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Open Road BMW of Roxbury

Roxbury, NJ

4.2
256 Reviews

840 Route 46 East

Roxbury, NJ

07847

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256 Reviews of Open Road BMW of Roxbury

August 01, 2024

Joe was extremely helpful and responsive. I love my X3 it's so fun to drive. It hugged me as soon as I got in. I knew it was the one. The dealership is great very friendly and helpful from t More

by VF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOSEPH
March 27, 2024

Brought my BMW there for service because It was not driving like a 31,000 mile bmw should be driving. A lot of pulling in wheel, muffling sound when driving between 2-3 rpm’s most noticeable when driv More

by michellegeorge2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Patti
February 22, 2024

Service department are criminals. THE most dishonest pricing I've ever come across. $1500 To replace boost pressure solenoid on e90 3-series. My excellent expert local mechanic ch More

by effervescenthaberdasher
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Castellaneta
January 17, 2024

After visiting several dealerships, visiting BMW Open Road Roxbury in Kenvil was a delightful experience. Our salesperson, Toran, was very professional and had the vehicle prepared for our arrival. He wa More

by Aynluna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toran Stephen
Feb 12, 2024 -

Open Road BMW of Roxbury responded

Hello, We appreciate your detailed and positive feedback about your experience at BMW Open Road Roxbury in Kenvil! It's wonderful to hear that Toran, your salesperson, was professional, prepared, and respectful of your needs. We're glad he provided excellent knowledge and that Gregg, the general manager, negotiated a fair price without pressure.

December 22, 2023

We have been working with Nick DiBernard for over 10 years, and with Roxbury BMW for even longer. Nick has been a pleasure to work with, and every transaction has been effortless and trouble-free. They More

by mnmnm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DiBernard
Jan 02, 2024 -

Open Road BMW of Roxbury responded

Hello, Thank you for your loyalty and wonderful feedback! We're honored to have been a part of your automotive journey for over 10 years at Roxbury BMW, and it's fantastic to hear about your positive experiences with Nick DiBernard.

September 05, 2023

Good dealership - the sales rep Nick was great - a professional, doing the job for years, not a 6 month new salesman! The finance manager was easy to deal with, the service representative was a strai More

by johnjwermert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 07, 2023 -

Open Road BMW of Roxbury responded

Hello, Thank you for taking the time to share your positive experience with our dealership! We're thrilled to hear that you had a good experience, especially with Nick, who you found to be a seasoned professional. Our team takes pride in having experienced staff who are dedicated to providing top-notch service.

August 29, 2023

I have leased and purchased multiple vehicles for the last 10 years and Nick DiBernard delivered excellence time and again. Strongly recommend! More

by kmaygen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DiBernard
Sep 11, 2023 -

Open Road BMW of Roxbury responded

Hello, We want to extend our sincerest gratitude for your continued support over the last 10 years. Nick DiBernard is indeed a valuable member of our team, and we're thrilled to hear that he consistently delivers excellence throughout your leasing and purchasing experiences.

August 15, 2023

I am beyond disappointed and frustrated with my purchase from this dealership and the manner in which they obviously don't place importance on being legally able to drive & register the purchased vehicle. I More

by Cyndigirl1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stewart, GM, Carmen, sales manager
August 01, 2023

This was an extremely disappointing, dishonest, and frustrating dealership to work with. We originally ordered our BMW through BMW of Roxbury because they promised us -- several times, in writing - More

by thisismynamethanks
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ken Castellaneta
July 25, 2023

First time working with Nick and purchasing a vehicle out of state and he was an absolute pleasure to work with throughout the whole process. He helped me set up my phone and accounts with my new BMW and eve More

by Ryean Hafeez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Castellaneta
Jul 27, 2023 -

Open Road BMW of Roxbury responded

Hello Ryean, We're absolutely delighted to read your review about your first experience working with Nick! It's fantastic to hear that he made the process of purchasing a vehicle out of state a smooth and pleasant one for you.

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