Ontario Hyundai

Long wait times but great service. I guess it’s like going to a restaurant. If there is a long line to wait it must be a popular place to go to get service. I guess it’s like going to a restaurant. If there is a long line to wait it must be a popular place to go to get service. More

Easy and quick drop off and pick up. Friendly workers. Liked the text and emails about the car. Friendly workers. Liked the text and emails about the car. More

The customer service was very good. They promised the car in two to three hours and it was ready in that time. They promised the car in two to three hours and it was ready in that time. More

Great experience! I knew what I wanted and Jane took care of me. She's the best! I knew what I wanted and Jane took care of me. She's the best! More

They communicated with me about the status of my vehicle, and weee able ti compensate me when the services took longer than expected. and weee able ti compensate me when the services took longer than expected. More

I arrived on time and my Service Rep Tom Randles was there to greet me. We discussed what i needed done and he took care of the rest. H e showed me the service area and he kept me informed of what was g there to greet me. We discussed what i needed done and he took care of the rest. H e showed me the service area and he kept me informed of what was going on. He let me know that the inspection revealed the need to replace the engine filter and the cost. He also informed me that it was a good time to replace the cabin filter which at 15000 mile for my 23 Hyundai Santa Fe Caligraphy was time to replace. I appreciate his diligence to provide me the best service, howler i did not want to replace it at this time. He also looked into my contract and found that i had added the service including these parts at my purchased date. I only had to pay for parts but not the Oil which has gone up tremendously due to our Oil Crises. All in all, i was very pleased with the cleanliness of the Service Center and Lobby. Thank you for the free coffee and snacks. I would rate Tom’s performance 10 and the Ontario Dealership’s as well for their performance and condition of the Lobby and lot. Thank you Tom and Thank You Ontario Hyundai! More

At this moment, one star is what they have earned. This mostly due to the lack of communication on the status of our car. We told them when we purchased our used car that we lived in San Diego. Thi This mostly due to the lack of communication on the status of our car. We told them when we purchased our used car that we lived in San Diego. This is the second time the car has had to be serviced. Yes they did tow the car back to Ontario and they gave a courtesy car for our convenience. After the first repair, we took the car to have it evaluated. The coils needed to be replaced. Not an expensive replacement when caught in time. But there are no return of phone calls or emails and it has been a week. This is truly disappointment and falls under the stereotype of used car salesman. Just tell us the truth. Show character. More

Fantastic professionalism at this establishment! Car buying process was smooth. Nick Alkhouri was an absolute gem! He was incredibly patient with all of my questions and hesitations. He explained in Car buying process was smooth. Nick Alkhouri was an absolute gem! He was incredibly patient with all of my questions and hesitations. He explained in detail what each next step entails and I couldn’t be more thankful and happy with my decision. His guidance was appreciated beyond measure. Thank you to everyone down there who made the car buying experience less stressful! More

Great service and excellent Staff at this location. Thanks you for a wonderful experience and see you for next service. Thanks you for a wonderful experience and see you for next service. More

Friendly and knowledgeable staff. The waiting area is comfortable. The staff is straightforward describing the car problems and solutions. The waiting area is comfortable. The staff is straightforward describing the car problems and solutions. More