I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline my phone calls altogether. This lack of communication and transparency is completely unacceptable. I trusted Ontario Volkswagen with my vehicle, and they've done nothing but disappoint. I expected much better service from a dealership representing such a reputable brand. Avoid this place if you value your time and peace of mind.

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I want to thank Jimmy and Danny (driver) in the service dept.for all their help, I really appreciate it very much. I will be a VW customer for life😊

The absolute most awful car buying experience of my life occurred at this location. I honestly don't even feel like I was treated like a decent human being by the staff here and the fact that I was a woman gave me them permission to comment on "my attitude." News flash, women are allowed to be opinionated and advocate for themselves. The saddest part, the manager and general manager will do absolutely nothing to try and correct their own finance department's errors. Please steer away. I know one person's bad experience must only be taken with a grain of salt, but I spent many nights awake and crying over the burden placed on my family due to the actions of Ontario VW.

Alvaro was a nice guy. He made the experience not to painful. I still think I could have gotten a better price but it was on me.

I have to say the the team at VW Ontario took great care of me. We got the car we wanted, the price point was spot on, trade in was above others, and they threw in a few extras. Armando and the rest of the team went above and beyond. I’m happy to recommend them to anyone. This was a painless car buying experience. Thank you and look forward to doing more business in the future.