Ontario Hyundai

Great customer service! Tracy helped me with all my needs, questions, and went above and beyond to get me my desired car! I would definitely recommend! needs, questions, and went above and beyond to get me my desired car! I would definitely recommend! More

I submitted an inquiry on the Costco Auto Program website. Immediately after Tracy emailed, called and text me. I was impressed right away. I contacted Tracy back, scheduled my appointment. She was s website. Immediately after Tracy emailed, called and text me. I was impressed right away. I contacted Tracy back, scheduled my appointment. She was so friendly and professional and made the process so easy. I would most definitely refer friends and family to Hyundai and I would have them ask for Tracy. More

The staff at Ontario Hyundai are the model for great customer service! From the moment you pull up to their maintenance facility to the time your car is delivered back to you, you are treated like a fa customer service! From the moment you pull up to their maintenance facility to the time your car is delivered back to you, you are treated like a family member! They describe the maintenance that will be performed, provide an eta when it will be finished, and then escort you to their great customer waiting area. On the rare occasion when the maintenance takes longer than expected you are immediately informed! They have consistently earned 5 stars from me for over 6 years which is amazing as I have high expectations for great service! More

Excellent dealership/always on top of their business! Very friendly staff who keep you abreast of what’s happening with your car..!! HAVE A NICE DAY Very friendly staff who keep you abreast of what’s happening with your car..!! HAVE A NICE DAY More

We have been going to Romero Motors for 21 years. Came to CA with two Hyundai’s, bought two more from this dealership. Spencer is our service advisor, and never leads us the wrong way. Impeccable service, tr CA with two Hyundai’s, bought two more from this dealership. Spencer is our service advisor, and never leads us the wrong way. Impeccable service, trustworthy, and doesn’t rip you off. Always exceeds our highest expectations. We drive from Hemet to Ontario because it is worth it to get our cars serviced. We used to live around the corner. Thanks Spencer and the mechanics!! More

I've been using Romero Motors (a.k.a. Ontario Hyundai) as my preferred Hyundai service agency since 2010, upon the purchase of my first Sonata that year and my second one in 2016. I drive nearly 50 miles one my preferred Hyundai service agency since 2010, upon the purchase of my first Sonata that year and my second one in 2016. I drive nearly 50 miles one way from the High Desert out of choice, as there are dealers closer than Ontario. It's service that I can trust from the friendliest folks around. With my most recent visit, as always experienced, Spencer Gilliand (service advisor) provided knowledgeable, courteous customer service at every phase of my visit. More

The Service dept. is friendly and efficient, especially Chelsea. I didn't have an appointment but stopped in because service was due and my schedule allowed it. Was in and out pretty quickly. I'm pleased Chelsea. I didn't have an appointment but stopped in because service was due and my schedule allowed it. Was in and out pretty quickly. I'm pleased with the Health & Safety protocols in place at this dealership during the pandemic. It shows concern for their customers well-being. Well done. More

We recently purchased the 2020 Santa Fe Limited from the Ontario Dealership this month, in addition we had purchased the 2021 Palisade Limited from the Riverside Metro dealership last November. The experien Ontario Dealership this month, in addition we had purchased the 2021 Palisade Limited from the Riverside Metro dealership last November. The experience between both dealerships was like night and day. The Riverside Metro gets a 5 star rating, while the Ontario gets a 1 star rating. The Ontario sales rep had no personality, the manager was pushy and unhelpful. The dealership accessories were not provided as an option but already built in to the final pricing. Why did we purchase the 2020 Limited Santa Fe? Because we wanted the color. The same model in bright red was also available in Loma Linda with a $7k incentive discount. When we asked Ontario if they would match, they said yes but only provided $4k but also inflated the final price by $10k, this was not realized until we had a chance to review the contract papers. The contract papers were finally signed after 8 p.m. so the whole process was rushed because the sales floor wanted to get home. After we were given the keys, We even had to flag down the sales team that floor mats were missing from the vehicle before we drove off the lot. Needless to say we are very UNSATISFIED with the Ontario Dealership and will never shop there in the future. We'll be sure to let everyone in our circle of influence know. The Riverside sales rep went above and beyond by sticking around after the end of his shift to patiently show us the Palisade features while we waited for the contract signing. More

The schedule booker AND service staff's unwillingness to budge on the price of an oil change pushed me away for the LAST time! $50 bucks for an oil change is beyond greedy, and they don't even wash your car budge on the price of an oil change pushed me away for the LAST time! $50 bucks for an oil change is beyond greedy, and they don't even wash your car for you anymore. Tell me, what incentive is there for me to go back? I got an oil change AND a tire rotation at Pep Boys for $31 bucks with a coupon that I did not have to scour the ends of the Earth for. $41 dollars for both without the coupon. Still a deal. Ontario needs to adjust their service prices, they are not even competitive. More

Terrific service from Anthony at Ontario Hyundai! Very informative, provided timing and estimate with details, clearly explained all, and did everything with a cheerful, welcoming demeanor! Highly recomme informative, provided timing and estimate with details, clearly explained all, and did everything with a cheerful, welcoming demeanor! Highly recommend asking for him! More