Open Road Acura of Wayne

Terrible dealership, both for service and sales, rude/incompetent. Free car wash they offer after oil change left my car full or water. Also fixed clock in car did a sloppy job. While buying the rude/incompetent. Free car wash they offer after oil change left my car full or water. Also fixed clock in car did a sloppy job. While buying the car they were not very friendly, didn't seem to care either way. Called ahead to get a known recall issue fixed, told them specifically what was wrong and made an appointment based on the time they said it would take the order the part. When I brought the car over a week later, they still hadn't even ordered that part. More

Went to purchase a used 03 RSX that was advertised for a decent price. The actual purchasing of the car was pleasant. The staff was quite willing to work with me in terms of purchase. However, when it came decent price. The actual purchasing of the car was pleasant. The staff was quite willing to work with me in terms of purchase. However, when it came time to leave with the car, this process took FOREVER. They said they were "washing my car" as a courtesy that they offer with all purchases however I wish they'd have let me decline it. I waited 2 hours to receive the keys to my new RSX. Currently still having problems with them as they failed to give me my license plates and registration on time. Now I'm stuck with a car I can't drive because all the legal stuff has expired. Talked to numerous people about this, but none with any answers or a date on when I should expect to receive my documents. If I get any tickets they better pay them for me or I'll sue. Don't bother with this dealership if you don't have time for shenanigans. More

Certified my car when it should not have been certified, upstate Acura dealer (Crest Acura) told me the car was totally repainted and a "horrible" car. The car is now worth $4,000 less than its book value a upstate Acura dealer (Crest Acura) told me the car was totally repainted and a "horrible" car. The car is now worth $4,000 less than its book value according to Crest Acura and the car should never have been Acura certified. To boot, the certification has not covered any of the many problems I have had with the vehicle. Of course my only recourse is to plaster this all over the internet for future buyers. Beware of these guys, they are bad news. More

I was told they will install audivax DVD Player, But they have installed different DVD Player. Here is the reply .. This is also 8" DVD Player it works. Nothing they can do about. When I asked them to say t have installed different DVD Player. Here is the reply .. This is also 8" DVD Player it works. Nothing they can do about. When I asked them to say this in email. I got response, " They do not have email access" PLEASE STAY AWAY FROM THIS DEALER .. Sakthi More

This dealership worked with us to get the vehicle I was looking for at the price I wanted to pay. I traveled an hour to pick up my car, at which point the finance manager told me that they would only acce looking for at the price I wanted to pay. I traveled an hour to pick up my car, at which point the finance manager told me that they would only accept $3000 on a credit card for a down payment. I did not bring a check, and was never instructed to do so. I put down a substantial down payment, for which I was able to use my debit card for. The dealership charged my debit card in error, then realized that they needed to put it through as debit. They supposidly credited my account and put it through as debit. The credit has not been recognized by my bank. It has been several days and the dealership cannot seem to get their act together and credit me. In essence I was double charged. No one seems to know what they are doing. This has been an incredibly horrible experience! More

I went in to compare prices with another dealer who was extremely rude, and this dealership was willing to work with me to any extent. They were professional and courteous..... extremely rude, and this dealership was willing to work with me to any extent. They were professional and courteous..... More

The sales manager lied to me, but I finally got him to a reasonable price. They completely tried to rip me off on my trade-in value, trying to justify it with more lies. Same offer was $1,650 better at an reasonable price. They completely tried to rip me off on my trade-in value, trying to justify it with more lies. Same offer was $1,650 better at another dealership! More

The sales manager lied to me, but I finally got him to a reasonable price. They completely tried to rip me off on my trade-in value, trying to justify it with more lies. Same offer was $1,650 better at anot reasonable price. They completely tried to rip me off on my trade-in value, trying to justify it with more lies. Same offer was $1,650 better at another dealership! More

I cannot complain at all about the service I received at Open Road - Acura, Wayne, NJ. I shopped around at several other dealerships and got a mixed bag of courtesy and cooperation towards striking a deal o Open Road - Acura, Wayne, NJ. I shopped around at several other dealerships and got a mixed bag of courtesy and cooperation towards striking a deal on a 2007 RL lease. They had plenty of cars in inventory, our salesperson was patient and knowledgable about the cars many sophisticated features and most importantly they found a way to give more for our trade and sell the RL at a price we felt comfortable with when other dealers said thats all they can do. The usually disturbing process of signing the contracts and dealing with hard line pressures to take additional services etc was surprisingly painless. Picking up the car was a joy. We were given a thorough demo/tutorial of the functions of the car and our sales guy paired our phones for us for the hands-free on the spot so they worked once we pulled from their lot! So far we are happy we bought from Open Road! Bottom line is let your instincts dictate who you feel comfortable buying from. More

They lie about their price guarantee and basically wasted my time going there. They're not courteous at all either. I'm glad I bought my car from another dealer. I just read another person had a bad experie my time going there. They're not courteous at all either. I'm glad I bought my car from another dealer. I just read another person had a bad experience with them. STAY AWAY FROM OPEN ROAD! More