Open Road Acura of Wayne

Wonderful sales team - Dave, Fabio and Joanna I phoned them a week before my current lease with Toyota expires, asked them upfront if they can meet my (steep) criteria, and Joanna Perez willingly I phoned them a week before my current lease with Toyota expires, asked them upfront if they can meet my (steep) criteria, and Joanna Perez willingly gave a wonderful unbeatable deal for the Acura MDX 2016. I chose them simply because they gave me the best deal. When I got there the following week, Fabio, the Sales Manager, honored what we've discussed, and Dave, the Sales Consultant I worked with, was way beyond accommodating to my personal requests. He showed me all the options I have, gave an expert description of what the car is (I am not a car person), and never a moment did I feel any pressure to close a deal with him. He patiently answered all my questions and explained to me things I didn't understand. He didn't mind doing additional paper work when my husband and I decided to change the color of the vehicle we're taking home (different VIN etc). His team even went out of the way and picked up my husband from our previous dealer (40 miles away) the day we got our car. I don't know if any other dealer does that. I will definitely get another deal with them in the future. Highly recommended. More

Thanks for the Great Sales & Delivery Experiance! Just a few words to express our recent experience with Open Road Acura of Wayne, Thank you to salesman Fred Hill for his breadth of knowledge of the b Just a few words to express our recent experience with Open Road Acura of Wayne, Thank you to salesman Fred Hill for his breadth of knowledge of the brand, also for allowing us some time in the lot to "Window Shop" the model we ended up purchasing. Additional Thanks to Fabio Auteri for pricing the vehicle and assessing our trade in vehicle, and explaining how "Open Road" does customer service!. And finally thanks to Mr. Finance (Sorry do not remember your name) for working with us on the finance rate (Appreciated that) and explaining the different extended warranties, plans to care for vehicle. We came from another brand that served us extremely well for 12 years, and that dealer treated us like family, from sales and service perspective (And still does), we even tested their new model and opted out as my wife felt more comfortable in the MDX, and this dealer is much closer to our home. In closing, I feel in the future, that we will be welcomed and treated the same as a new family member of Open Road Acura. John & Beth Huhn Wayne, NJ 07470 More

Service Department rips off its customers My wife brought in our RDX because one of the warning lights went on. They quoted her over $500 for a simple repair that cost me $120 when I took it My wife brought in our RDX because one of the warning lights went on. They quoted her over $500 for a simple repair that cost me $120 when I took it to another Acura Dealership. I had to pay them about that much to "diagnose' it. Clearly they tried to take advantage of the situation because a woman had brought the vehicle in. When I arrived to pick up the car, they refused to give me a written estimate for the repair, realizing that they had been caught in their fraud. Past experiences with them have also been negative, always trying to pile on to a routine service visit. AVOID THIS DEALERSHIP AT ALL COSTS, THEY ARE A DISGRACE TO THE ACURA BRAND. More

2016 Acura MDX ADV-ENT SH-AWD-New Car Purchase Experience My wife and I just picked up our new 2016 MDX ADV-ENT SH-AWD Fathom Blue Pearl with gray tone interior from Open Road Acura of Wayne this afternoon an My wife and I just picked up our new 2016 MDX ADV-ENT SH-AWD Fathom Blue Pearl with gray tone interior from Open Road Acura of Wayne this afternoon and we couldn't be more pleased with the car, with the dealership, and with all of the professionals working there. Mike Musev (the sales guy who helped us) and Jimmy Demarko (the general manager) were both extremely helpful and knowledgable about all of the many features and options the car has and how to operate the rear entertainment system, the navigation system, etc. We would definitely recommend Open Road Acura of Wayne to anyone who's interested in finding a dealership that is willing to negotiate to make a deal (we found them to be very competitive compared to other Acura dealers in the northern New Jersey area). More

They give you auction price for your trade in Title says it all. No matter how much of a mark up on their car if any at all, an honest place will always give you what your car is worth. Your not b Title says it all. No matter how much of a mark up on their car if any at all, an honest place will always give you what your car is worth. Your not buying my car from and auction. Your buying it from me. Even with a printed out appraisal check online and from another Acura dealer, they still wanted to low ball me. Sorry but you guys need to be fair. Their price of their ilx was good, but it had an accident. It was worth around 15 grand being sold for around 17. They could've given me the 21 grand that my car (with only 10 thousand miles 2014) is worth, good thing they didn't because I wouldn't have gotten my new Beamer if they gave me what I wanted. And for that I give three stars. More

Outstanding Customer Service! I want to thank the amazing team at Open Road Acura of Wayne for the wonderful experience I had while purchasing my 2014 Acura RDX. From the moment I I want to thank the amazing team at Open Road Acura of Wayne for the wonderful experience I had while purchasing my 2014 Acura RDX. From the moment I walked into the dealership, I received a warm welcome from Christopher Adams, the General Manager, and Jarred Manzone, my sales consultant. Jarred showed me the vehicle I was interested in, took me for a test drive, and I fell in love with the vehicle. He was extremely knowledgeable and answered all of my questions. I really appreciate how friendly, honest, and professional he was throughout the process. I got a great deal and impeccable customer service. Christie Reichert, my Finance Manager was also outstanding. She quickly took care of all my paperwork, and was so courteous and professional. It was such a pleasant experience that I plan on being a loyal customer. More

Jorge and George is great! Love my 2016 ILX If you want a great deal, come to see Jorge at open road Acura of Wayne. He took excellent care of me and my family. He even took the time to amuse my If you want a great deal, come to see Jorge at open road Acura of Wayne. He took excellent care of me and my family. He even took the time to amuse my newborn. Great deals, great service, and caring at this dealership! George the sales manager also came over and said hello, extended his help. Great deal and people!!!! I love open road of Wayne. More

Acura Buyer Excellent , friendly and smooth transaction by George,ED,Johanna, Mike Musevi, Josh and Christie. Will do business again. Fair and square value(intact Excellent , friendly and smooth transaction by George,ED,Johanna, Mike Musevi, Josh and Christie. Will do business again. Fair and square value(intact more) paid on tradeFrom start to finish no issues More

Best experience for my 1st car purchased. I know this is a late review, but I just want to let others know the type of services they had given me. I came to the dealership to purchase 2013 Hon I know this is a late review, but I just want to let others know the type of services they had given me. I came to the dealership to purchase 2013 Honda Accord Ex-L V6 they had. We met with the salesman Fred Hill, he did everything he could with Ali to give me the best offering price. I'm very satisfied with my purchase till this day. Fred is a cool guy. My friends and I had a great conversation with Fred which led comfort and he gave us space for us to decide which I really appreciate and others dealers lack off. I came on mid late April (Wednesday) to process the paperwork but it got pushed a day late so they told me if i could come in the next day. However, my friend drove me there and I had no other transportation to go there so then they insisted to pick me up because one of the salesman lived around my area. Honestly, this was the best experience for me and I just want to thank Fred Hill, Ali Mahidashti, and especially Atif for picking me up for making this happen. FRED don't forget to visit TURTLE BAY. *thumbs up* More

Service work I stopped in for unscheduled service and Brad S. And the entire staff couldn't have been more helpful. While I waited for my car to be finished I was I stopped in for unscheduled service and Brad S. And the entire staff couldn't have been more helpful. While I waited for my car to be finished I was able to relax and watch tv in the cafe area. More