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Open Road Mazda of Morristown
Morristown, NJ
194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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194 Reviews of Open Road Mazda of Morristown
May 02, 2023
Dishonest. Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across t Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across the desk. It's so bad and ridiculous that it's kind of funny, but really it's just a bad experience. Don't go here. If you like Mazda, just go to another dealer. More
by brace-entries-05
Employees Worked With
Steve Mottolla
April 03, 2023
Nice people, they stayed late to assist me with my purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! More
by Grammysoon2bee
Employees Worked With
Melvin
March 30, 2023
I purchased a Mazda CX-5 in February and have been meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sal meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sale of my car. Julio has been very kind in assisting me anytime I called. The other sales people were very kind and accommodating to my son with Autism; the entire time we were there. I love my new car! More
by MandAhame
Employees Worked With
Julio Vilchez
March 15, 2023
Please BEWARE This dealer is independently owned meaning if you have an issue , even related to a warranty, Mazda corporate will not help resolve. The dealership won’t tell you this when you purchase the ca if you have an issue , even related to a warranty, Mazda corporate will not help resolve. The dealership won’t tell you this when you purchase the car but you should not do business with this dishonest dealer . More
by Sharon
Employees Worked With
Melissa Greg Edna
March 07, 2023
Refrain from buying a car in this place. They made me have a ticket and go to court for the negligence of never giving me my license plates. They retained my license plates for 2 month They made me have a ticket and go to court for the negligence of never giving me my license plates. They retained my license plates for 2 months, they never called me and when I asked the seller JULIO VILCHEZ he cheekily told me that I could transit my car with an expired license plate without having problems, he said DMV was late on their process even when I asked so many times and even when they have my plates ready since February 10 (that’s what they said) it wasn’t until March 6 that I had the ticket so I reach them and they realized that they had the plates God knows since when… Now I have an unfair court and a ticket to pay for their negligence and lies. They are dishonest, never trust this dealer. And not to mention the other director PAUL, a person who say lies in front of your face to cover his back instead of accepting his mistakes and offering an apology he treats you like garbage. More
by Ingridbguerrero
Employees Worked With
Julio Vilchez and Paul
March 06, 2023
Sherif Haskaj is a pleasure to deal with and makes sure his customers are fully informed and happy. I met Sherif for the first time 3-years ago when I decided to lease my very first Mazda. Fast forward to his customers are fully informed and happy. I met Sherif for the first time 3-years ago when I decided to lease my very first Mazda. Fast forward to 3-years later now, I decided to buyout my lease which made the most sense financially, and I only had 14,500 miles. The staff and Melvin Duran were also friendly, and helped me get the lowest rate when we were looking into which was the best auto loan option. The service department also performed a lease buyout inspection at no additional cost within an hour to make sure my Mazda CX-5 was in good working order before I drove off. All in all, I highly recommend Open Road Mazda of Morristown. More
by kmaxwell214
Employees Worked With
Sherif Haskaj, Melvin Duran
March 04, 2023
They stole our car! We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates an We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates and got no information. Finally at 430 they told us they had taken the car apart (without our permission) and didn’t have the part (which we never approved anyways) so we couldn’t drive it… for who knows how long. They refused a loaner, refused to apologize for the inconvenience, and said they would under no circumstances give us a discount. Finally we said put the car together. We have kids who need to go to school, we need to get to work, we need the car. Finally they said they would put it back together. I’m actually afraid they have compromised the safety of the car! Just the check engine light was on. What could they have been doing? We only wish we knew. Will never come back here. More
by Sara
Employees Worked With
Kathy and Paul
December 31, 2022
Beware of dealership and reconditioning fees that are added to your quoted price. I received a quote from Open Road through TrueCar on my phone and drove 2+ hours to buy the vehicle. When I got there th added to your quoted price. I received a quote from Open Road through TrueCar on my phone and drove 2+ hours to buy the vehicle. When I got there the fees added beyond the state taxes totaled $3300 dollars. 800.00 doc fee, 1900 reconditioning fee, 300 warranty that was not optional, and 300 for tags. Isn't the above a kind of bait and switch? Sales person was very nice and professional...but I walked due to the undisclosed fees More
by clyde
Employees Worked With
I don't know how to spell his name
December 27, 2022
The lease transaction with Sherif Haskaj was smooth and efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. More
by MazdaTimeaThree
Employees Worked With
Sherif Haskaj
August 27, 2022
My car leasing and subsequent buy out of my lease went smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. More
by Dcohen66
Employees Worked With
Steve Mottolla
