Open Road Mazda of Morristown

I have a Mazda cx9 that was making odd noises when making turns. It was an intermittent problem. The service manager went on a road test with me and was able to diagnose the vehicle during the road test. I w turns. It was an intermittent problem. The service manager went on a road test with me and was able to diagnose the vehicle during the road test. I was told the part would come in on Thursday; I drop the car off on Monday and was given a loaner car at no charge. To my surprise the car was finished, washed and vac'd (looked amazing) today on Wednesday, early! I have never been treated better, I was greeted quickly and spoke to a very profession lady named Melissa and then the service manager (Sita) also joined our discussion of my concern. This was by far the best experience I have had at a Mazda dealer yet!!!!!Never going back to Wayne Mazda or Maxon Mazda again!! More

Put their open road license plate holder on without my permission, then when I complained and had them take it off, they damaged the OEM bolts and had to put cheap aftermarket bolts on. They said their pa permission, then when I complained and had them take it off, they damaged the OEM bolts and had to put cheap aftermarket bolts on. They said their paperwork allows them to do this. Devious and unethical. Service manager was no help. This service department is every nightmare you've ever heard about big dealerships,"AVOID AT ALL COSTS" More

Best dealer ever. Super friendly. Get to speak with technician. Great prices great service. They only sell u what u need with none of the xx fluff. technician. Great prices great service. They only sell u what u need with none of the xx fluff. More

From the start this dealership was a nightmare. When I bought the car brand new 2009 CX7 they told me that I could put regular gas in the car, now it's not the case. They showed me one car and gave me an bought the car brand new 2009 CX7 they told me that I could put regular gas in the car, now it's not the case. They showed me one car and gave me another and after I drove off the lot I noticed and the manager didn't really give a hoot and was also very rude (fat xxxxxxx). They also told me one interest rate and gave me another, another fault of mine cause I didn't read the contract before signing. Now I have the car almost two years anytime i take it in for something service takes over an hour for an oil change only!!! My dog ate my keys and they want to charge me 460 for a new set. The sensor light is out and since I have a lot of miles on the car it is out of warrenty, it is gonna cost me 250. Mazada needs to realize they are not porsche and to stop over charging More

This was by far the worst car buying experience of my latest purchase attempt. I had asked to make an appointment to drive a specific model. I was told that this was not a problem, but when I arrived a latest purchase attempt. I had asked to make an appointment to drive a specific model. I was told that this was not a problem, but when I arrived at the dealership, no one was aware of my appointment and was greeted with someone shouting acorss the dealership "is anyone free". I was shuffled off to a salesman (don't remember his name), so eventually (after about 1/2 hour) brought a car around for me to test drive. He spent most of the time trying to sell me on options that I did not want. I asked about getting a price, and was then introduced to the sales manager, who did not give me price, but asked "What can I do to put you in a car today?" I replied that he should never ask that again. He became rude at that point. I asked again for a price and gave them my contact information. I never heard from them even after contacting them again for the price. I guess that they weren't interested in selling a car to me. More

Purchased/financed used 07 Honda Ridgeline 3/12/11 only to get home and find that truck had wheel locks and tonneau cover lock but no keys to either one. Open road was to also mail new plates and registrat to get home and find that truck had wheel locks and tonneau cover lock but no keys to either one. Open road was to also mail new plates and registration to me as I live in NYC. Spoke with salesman (who like any other saleperson maybe your best friend for the moment)jst send the reciepts from Honda for the replacement wheel and tonneau cover locks and we'll see if we can re-inburse. Still waiting for a response but not holding my breath. Got my registration and plates after a whole big thing with them(they had new plates for a week before I contacted them and threatened to bring truck back and leave it in their lot). Sales mgr. waste of time. Much thanks to the receptionist for your help. Will never recomend anyone to this dealer. More

My engine light came on so I stopped over during my lunch hour and they diagnosed the problem (leaky air intake hose) and replaced it within an hour. Very friendly, very fast. The diagnostic test was about hour and they diagnosed the problem (leaky air intake hose) and replaced it within an hour. Very friendly, very fast. The diagnostic test was about $125 and the intake hose cost me another $100 or so. Highly recommended. More

I was leery of this dealership given the poor reviews, but I just had a terrific experience with the purchase of a new Mazda 6. Doug was my salesman and he was exactly what you would wish for, being very but I just had a terrific experience with the purchase of a new Mazda 6. Doug was my salesman and he was exactly what you would wish for, being very friendly and knowledgeable. I had a trade in and quoted a national offer on the car I was buying. They gave me a fair offer right away and I was so impressed I didn't even negotiate. I was driving my new car home less than three hours after I walked in the door and there was no fuss or muss. Even the business manager was quick and didn't pressure me with extras. More

Worst dealer I have ever encountered right from the sales department, finance manager who seems to know nothing and "forgot" or "had you sign the wrong paperwork", to the service department. The vehicle pur department, finance manager who seems to know nothing and "forgot" or "had you sign the wrong paperwork", to the service department. The vehicle purchased has been a problem since driving it home on the day of purchase. They know nothing all of sudden and refuse to help at all. Buy a car anywhere but here. More

Worst experience/purchase of my life! Don't buy from here. I bought a used car from them ... the day i picked up the car the check engine light came on. I brought it back they said they would fix it. Go here. I bought a used car from them ... the day i picked up the car the check engine light came on. I brought it back they said they would fix it. Got it back a week later ... the night after i pick it up again the check engine light came on again. Then the next morning it went off ... so i thought maybe its because i just got gas and maybe some air got in the tank n triggered the check engine light to come on by mistake ... the following day it came on again and on my way home from work that night it broke down. I called the next morning ... spoke with the service guy who i just got the car back from 4 days earlier, i told him what happened and he asked me if i purchased the "extended warranty" ... don't trust this dealership More