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Open Road Chevrolet
Union, NJ
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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281 Reviews of Open Road Chevrolet
September 25, 2022
Purchased a pre owned suv from this dealership about 9 months ago I already traded in the vehicle nothing but problems. In the 9 months I owned this vehicle I needed new breaks and rotors front and back a months ago I already traded in the vehicle nothing but problems. In the 9 months I owned this vehicle I needed new breaks and rotors front and back and new thermostat and temp sensor and tires and the last straw was an electrical issue. Not a very reliable dealership. And we all know they won’t respond to this review because they only respond to reviews with 5 stars. Don’t purchase a used car from this dealership can’t stand behind there shady practices. And I know they won’t respond again since it’s not a positive review. More
by Pg
Employees Worked With
Can’t remember
August 10, 2022
This place has a very shoddy operation. Soon as you mention Carfax the salesman conversation changes. I called to inquire about a vehicle earlier today and the salesman proceeded to tell me Soon as you mention Carfax the salesman conversation changes. I called to inquire about a vehicle earlier today and the salesman proceeded to tell me about how many calls he's had on the vehicle today and how much work they had done to the vehicle. I said I understood at which time I asked if he would mind sharing the Carfax with me on the vehicle, this young man went on trying to explain to me about tires and fresh fluids ECT,but ignored my question about the Carfax altogether which was extremely annoying.i asked about the accidental history in which I was mostly interested in being as though I own a business myself and I don't want to waste (12) hours of my day driving up to NJ to purchase a vehicle that isn't what they claimed it to be, transparency goes a long way when dealing with the public, I'm leaving this review so that other's will read this review and hopefully it will help this establishment correct this issue. More
by Marioscabservice
Employees Worked With
Sales
July 29, 2022
A great experience so far. Bought my 2013 Hyundai Santa Fe just about a month ago. Saw the car online overnight on CarGurus. By time I reached my office I got a call from Mary Bought my 2013 Hyundai Santa Fe just about a month ago. Saw the car online overnight on CarGurus. By time I reached my office I got a call from Mary. Made an appointment for the same day. Got there and she pointed me to Vini the salesperson. Test drive two vehicles and decided on the Santa Fe. Before I drove the Santa Fe I noticed that all four routers were not in good condition, driving it proved my point. Once I decided on the vehicle, Vini and his team got everything done from credit check to financing and me having the keys in my hand in less than three hours. Steve the manager assured me that they would take care of the routers once Jason the service/maintenance manager gave me an appointment. Went back the following week and they did what they had to do. Because I was not able to wait, John the shuttle driver took me to my office twenty minutes away. We arranged for him to pick me up at 3pm, and was he on time, yes, he came exactly 3:00. Finally, the muffler on the car started to make a loud sound, but only when you revved it. This is not something that a dealer would normally accept as there responsibility, however, after speaking with Steve the manager,he told me to go to Meineke and let them assess it and give him the cost. I did just that. Once I sent it to Steve,he gave me the go ahead to have them replace it and he will reimburse me within a week. I am now awaiting my check. It has been an overall great experience so far. More
by horaceh8
Employees Worked With
Mary, Vini, Steve, Jason, John
July 21, 2022
purchased a new vehicle in co was told all dealer must fix because i live in n,j, i took to open road chey made an appointment with no problem so i left my car on day and time of appointment 4 days latte fix because i live in n,j, i took to open road chey made an appointment with no problem so i left my car on day and time of appointment 4 days latter still did not look at car 4 different problems and none were looked at after i gave my car with no loaner or any think very disappointed with this dealer and gm have had a gm for 30years and i wish it was 30 more years before i owned a gm so all i can say is look elsewhere to have your car repair because these people just dont care More
by petrillig
Employees Worked With
carlos
June 15, 2022
I'm so grateful to be serviced by Robert at open road Chevy in union. Robert was very patient with me as I was undecisive about which vehicle I wanted. He took me around the lot until I fell in love with Chevy in union. Robert was very patient with me as I was undecisive about which vehicle I wanted. He took me around the lot until I fell in love with my new truck!! I encourage anyone whose looking to purchase a vehicle to see Robert at open road Chevy in union!!! More
by Lamarjones
Employees Worked With
Robert
June 11, 2022
Contacted salesperson about a used car that she confirmed was available. Drove an hour & a half to see the car and she immediately handed me off to another salesperson who tries a bait and switch. After I was available. Drove an hour & a half to see the car and she immediately handed me off to another salesperson who tries a bait and switch. After I said I only want to see that specific car, the Used Car Manager came by and said they did not have the car (it was sold the day before!) and admitted that they lied to get me in there. Afterwards, I receive a call from the Internet Sales Manager telling me the car was in fact available. What incompetence. Avoid! I would not do business with these guys as indicated by the reviews here and elsewhere. I am all for trying to upsell but this is blatant lying and a waste of people's time. Plenty of other Chevy dealers in the local area. More
by nelson_l
Employees Worked With
Used Car Manager, Internet Sales Manager
March 18, 2022
The car service is a ripoff, didn’t perform the work and try to charge me for it. Bad for the Chevrolet brand to be involved with people Like this . The workers there were awful towards the women in front o try to charge me for it. Bad for the Chevrolet brand to be involved with people Like this . The workers there were awful towards the women in front of me , and very rude to me as well . Overpriced scam . Please stay away ! More
by seba75
Employees Worked With
Chris , Carlos
