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Open Road BMW of Roxbury
Roxbury, NJ
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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256 Reviews of Open Road BMW of Roxbury
September 12, 2022
DO NOT TRUST THIS DEALERSHIP! One of the worst dealerships I have ever been to! I strongly recommend everyone to stay away from this dealership. Service was horrible! Management One of the worst dealerships I have ever been to! I strongly recommend everyone to stay away from this dealership. Service was horrible! Management was super slick! Went to dealership after leaving a deposit on a car which I hadn't even seen, except for online, specifying that I did not want to waste time and that I wanted to make a deal. I guess that was my mistake. When I got there, after driving 1 1/2hrs to get to the dealership, they said I could only drive the car around the parking lot, and that we couldn't go for a test drive because the manager did not want to wait passed closing hour. Seemed like they wanted me to make a decision on a $52K (X5) on trust alone. The management had assured and promised me, that the car was in immaculate condition, and priced to where the dealership was taking a loss by selling it, all by making it sound so good. Sounded like a great deal to me at the time. So I finalized the deal by submitting my application, and headed back to the dealership the next day, with down payment in hand. The dealership closed at 6, and I was told to be there at 5pm latest. Not a minute late! On the way to the dealership, I had ran into car trouble, and had notified the dealership that I would be running 20 min late. When I had arrived, I finally was able to test drive the car, which honestly could have been done a day earlier, only to find that the car was shaking, when using the brakes. Management then stated the car was parked for a few months and that it needed to be driven for a few weeks for car to stop shaking. It was clearly obvious that there was a major issue with the brakes, or tires, and they were trying to sell me car as is. It became clear to me why the manager did not want me to test drive the car the previous day. I feel like i was being lied to, and rushed into buying the car. All this extra headache and inconvenience could have been avoided, by better service and management. This experience was absolutely disgusting! More
by Oz
Employees Worked With
Stewart, Nick., Ken Castellaneta
August 20, 2022
Nick made my experience buying my car amazing and stress free. He was on top of things and would always check in when he had new updates on the vehicle. He got me where I needed to be price-wise and did the free. He was on top of things and would always check in when he had new updates on the vehicle. He got me where I needed to be price-wise and did the best with everything. Very happy and pleased with my experience at Roxbury BMW with Nick More
by Anonymous
Employees Worked With
Nick DiBernard
August 13, 2022
I have been leasing BMWs since the year 2000. However, it appeared as if the long love affair had come to an end… After Covid prices were just ridiculous! But then a friend referred me to Nick D However, it appeared as if the long love affair had come to an end… After Covid prices were just ridiculous! But then a friend referred me to Nick DiBernard … He was incredible! Nick found a car that met my needs… I would recommend him to everyone who wants a BMW ! More
by Justice
Employees Worked With
Nick DiBernard, NOVACK, Maria, Ken Castellaneta
July 17, 2022
I was referred to Nick DiBernard at Roxbury BMW by a business associate. With Nick’s assistance, I purchased a vehicle which I recently sold with 175k miles, and still running strong. Since then I have business associate. With Nick’s assistance, I purchased a vehicle which I recently sold with 175k miles, and still running strong. Since then I have again purchased from Nick and also referred several friends whom all purchased vehicles from Nick as well. Love the professionalism, transparency and honesty in this gentleman Nick DiBernard. More
by Jsolo
Employees Worked With
Nick DeBernard
July 14, 2022
We arrived in the US 2 months ago and needed to buy a car. We were warmly welcomed by BMW of Roxbury and salesman Nick DiBernard. The service was spectacular. The staff was wonderful in service. I will a car. We were warmly welcomed by BMW of Roxbury and salesman Nick DiBernard. The service was spectacular. The staff was wonderful in service. I will always look for my next cars looking for the same dealership. Here's the tip, it was easier to buy a car at BMW of Roxbury than at other dealerships. More
by daniela.pereira
Employees Worked With
Nick DiBernard
June 27, 2022
Just picked up our BMW X3 2 weeks back. We had custom ordered our car, and in these times, we got our car in 3 weeks precisely. They were the most direct in terms of expectations on deliver We had custom ordered our car, and in these times, we got our car in 3 weeks precisely. They were the most direct in terms of expectations on delivery time and rates. Nick DiBernard was in touch with us throughout the wait time and kept us updated. While picking up the car, he was very patient and explained us everything about the car and all its features in depth. All in all a great experience with Roxbury and Nick. Would highly recommend this dealership. More
by JT
Employees Worked With
Nick DiBernard, Ken Castellaneta
March 03, 2022
Solid dealership. Clean and respectful dealer. Would highly recommend for new or used BMW or preowned. I worked with Nick on the sale, he was super nice, responded pr Clean and respectful dealer. Would highly recommend for new or used BMW or preowned. I worked with Nick on the sale, he was super nice, responded professionally to all my inquiries, and promptly returned all my phone calls. One of my best and least painful car buying experiences ever! More
by Chris
Employees Worked With
Nick DiBernard, Andre
February 07, 2022
I was looking for an X4 for quite a while. I saw an X4 online at BMW of Roxbury and decided to stop in. First let me say I have bought many new and used cars through various dealerships in my lifetime, bu online at BMW of Roxbury and decided to stop in. First let me say I have bought many new and used cars through various dealerships in my lifetime, but none has come close to the experience I had at BMW of Roxbury. From the moment I walked in until the second I left (less than 2 hours later), it was nothing but great customer service, great energy and to top it off, great deal on my 2018 BMW X4. My salesman, Nick DiBernard was professional, knowledgeable and most of all, no-BS. Nick was able to handle the entire process, from obtaining finance, to signing the final documents. Great experience all around. If you are in the market for a BMW, you must go to BMW of Roxbury and make sure to ask for Nick! More
by BCAM
Employees Worked With
Nick DiBernard
February 05, 2022
Excellent service. Fair pricing. Very professional.I Excellent service. Fair pricing. Very professional. I have leased 4 cars and will continue to do so. Have always dealt with Nick DeBernard. Highly r Excellent service. Fair pricing. Very professional. I have leased 4 cars and will continue to do so. Have always dealt with Nick DeBernard. Highly recommend, he is the best More
by mikedmdward
Employees Worked With
Nick DeBernard
February 05, 2022
Just picked up my second 540 from BMW of Roxbury. If you need a place you can trust to do the right thing it is this place. Nick DiBernard is an incredible salesman and would highly recommend seeing him fo need a place you can trust to do the right thing it is this place. Nick DiBernard is an incredible salesman and would highly recommend seeing him for your next car needs. More
by ccapone11
Employees Worked With
Nick DiBernard, Ken Castellaneta
