Open Road BMW of Roxbury

Frustration I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three months I've been at this location four times. First time everything work out good, painful after paying almost $3,000 but good. In less than a month I have to return to change the tire rod approximately $2000, after three weeks returned because the splash board engine cover for some reason got loose and another $700.00, Just recently brought the car back with the same problem as the second time and another $2,067 and thanks to the salesman I got 20% discount so I paid $1,723, I am very grateful for that and a free car wash Nice!!!!! The car still have the same noise, I've been trying to call the manager at the location to follow up with this issue, customer service shouldn't be screening calls is really bad for business I don't want to lie by saying another name if this is what it takes for the manager to answer my call. Why should I do from here? am I going to be charged for the third time for the same thing? This is very unfair, I work really hard for the money, I don't ask for a loaner car or free car wash, please just be fair and fix the problem without braking my bank. More

Great BMW Purchase experience! Worked with Nick DiBernard in purchasing my BMW 3 series at Roxbury BMW. He was very knowledgeable about every aspect of the vehicle. I had many techn Worked with Nick DiBernard in purchasing my BMW 3 series at Roxbury BMW. He was very knowledgeable about every aspect of the vehicle. I had many technology related questions/concerns and he answered all of them for me. He is honest, direct and will work hard to get you the best offer possible. Even after the car sale, Nick showed great commitment by checking up on me and made sure I was taken care of during my plate installation. Without hesitation, I will definitely recommend my friends and family who are looking to get BMWs to see Nick. More

My experience was great at this dealer. I would like to thank to one of the best client advisor Nick DiBernard. He is a great listener and pays attention every details of what you need. He is very friendly thank to one of the best client advisor Nick DiBernard. He is a great listener and pays attention every details of what you need. He is very friendly and helped me a lot to get my new BMW X1. I highly recommend this dealer and Nick DiBernard. More

Nick DiBernard Superb service for a salesperson. No waste of time, no back and forth on numbers just honest and direct communication. Helped me within two hours an Superb service for a salesperson. No waste of time, no back and forth on numbers just honest and direct communication. Helped me within two hours and got me exactly what I wanted. Nick will be my forever go to salesperson! Thank you, Nick for your stellar service and expertise. More

Returning Customer —That Says It All We have purchased here before and came again knowing that you can always expect courteous and efficient service. This visit was no different. Nick Di We have purchased here before and came again knowing that you can always expect courteous and efficient service. This visit was no different. Nick DiBernard makes sure he understands his customers’ wants and needs; then finds just the right car. Thanks again, Nick! More

Super Fast & Easy Nick was awesome. Spoke with him on a Monday & drove the car away Wednesday morning. No haggling, he gave us a great price right from the start! Nick was awesome. Spoke with him on a Monday & drove the car away Wednesday morning. No haggling, he gave us a great price right from the start! More

Excellent focus on customer service and satisfaction. I have purchased 4 BMWs at BMW of Roxbury. They have outdone themselves each time in surpassing my expectations.. They have a great selection of un I have purchased 4 BMWs at BMW of Roxbury. They have outdone themselves each time in surpassing my expectations.. They have a great selection of unique cars in the 300 and 500 model levels Very pleasant low pressure environment. Nick DiBernard is great to work with. If you are on the market for a BMW, go see him! More

Purchased BMW 540 xdrive Nick was very respectful and took the time to help my wife and I understand the features the car had. He also worked with us on the price of the vehic Nick was very respectful and took the time to help my wife and I understand the features the car had. He also worked with us on the price of the vehicle. The car was clean and ready to go upon our arrival from out of town. Everything was done for us! I highly recommend this dealership and to work with Nick More

Service center is unprofessional This comment is purely for the service department. I would give this review 0 stars if I could. I went in to get a taillight fixed, they told me I nee This comment is purely for the service department. I would give this review 0 stars if I could. I went in to get a taillight fixed, they told me I needed a new transmission and that it was covered under warranty. After they installed the transmission, there was a check engine light that was not there before. They claimed it was because of an aftermarket intake. They refused to take ownership of their mistake and instead suggested I take it to another shop to fix the check engine light. That shop informed me that it was caused during the installation of the transmission. The dishonesty and unwillingness to make things right was the antithesis of quality customer service. If they didn't feel comfortable working on the car, they should have told me, but they worked on it anyway knowing about the aftermarket intake, damaging it in the process. BMWs are great cars, but I can not say the same about this specific service center. More

Great experience . Couldn’t walk away from another BMW , my lease was up and came to BMW of Roxbury... Everyone was very helpful and pleasant ... Nick Bernard did an a Couldn’t walk away from another BMW , my lease was up and came to BMW of Roxbury... Everyone was very helpful and pleasant ... Nick Bernard did an amazing job helping me with a new deal .... Another fun experience with my new B’MR and you guys at Roxbury made super exciting Thank you for your time Will see you soon again Diana O More