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Open Road Mazda of Morristown
Morristown, NJ
206 Reviews
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206 Reviews of Open Road Mazda of Morristown
August 24, 2010
Worst dealer I have ever encountered right from the sales department, finance manager who seems to know nothing and "forgot" or "had you sign the wrong paperwork", to the service department. The vehicle pur department, finance manager who seems to know nothing and "forgot" or "had you sign the wrong paperwork", to the service department. The vehicle purchased has been a problem since driving it home on the day of purchase. They know nothing all of sudden and refuse to help at all. Buy a car anywhere but here. More
by cess04
Employees Worked With
Michael Napuli
August 13, 2010
Worst experience/purchase of my life! Don't buy from here. I bought a used car from them ... the day i picked up the car the check engine light came on. I brought it back they said they would fix it. Go here. I bought a used car from them ... the day i picked up the car the check engine light came on. I brought it back they said they would fix it. Got it back a week later ... the night after i pick it up again the check engine light came on again. Then the next morning it went off ... so i thought maybe its because i just got gas and maybe some air got in the tank n triggered the check engine light to come on by mistake ... the following day it came on again and on my way home from work that night it broke down. I called the next morning ... spoke with the service guy who i just got the car back from 4 days earlier, i told him what happened and he asked me if i purchased the "extended warranty" ... don't trust this dealership More
by MrrsJ
Employees Worked With
Craig/Vito/Eric
April 20, 2010
Sales Manager, David Chavez, is very rude. Do not deal with this individual. He is very courteous to make the sale of vehicle, however, very tempermental and rude if you need assistance after the sale. with this individual. He is very courteous to make the sale of vehicle, however, very tempermental and rude if you need assistance after the sale. Unless you are looking for a new Mazda with extended warranties, do not deal with this dealership More
by tamgk75
Employees Worked With
David Chavez
February 01, 2010
Just like any other consumer I found out you must shop around for the best price. I needed to have a part change on my mazda, I contacted 5 different delears and got 5 different prices. The one thing I around for the best price. I needed to have a part change on my mazda, I contacted 5 different delears and got 5 different prices. The one thing I liked about open road morristown is they match the price and explained everything to me over the phone. Then the service writer told me he would cut the cost of the labor to put it in. This is the second time I have used their service and probaly will continue even thought they are 40 minutes away. More
by mazda2
Employees Worked With
eric thaler (service writer) ricky (parts)
November 12, 2009
Went in to buy out my lease. Financial office wrote up the cost so I could give it to my bank for the financing end.I asked that this was the TOTAL amount I needed to come back with to finish the purchase the cost so I could give it to my bank for the financing end.I asked that this was the TOTAL amount I needed to come back with to finish the purchase. And was told Yes! Note: (Mazda credit MAKES you go through a dealer to purchase a lease.)I had all the documents that was required, banking, insurance etc. taken care of before going back to dealer. Surprise, Surprise I was then told at the Dealer that he forgot the "Dealership" wanted $500 for their fee! Asked for what, since documentation and registration fees were included($576). And was told that's what they charge no reason given. How can the man in charge of the "money end of things" not know this when writing up the contact?? And they wonder why people have bad feeling when dealing with car dealers.... More
by cutter99
Employees Worked With
Daran
August 05, 2009
Worse experience ever! They have sold us a BRAND NEW car Worse experience ever! They have sold us a BRAND NEW car that was refurbished. The morning after the actual buy we noticed that the front bumper is n Worse experience ever! They have sold us a BRAND NEW car that was refurbished. The morning after the actual buy we noticed that the front bumper is not the manufactured one. They have done nothing to accomodate this situation, after much yelling a new car "suddenly" appeared on the lot. To get our money back was not an option. They have "forgot" to give us the power of attorney page to sign, mu assumption is that it will be our fault and we will have to run to the DMV to try to get this done. Everytime we call to speak to someone they are either: in a meeting, on the other line, with a customer, or suddenly they are gone for the day. We get the run-around and its just worseless. WORSE EXPERIENCE EVER!!! Do not go there for your own time sake. More
by moishe
Employees Worked With
Joel, Bob, Michael, Darren and David
