Open Road Acura of East Brunswick

Sales and services are highly professional I was recently there to have my Acura serviced so I went up to check out their new models and Ray saw me and my dad and came to us to talk to us about I was recently there to have my Acura serviced so I went up to check out their new models and Ray saw me and my dad and came to us to talk to us about our experience with Acura. He spent a lot of time with us explaining about the TLX model since I was not very familiar with it. He then took us out for test drive and answered all our questions. Overall it was one of the best experience I have ever had at a car dealer. He did not try to sell me hard as I am not looking to buy a car right now. He just wanted to re-establish my relationship with Open Road Acura. But if someone is looking for a car, I am going to recommend they go see Ray before making a purchase. He is very good. Let me also add their services is highly professional and make sure that you are satisfied. The only thing is that I wish they were close to where I live, Well, you can't have everything. More

Purchase of 2015 RDX Open Road Acura is a great dealership. The salesman who worked with me, Melvin Morales, is a credit to this dealership and to Acura. He is very know Open Road Acura is a great dealership. The salesman who worked with me, Melvin Morales, is a credit to this dealership and to Acura. He is very knowledgeable about the vehicle as well as the pros and cons of buying versus leasing. I am very pleased with my choice, the RDX. Melvin went over all the features of the vehicle with me and I am comfortable that I made the right choice. More

Best customer experience, valuable suggestions and pricing This is my 4th car purchase and the best so far. Ray is very knowledgeable about the cars and has provided me very insight of the available preowned c This is my 4th car purchase and the best so far. Ray is very knowledgeable about the cars and has provided me very insight of the available preowned cars (xxxxxxand con's) based on the year, mileage, make. He help me pick right car in my budget rather than convincing me to buy a highly priced car. Thank you Ray..I am loving my car. Over all experience was smooth and quick turnaround. I was out of show room with my purchase with in an hour. you will not find better dealer anywhere else. I would highly recommend Open Road Acura, EB. More

Open Road Acura of East Brunswick is great!!! Raymond Lee was a pleasure to work when we were purchasing the MDX. He was very knowledgeable about the vehicle. Showed us all the features and expl Raymond Lee was a pleasure to work when we were purchasing the MDX. He was very knowledgeable about the vehicle. Showed us all the features and explained how to use them. He was professional and very customer-centric and clearly focused on delivering the best Open Road Acura of East Brunswick value. He is a true credit to your organization. More

Knowledgeable, friendly and patient I did a lot if research and i spoke with many different dealers when trying to find a tlx black on black for the best price...Raymond was honest, resp I did a lot if research and i spoke with many different dealers when trying to find a tlx black on black for the best price...Raymond was honest, responsive and patient through out the whole process. I spoke with several other dealers who would not follow up with me after leaving a voicemail. Great experience More

Excellent dealership, patient and professional I was looking to purchase a used Mazdaspeed3 and came across one at Open Road Acura. The car was newer with low miles and in great condition, and had I was looking to purchase a used Mazdaspeed3 and came across one at Open Road Acura. The car was newer with low miles and in great condition, and had been listed already for a full month, so I was suspicious going into the sale, as this indicated to me that other buyers had likely come and gone. Additionally, the dealership had originally priced the vehicle $1k above the high end of the KBB fair market dealer value range and $3k over the KBB dealer fair price, so I was worried about negotiations. Things went better than expected. The salesman, Tarak, had the patience of a saint, very relaxed, not overly pushy. I wasn't questioned at all when I asked to take the vehicle for a test drive (some dealerships have a thing about customers test driving sports cars), and given a long drive with ample time to log data from the vehicle's OBD port and look over the car. Failing to find anything wrong with the vehicle, and noting that the reconditioning work performed was good, we successfully negotiated what was in my opinion a very fair price on the vehicle. Here's where I was really impressed. I stated up front that I wanted to finance it through a third party. I also told them that I was interested in getting a warranty through a third party. They went ahead and ran my credit and made a surprisingly appealing offer. I told them I still wanted to investigate financing and warrantying through the third party. They said that I could go get a loan and bring it with me the next day and they would hold the car for me (generous of them). They also said I was welcome to call the third party and get an offer on the spot...so, I did, and they waited while I called, which took over a half hour thanks to said third party's horrible freaking phone system. I discovered a problem with the third party's program that was not to my liking, and ended up financing through the dealership. They let me store my old car at their dealership and take the car I purchased home with me so that I could take it to my shop the next day in my home state (PA) and get a full inspection. I told them to basically check everything because I had no knowledge of the vehicle's history. I was relieved to find that everything was as the dealer said it would be. All of the fluids were brand new and everything was in excellent shape. Overall, I was very pleased with my transaction with Open Road Acura. Even though I was buying a used sub-$20k compact, they took the sale seriously and were very respectful and patient throughout the process. The only real knock I can give them is that the carpet in the driver's area had road salt in it from the previous owner, which I paid a detailer to spot clean, however, it's inexpensive and minor, and I don't count this against them because the rest of the reconditioning was more thorough than average, and the only thing the car needed the day I picked it up was a rear wiper blade and a driver. More

Love Open Road Acura of East Brunswick Would highly recommend Open Road Acura of East Brunswick. Our salesman, Anthony Pinto was excellent. Very professional and a pleasure to work with. Would highly recommend Open Road Acura of East Brunswick. Our salesman, Anthony Pinto was excellent. Very professional and a pleasure to work with. We recently took our car for the first maintenance visit and that was a pleasant experience as well. We can't say enough good things about this dealership and would highly recommend anyone in the market for a car to see them. More

Michael Young "Sales Associate" The Best! You will not find a better sales associate at any dealership. Michael is the best! He walked us through the process from the first phone call to the You will not find a better sales associate at any dealership. Michael is the best! He walked us through the process from the first phone call to the day we drove our Certified Pre-Owned Acura off the lot. Thank you and I hope everyone ask for Michael Young when they buy a car from Open Road Acura. More

Amazing Experience It was a great experience the salesman that helped us was Raymond Lee. He was very helpful and a very knowledgeable person. He knows what he is talki It was a great experience the salesman that helped us was Raymond Lee. He was very helpful and a very knowledgeable person. He knows what he is talking about. A very friendly and approachable person. Answered all the questions we had and went above and beyond to make sure that we had the best experience possible. I highly recommend him as a car salesman. More

Pleasant Car Buy Experience In general, we don’t like to haggle with car dealers as we think it’s just a waste of energy. But working with Raymond Lee at Open Road Acura turned In general, we don’t like to haggle with car dealers as we think it’s just a waste of energy. But working with Raymond Lee at Open Road Acura turned out to be pleasant car buying experience. He answered our every questions professionally and patiently. He demonstrated the extensive knowledge of Acura vehicles, and customer-oriented approach. We bought a RDX with good price, and will recommend anyone, who is interested in Acura, reach out to Raymond. More