Ontario Volkswagen

When we brought the car in for service, we were late in arriving for our scheduled service due to traffic. We had called ahead to notify them of this, and they said that it was not a problem. We arrived arriving for our scheduled service due to traffic. We had called ahead to notify them of this, and they said that it was not a problem. We arrived at 10:30 AM, 30 minutes after the scheduled time, and from that point the car was not even looked at until after their lunch break. When we dropped the car off we were told that we would be notified by 2 PM to let us know what was wrong with the vehicle. 2 o'clock came and went, without a call from the dealership. I called twice after 2 to find out the status of our vehicle, and was told that they were still looking at it. At FIVE THIRTY, they finally called and told us that the service was not able to be done and that the car was going to be have to left overnight for the service to be completed. This was the first time that the car had ever needed to stay overnight at the dealership in order for the work to be done. When we called the dealership the next day, we asked to speak with the service manager to figure out what went wrong, and to see if there could be a reduction in labor costs on the work that was not covered under our extended warranty, due to their inability to keep to what they said. We were met with a service manager who was rude and who had no idea about the vehicle in question. He wasn't in the least understanding or sorry for the fact that his service team did not stick to their original plan. He also stated that his service desk called us twice around 2 o'clock to let us know that the car was not going to be ready until the next day. We had given them two different phone numbers to call us on, and after checking our phone records, neither of us received any phone calls. He basically insinuated that we were liars and that his service desk people were right. We did not get any discount on the work that needed to be done that was not covered under the extended warranty, and are now going to be going to another VW dealership, regardless of the fact that it is further away. More