Open Road Audi of Manhattan

Our experience with Open Road could not have been better! We were well taken care of by Levani Zazadze. All our questions were answered and we received excellent service. Very professional with no pressure. We were well taken care of by Levani Zazadze. All our questions were answered and we received excellent service. Very professional with no pressure. The entire transaction was a breeze. Could not be more pleased, Levani really took care of us! On a scale of 1-10...Levani gets 11 More

Worst service center, after i went in for an oil change my car never been good since, my car started lighting up like a Christmas tree my car never been good since, my car started lighting up like a Christmas tree More

Terrible service department!They won’t fit you in to put Terrible service department! They won’t fit you in to put air in a tire! Terrible customer service. Rude and inattentive. Blamed covid and snow s Terrible service department! They won’t fit you in to put air in a tire! Terrible customer service. Rude and inattentive. Blamed covid and snow storm!! Air in a tire... More

Bought an 2019 Audi Q7 CPO here. We travelled in from Suffolk county with 3 kids in tow. Levani Zazadze Was our sales person and was extremely helpful and knowledgeable about the Audi Q7. Highly recomme Suffolk county with 3 kids in tow. Levani Zazadze Was our sales person and was extremely helpful and knowledgeable about the Audi Q7. Highly recommend Levani and this dealership! More

First time with Audi, and wow, what a great experience. Scott helped us find exactly what we wanted (in fact, we ended up with even more than we had hoped for). The car is perfect, and all interactions wi Scott helped us find exactly what we wanted (in fact, we ended up with even more than we had hoped for). The car is perfect, and all interactions with the folks at Audi of Manhattan have been great. Based on the beautiful A3 we are now driving and the great service from Scott, we are going to be part of this dealership for a long time. More

Beware and walk the other way from those entrance doors Was sold a lemon of an 2013 Audi s5 at this location. Nothing but headaches since purchased, including the replacement of the mechatronics unit at on Was sold a lemon of an 2013 Audi s5 at this location. Nothing but headaches since purchased, including the replacement of the mechatronics unit at one point after the car shutting down on me on the Ed Koch bridge (A member from Audis corporate location had to come and assist in repair). The service department is ran unprofessionally with some of the poorest communication skills i have ever come across. It takes forever to schedule an appointment, The one time a loaner was given, the tire blew out shortly after and they proceeded to charge me for it during a future visit after the fact!After i paid i was banned and told not to come back by Eliana Giraldo(Service Director). When i called AoA about this she lied to them and gave them a bogus story.. This was all okayed by the president of this dealership. Just sharing my experience and i would strongly suggest spending your time and money elsewhere. Prime location but terrible service. More

I. 🚨 ATTENTION EVERYONE 🚨If you are going to buy I. 🚨 ATTENTION EVERYONE 🚨 If you are going to buy a 🚗CAR or SUV🚙 PLEASE 🛑DON'T BUY🛑 it here this dealership is 👎NO GOOD👎 they would SE I. 🚨 ATTENTION EVERYONE 🚨 If you are going to buy a 🚗CAR or SUV🚙 PLEASE 🛑DON'T BUY🛑 it here this dealership is 👎NO GOOD👎 they would SELL you the 🚗CAR or the SUV🚙 just with they 😂GOOD TALK😂 then I will 🙏promise🙏 you that you will 😱REGRET IT 100%😱 before you put the🖋SIGNATURE🖋 on the FINAL SALE and BILL OF SALE you will 🤔THINK🤔 that you are WALKING OUT with the BEST 🚗CAR or SUV🚙 and DEAL when 🙏HONESTLY🙏 👎YOUR NOT👎 they are JERKING YOU 100% and being VERY 😈DISHONEST😈 with you 100% YOU WILL REGRET IT 100% take it from ME & OTHERS 😤UNSATISFIED😤 CUSTOMERS that PURCHASE A 🚗CAR or SUV🚙 from this DEALERSHIP that is not 👎WORTH IT 100%👎 AT ALL PLEASE DON'T BE A VICTIM LIKE MYSELF AND OTHERS WAS AFTER SIGNING & PURCHASING THE VEHICLE THAT YOU ALWAYS WANTED & DREAMED OF THAT YOU WORKED SO HARD FOR HONESTLY STARTING FROM THE OWNER , MANAGEMENT & STAFF THEY ARE ALL FULL OF xxxx & VERY UNPROFESSIONAL & DISRESPECTFUL FOR JERKING PEOPLE LIKE MYSELF & OTHER WHO WORK VERY HARD FOR THE THINGS WE CURRENTLY HAVE & WANT 👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑 THIS DEALERSHIP IS NOT WORTH SPENDING YOUR HARD EARN MONEY 👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑 😎😎😎 MARCH OF 2020😎😎😎 More

First time lease and the transaction started out favorable and before the ink dried it went south. Watch the price your actually being charged on your Bill of sales.. was charged 3200.00 over sticke favorable and before the ink dried it went south. Watch the price your actually being charged on your Bill of sales.. was charged 3200.00 over sticker price for my lease. Once I inquired, my sales representatives Levani Zazadze no longer answered my calls/text as quickly as prior to me signing (No need his money was in the bag). I made it my business to return to the dealership to get clarity and was met with the explanation of a shipping fee and availability charge. They needed to purchase my car from a dealership in New Jersey and have it delivered at a 3200.00 Fee!.. I could/would have picked it up myself. But ok.. if that was indeed the case.. how about communicating that to your customer and allowing me the option of getting a different in stock color or simply agreeing to the charges. BEYOND aggravated with this transaction.. BE WARE THEY DONT HAVE THE CUSTOMERS BEST INTEREST IN MIND!.. Shop at your own risk and do your research prior to signing.. When they give you your VIN # Search it online and get the price listed on your sticker or do business else where. Everything is ok until it's NOT!.. I have an issue with the information that was given to me regarding this transaction. I was overly trusting of my sales representative Levani.. He does do an excellent job of selling you a vehicle. However its more than just making the sale. He would have made the sale even with the added charges potentially. It's about the relationship you build when your customer is satisfied from beginning to the end and BEYOND. My transaction is hopefully an isolated incident.. ( I doubt it very seriously. I cannot be the only one check your bill of sale in comparison to your sticker price), However Caveat Emptor. You should never trust anyone when it comes to making the best informed decision when making a major purchase.. I fell short in my due diligence of vetting the dealership and the sales rep. And I have 42 months to pay for my short coming. More

Read the rest of the reviews and stay away Look elsewhere....read all of the negative reviews. There is a consistent theme of poor communication and general incompetence. Called about a used Look elsewhere....read all of the negative reviews. There is a consistent theme of poor communication and general incompetence. Called about a used car that was just listed. Spoke with a salesman who put me on hold three times to make sure that the car was available. I was told that it was and was there within a half hour of calling. Was shown the car and agreed on a price. Had to get back to my office but the salesman said he would call later in the afternoon with a full price including tax and that he would price warranties. He repeatedly said that he was happy to have a new customer and looked forward to a repeat relationship. We have had many Audi's and currently own a Q7. I should have known better. No call back that day. Sent an email the next day only to get a response that the car had already been sold but the salesman had not marked it as such. Only solution was to look at a different car that they had for $10k more [!]. Of course, there are two problems here. First, it appears that despite purportedly checking several times, no one knows which cars are sold and which aren't. This seems true despite the car being only just listed for sale on their own website. Second, the salesman, having lost the sale, had no intention of even calling me back to tell me. How does one stay in business with all of these bad reviews? More