Open Road Chevrolet

I had an issue yesterday that surprised me because I always receive great service from Open Road Chevy. I asked for a Mobile 1 oil change ($120) but received another oil instead ($70). To complicate mat always receive great service from Open Road Chevy. I asked for a Mobile 1 oil change ($120) but received another oil instead ($70). To complicate matters I had a $100 good will allowance from from GM which does not provide change if the total is not used. I called the service manager Chris today to discuss this. Everyone makes mistakes but it's how it get resolved that matters. Long story short Chris offered me a free oil change for my next visit. He heard me out. He was professional. And I am very happy about the resolution. More

Just left Open Road Chevrolet and had the worst experience ever. They tried to pull a bate and switch and sold the 2016 Dodge Durango limited which they advised me for the last four days was availa experience ever. They tried to pull a bate and switch and sold the 2016 Dodge Durango limited which they advised me for the last four days was available. I've been in contact with Darius Harden who is their customer relations supervisor by text and not once did he ever tell me they sold the vehicle. I just drove an hour and a half from Philadelphia which Darius knew I was coming from and when I got there Darius explained he would give me all the vehicle Carfax reports and then pawned me off to another sales associate who told me the car had been sold. I've been in contact with Darius the last four days texting back and forth and not once did he tell me the car was sold. And then they tried to sell me three other vehicles that were out of my price range. And the 2016 Dodge Durango I came to look at is still showing available on truecar.com and on their Open Road Chevrolet website. What a horrible experience. More

Steve sales manager and fred the sales man were both very professional. They did not allow me and my son to leave unsatisfied. We needed a air conditioning hose. professional. They did not allow me and my son to leave unsatisfied. We needed a air conditioning hose. More

Excellent in every way. Uju Ezulofor is professional, knowledgeable, pleasant, caring and working with her was absolutely the best car financing experience that I have ever had in my many years of purch knowledgeable, pleasant, caring and working with her was absolutely the best car financing experience that I have ever had in my many years of purchasing cars. Though this dealership Open Road Chevrolet was a class act from start to finish providing me excellent customer service, my sales person was more than awesome, will definitely refer my family and friends to her. Wish I can give her 10 stars 🌟 More

The sales people here are HARSH,RUDE AND UNPROFESSIONAL..I financed a 2019 equinox’s they gave the car not cleaned/ no gas..they left threatening messages on my phone. UNPROFESSIONAL..I financed a 2019 equinox’s they gave the car not cleaned/ no gas..they left threatening messages on my phone. More

00000 stars this place will lie cheat and steal Service 00000 stars this place will lie cheat and steal Service manager Chris lier and his team all liers Go elsewhere for warranty and service they will 00000 stars this place will lie cheat and steal Service manager Chris lier and his team all liers Go elsewhere for warranty and service they will 100% lie straight to your face for a dollar More

Chris the technician fixed the situation with my vehicle gave me a rental car not a bad guy after all He said he will be returning my vehicle shortly gave me a rental car not a bad guy after all He said he will be returning my vehicle shortly More

I bought my new Traverse from Uju. She helped me through the whole process and was there all through. She really cares for the buyer and very honest. Uju is the best! the whole process and was there all through. She really cares for the buyer and very honest. Uju is the best! More

Brought my corvette in for service and spoke to service writer chris on multiple concerns I was having, left my car for 2 days, and all my concerns were corrected. writer chris on multiple concerns I was having, left my car for 2 days, and all my concerns were corrected. More

Terrible experience/ Poor customer service. I brought my car in for warranty service.. they said I was responsible for $179 diagnostic fee if I declined any repairs on the vehicle. After the diagnostic, car in for warranty service.. they said I was responsible for $179 diagnostic fee if I declined any repairs on the vehicle. After the diagnostic, only part of my work order was covered under warranty. I agreed to get fixed only what’s covered under warranty. The day I came to pick up my vehicle, Luis from service said I still had to pay the diagnostic fee of $179. When I asked for a breakdown on why, he responded with "You wasted the guys time with the other stuff" with an attitude.. Overall, my vehicle did have a repairs done and they still requested a diagnostic fee payment. More