews as ALL of the employee's wrote fake xx after my review. Sita actually reviewed her own service department on fb and when I called her out on her unethical review she then deleted it. screen shot for proof! Do your homework!! More

Avoid This Dealer Went to VW of Bridgwater today to get the rear shocks looked at since they were out. (The car bounces in the rear and wobbles at highway speeds.) Afte Went to VW of Bridgwater today to get the rear shocks looked at since they were out. (The car bounces in the rear and wobbles at highway speeds.) After waiting at VW, I was told there was nothing wrong with the rear shocks on my 2013 GTI. On a side note, my personal VW mechanic of 10 years showed me what was wrong when I had my car into him for maintenance. The new tires were already showing signs of cupping due to the faulty rear shocks. I mentioned this to the VW of Bridgewater service manager and was then told to follow him to the service bay. We spoke with the VW mechanic and he agreed that the car did indeed bounce in the rear and wobbled at highway speeds but that the warranty repair would not be carried out due to the fact that the tires were not the original tires. Yes, the Volkswagen mechanic agreed that the car bounced in the rear and wobbled at highway speeds but the warranty repair of the rear shocks would not be carried out due to the simple fact that the worn tires had been replaced with new tires. In addition to this pathetic excuse to avoid a warranty repair on their part, they charged me $140 to look at my car only to tell me they would not grant a warranty repair. Needless to say, they will not be getting my business anymore. More

Service experience I always have a great service experience. The service staff are very helpful and they take great care of my car at a great price. I wouldn't think of I always have a great service experience. The service staff are very helpful and they take great care of my car at a great price. I wouldn't think of going anywhere else. I really don't understand these negative reviews. More

Stripped oil drain plug This dealer stripped my drain plug at last oil change. Now that my car is out of warranty, I wanted to change the oil myself. I jacked up the car an This dealer stripped my drain plug at last oil change. Now that my car is out of warranty, I wanted to change the oil myself. I jacked up the car and noticed the drain bolt was completely stripped. I realize mistakes can happen so I call them to explain. They say no prob, bring it in and we'll look at it. Different story when I get there, they first accuse me of taking it somewhere else where it was damaged and then say we'll look at it but it's $70 to do so. When I pushed back saying they damaged it so why should I pay, David went into the manager's office (Sita Goss) to explain the situation. She came out with such a disgusting and arrogant attitude, at one point even telling me to "stop talking" and then told me where the door was. Is that how a customer should be treated? She had such a xxxxty attitude and offered no help at all. This dealer is terrible, management does not care about the customers at all. I ran this up the chain to VWOA and the local GM, let's see if they do anything to make this right. I'd give them no stars if I could. More

Skip the trip and go to Flemington VW Stay as far away as you can from this place...service is horrible and staff don't care about their customers. I have been waiting for 3 hours for a mi Stay as far away as you can from this place...service is horrible and staff don't care about their customers. I have been waiting for 3 hours for a minor fix under warranty. I had asked them to have the car washed but they did not. As a matter if fact, the car was even more dirty in the inside after they finished the repairs. Night and day difference between this place and Flemington VW. Just go to Flemington VW and save yourself the pain if dealing with Openroad VW. More