Ontario Volkswagen

I recently sent my Volkswagen ID. 4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been s 4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline my phone calls altogether. This lack of communication and transparency is completely unacceptable. I trusted Ontario Volkswagen with my vehicle, and they've done nothing but disappoint. I expected much better service from a dealership representing such a reputable brand. Avoid this place if you value your time and peace of mind. More

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He wa get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!! More

I want to thank Jimmy and Danny (driver) in the service dept.for all their help, I really appreciate it very much. I will be a VW customer for life😊 dept.for all their help, I really appreciate it very much. I will be a VW customer for life😊 More

The absolute most awful car buying experience of my life occurred at this location. I honestly don't even feel like I was treated like a decent human being by the staff here and the fact that I was a woman occurred at this location. I honestly don't even feel like I was treated like a decent human being by the staff here and the fact that I was a woman gave me them permission to comment on "my attitude." News flash, women are allowed to be opinionated and advocate for themselves. The saddest part, the manager and general manager will do absolutely nothing to try and correct their own finance department's errors. Please steer away. I know one person's bad experience must only be taken with a grain of salt, but I spent many nights awake and crying over the burden placed on my family due to the actions of Ontario VW. More

Alvaro was a nice guy. He made the experience not to painful. I still think I could have gotten a better price but it was on me. painful. I still think I could have gotten a better price but it was on me. More

I have to say the the team at VW Ontario took great care of me. We got the car we wanted, the price point was spot on, trade in was above others, and they threw in a few extras. Armando and the rest of the of me. We got the car we wanted, the price point was spot on, trade in was above others, and they threw in a few extras. Armando and the rest of the team went above and beyond. I’m happy to recommend them to anyone. This was a painless car buying experience. Thank you and look forward to doing more business in the future. More

Excellent service I went to the dealership with a specific vehicle in mind and Dennard delivered! He and Eduardo made a great team. Definitely recommend Ontario Volkswa I went to the dealership with a specific vehicle in mind and Dennard delivered! He and Eduardo made a great team. Definitely recommend Ontario Volkswagen! More

Happy customer I just bought a new VW @ Ontario VW. The salesman name Lavel Darty was a good salesman, friendly, very helpful and professional. So I recommend anyone I just bought a new VW @ Ontario VW. The salesman name Lavel Darty was a good salesman, friendly, very helpful and professional. So I recommend anyone who want to buy a new or used car go to Ontario VW in Ontario and look for lavel Darty More

Nothing but positive except for the 1 fly in the ointment I was a return customer looking to buy one of the last Beetle's made. I already own a 2016. I met Lavel Darty last year when I came in for an oil cha I was a return customer looking to buy one of the last Beetle's made. I already own a 2016. I met Lavel Darty last year when I came in for an oil change. I asked him to find me a 2019 Beetle that was just like my current one. He tried hunting one down for me with no luck. About June he texted wanting to know if I still wanted one, and if so, he'd keep searching. I gave up since the year was half over. Two months later I am at the dealership and there was my car. Jim Willhide i said he'd let him know I was looking for him. Lavel came in, we test drove the car and I agreed to buy it. It was the easiest car purchase I ever made. I wish I could say the entire experience was great but the fly in the ointment was Manager Shant Bashian. I wanted an explanation as to the change in the agreed upon price of the car and his patronizing ego was down right condescending and arrogant. He strutted in to explain that a mistake was made on paper with the price of the car and "He" had to fix it, which resulted in a larger purchase price. I did not get his logic and his high and mighty attitude was very off putting. When I was taken into financing with Michelle who is very nice and quite good at filling in for others, she showed me the price which was not my agreed to price. She went for help. In comes Mr. Personality himself, Mr Bashian. As he enters he says outloud, "I've already explained this to you, do I need to explain it again?" I believe he actually heard himself and realized how unprofessional and demeaning his comment was. I was appalled at his cavalier, pretentious exclamation and he saw it on my face. He quickly changed his tune and said, 'It would be my pleasure to explain this to you 'AGAIN'." Let me say that I love my new car, I love the professionalism and can do attitudes of Jim Willhide, Lavel Darty and Michelle. I'm thankful that I got the last car I ever hope to own, because I will not have to do business with Mr. Bashian again. I am not going to let a Little fly ruin my past and future experience with Ontario VW. My past 3 1/2 years of doing business with Jim and Lavel has been great and will continue I'm sure as long as I have a fly swatter. More