Open Road Acura of East Brunswick

In stock I initially called looking for a particular make and model. They told me to come in only to find out they didn’t have what I wanted. Tried to suggest I initially called looking for a particular make and model. They told me to come in only to find out they didn’t have what I wanted. Tried to suggest a Honda that wasn’t even on sight. A waste of two hours because I rushed over there rush hour traffic to just be told no. So, when I called specific details why not just tell me “We don’t have what your looking for.” I should have went back on the car when a potential lead sped off screaming he refused to do business with them. More

Avoid at all costs! The sales manager Joe is a liar and a slimeball. He "made me a service appt" to get me to come negotiate my lease renewal terms. The person who needed The sales manager Joe is a liar and a slimeball. He "made me a service appt" to get me to come negotiate my lease renewal terms. The person who needed to be there for service doesn't work Saturdays... He denied responsibility for anything service provided (lacked to provide) throughout the time I had my lease and claimed, "that's not my sales team". I run and adtexh sales team in NYC, if I ever said that to a client I deserve to be fired on the spot. The service manager Rich is nice but his team doesn't get the job done, repeatedly. I had squealing tires on a brand new 2016 ilx for 3 years and they told me that it's normal after claiming they couldn't recreate the issue for weeks. The trunk was opening on its own when the car was parked and locked and they couldn't find a solution so they locked the trunk permanently. Beat part, the warranty ends and I'll have to pay for these issues to Acura financial if I can't go find a reputable Acura dealership to provide service. I wish I could meet the owner of this dealership to tell him about the my experience in person. They deserve better from their employees. More

Bought Acura MDX Fantastic experience with this dealership. Sales team made sure that we are entirely comfortable with our purchase and no gimmicks. Would recommend to Fantastic experience with this dealership. Sales team made sure that we are entirely comfortable with our purchase and no gimmicks. Would recommend to everyone that i know. More

Easy Breezy New Car! Thank you Raymond and team for getting me into my new car with great ease and attention to detail. You remembered everything that was of concern to m Thank you Raymond and team for getting me into my new car with great ease and attention to detail. You remembered everything that was of concern to me and made the entire process very seamless and quite pleasant. More

New Acura TLX I leased a new car from Open Road Acura and had a wonderful experience. Joe and Steve were so accommodating and my salesman, Raymond Lee was amazing. I leased a new car from Open Road Acura and had a wonderful experience. Joe and Steve were so accommodating and my salesman, Raymond Lee was amazing. This is the 2nd car I leased from Mr. Lee , and each time he was knowledgeable, extremely professional, and very helpful. Thank you to the Open Road Acura Team, and especially to Mr. Raymond Lee. More

2nd Lease - Another great experience. I leased a RDX from Raymond Lee and Open Road Acura a few years ago. Ray reached out a few months before the lease is up and offered to put me into a I leased a RDX from Raymond Lee and Open Road Acura a few years ago. Ray reached out a few months before the lease is up and offered to put me into a brand new 2018 RDX at a great rate. Made an appointment to visit and he was there waiting for me as I walked in with the wife. I informed him that I didn't have much time since I had to attend a baby shower in NYC later in the afternoon. Long story short, Ray and the Finance Manager got us into a brand new RDX lease at a lower rate that what we were paying. They were able to accommodate my time constraint and we were out the door in record time. The entire process was great and am looking forward to working with Ray and Open Road again for the third time three years from now! More

Out of State purchase made easy The team at Open Road Acura made my car buying experience easier than ever. I found a car that I wanted and even though it was out of state and over a The team at Open Road Acura made my car buying experience easier than ever. I found a car that I wanted and even though it was out of state and over an hour away, I was able to get all the information I needed about the vehicle in a timely manner and all pricing and financing arranged prior to my arrival. There were no games and an enjoyable experience all around. Thanks again to the Open Road team and especially Tito and Samantha for making the process simple from beginning to end. More

SERVICE APPOINTMENT TURNED INTO A NIGHTMARE!!! I had an appointment on November 18, 2017, at 9:30am for the B1 service. I arrived at the dealership and Steve Fasullo greeted me. He took my informat I had an appointment on November 18, 2017, at 9:30am for the B1 service. I arrived at the dealership and Steve Fasullo greeted me. He took my information for the car not to mention that he took the same information from me the day I made the appointment. He then stated if I was waiting for the car or did I need a loaner car. I told him that I would be waiting. About 15 minutes later he told me that they were back up with appointments and that it would be about at least 1 1/2 before they get to my car. After waiting for an hour Steve Fasullo told me that my car needs an aliment and balancing of tires. I replied why do I need a wheel aliment and balancing of tires...he explained why the aliment and then stated that when you do an aliment then you need the tires to be balanced.....WRONG!!!!! Balancing of tires is ONLY done when you change the tires!!!!! I then told Steve that I only want the service that I came here for. A half an hour later the car is ready and Steve is doing the paper work for the car and states to me Quote: When you get the survey for me I hope you rate me a 10!!!!! . Unquote: Why are these service guys threatening customers on how they should be rated!!!! I then proceeded to leave the dealership and I drove my car home. I then walked out of my car and saw a large scratch on the side bumper of the car. I called Steve and he stated well how do we know if this was done at the dealership. I explained that I only drove the car home...He then stated to bring it in so we can look at it!!! I am so upset and so unhappy how I was treated at this dealership. I have not be able to bring the car back because I feel that I will be wasting my time as they will deny this happened at their dealership!! As of today November 28, 2017, I have not received a survey from the dealership, which only means to me that Steve Fasullo has ensured that the dealership not contact me for a survey!! I will not be bringing my car back to Open Road Acura of East Brunswick and will be reporting this to the Better Business Bureau as well. More

Great Expericece First Time Acura I Just purchased a certified RDX. Good price, friendly service, great vehicle. I will definitely come back when it time to get a new car. I Just purchased a certified RDX. Good price, friendly service, great vehicle. I will definitely come back when it time to get a new car. More

Worked with Raymond Lee I worked with Raymond Lee on leasing a 2017 ILX. It was, by far, the most pleasant automobile purchase I've ever experienced. He was extremely effic I worked with Raymond Lee on leasing a 2017 ILX. It was, by far, the most pleasant automobile purchase I've ever experienced. He was extremely efficient, honest and respectful which made this such an easy transaction. I will be reaching out to him directly when it's time for a new lease. More