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Ontario Hyundai

Ontario, CA

4.6
1,115 Reviews

1307 Kettering Dr A

Ontario, CA

91761

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Showing 1,115 reviews

July 25, 2024

Oil was being burned out of my engine so they contacted Hyundai to resolve & took care of it for free. Very appreciative. More

by Boogymnswfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph, Spencer Gilliand , Jorge Lopez, Daniel Feldman, Chelsea Jose
Jul 26, 2024 -

Ontario Hyundai responded

Thank you for sharing your positive experience with us! We are glad that we were able to assist you with the issue and get it resolved at no cost to you. Customer satisfaction is our top priority, and we appreciate your feedback. Regards, Sam Labib General Manager sam@ontariohyundai.com

July 19, 2024

Over all my experience with the service dept was good. . Couple of charges I inquired about. One was for $200. And was removed without any problem. . All services and all service dept. reps. Very friendl More

by Jcjamescc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand
Jul 22, 2024 -

Ontario Hyundai responded

Thank you for sharing your positive experience with our service department! We're glad to hear that our team was friendly and helpful during your visits. We appreciate your feedback and look forward to serving you again in the future. Regards, Sam Labib General Manager sam@ontariohyundai.com

July 18, 2024

Very shady practices after you have agreed to price and terms. When you go to finance department, everything he is typing in is not available to see. There are NO paper copies for you to look at to see if More

by MYBOYBUBBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Meschon
Jul 30, 2024 -

Ontario Hyundai responded

We sincerely apologize for any frustration and inconvenience you experienced with our team. Our goal is always to provide exceptional customer service, and it’s disappointing to hear that we fell short in your case. Regarding the finance aspect, we did not make any changes post-purchase, nor can we make any changes post-purchase. In fact, our Finance Manager, Brian as a part of his review, found the opportunity to save you a couple of hundred dollars on the price of the vehicle and he proactively applied the discount. We strive to ensure our customers get the best possible deal, and we believe this was a positive step. Max, our Sales Manager, is very respectful of our customers’ time and is dedicated to solving issues. He offered to take the vehicle back and undo the deal because all the solutions you provided were not valid or legal, and we could not comply with them. We always aim to respect our policies and those of our lenders to maintain transparency and fairness in all transactions. Additionally, we regret that your attempts to contact Max were unsuccessful. We genuinely value all our customers. We regret that your experience has led to this dissatisfaction. If you would like to give us the opportunity to discuss this further, please email me directly at Sam@ontariohyundai.com. Regards, Sam Labib General Manager sam@ontariohyundai.com

July 12, 2024

I was recently in for car service and the person I spoke with was very professional and attentively listened to my service needs. When work was completed, that Rep., Christopher Ostman followed up by sendin More

by Lee D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Ostman
Jul 15, 2024 -

Ontario Hyundai responded

Hi Lee, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Christopher provided you with excellent service and that you've been satisfied with our team for the past 7 years. We appreciate your recommendation and look forward to serving you again soon! Regards, Sam Labib General Manager sam@ontariohyundai.com

June 30, 2024

This dealership is great for service, and buying a car. Spencer is the best service advisor. He is honest, fair, impeccable, friendly, and always goes above and beyond, and exceeds our expectations! We’ve More

by Greeneyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Benjamin, Sam Labib, Jackie Vasquez, Spencer Gilliand , Tina Blount
Jul 02, 2024 -

Ontario Hyundai responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Spencer, Tracy, Sam, Tina, and Jackie provided exceptional service. We appreciate your loyalty over the past 20 years and look forward to serving you for many more to come! Regards, Sam Labib General Manager sam@ontariohyundai.com

June 01, 2024

Fels like family when buying a car. With our second car purchase we weill always come back. Nick A and everyone that was able to help us get in a car was amazing. The service is 100 per More

by Kaitlandritchie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Hunn, Nick Alkhouri
Jun 03, 2024 -

Ontario Hyundai responded

Thank you for the glowing review, Kaitlandritchie! We're thrilled to hear that your experience with us felt like family and that you're a repeat customer. We'll be sure to pass along your kind words to Nick A and our team. We appreciate your support and look forward to serving you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

May 31, 2024

Ontario Hyundai was phenomenal. Spencer in service was outstanding. I felt like a valued customer. More

by Tymothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand
Jun 03, 2024 -

Ontario Hyundai responded

Hi Tymothy, thank you for sharing your positive experience with us at Ontario Hyundai. We are thrilled to hear that Spencer provided you with outstanding service and made you feel like a valued customer. We appreciate your feedback and look forward to serving you again in the future. Regards, Sam Labib General Manager sam@ontariohyundai.com

May 14, 2024

Everyone was great and super efficient and helpful. theyre Very honest people to work with More

by courtney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason, Nick Alkhouri
May 15, 2024 -

Ontario Hyundai responded

Hi Courtney! Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team. Providing excellent service and being honest with our customers is always our top priority. We look forward to working with you again in the future! Regards, Sam Labib General Manager sam@ontariohyundai.com

April 28, 2024

Nick A. was the most helpful car salesman I have ever worked with. He was patient, great communicator, knowledgeable and thorough when introducing me to my n More

by Salviolojudy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Meschon, Nick Alkhouri
Apr 29, 2024 -

Ontario Hyundai responded

Salviolojudy, thank you for sharing your experience with Nick A.! We are thrilled to hear that he provided excellent service and helped you find the perfect car. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us! Regards, Sam Labib General Manager sam@ontariohyundai.com

April 27, 2024

My experience at Ontario Hyundai was a positive one, and is certainly a dealership I can recommend to anyone. My car buying experience was as straightforward as possible, with no tricks or scams. It went More

by Ryan H.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Humber, Brian Meschon
Apr 27, 2024 -

Ontario Hyundai responded

Ryan, thank you for sharing your positive experience at Ontario Hyundai. We strive to make the car buying process as straightforward and transparent as possible, so we're thrilled to hear that your experience met your expectations. We appreciate your recommendation and look forward to serving you again in the future. Regards, Sam Labib General Manager sam@ontariohyundai.com