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Ontario Hyundai

Ontario, CA

4.6
1,118 Reviews

1307 Kettering Dr A

Ontario, CA

91761

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Showing 1,118 reviews

September 18, 2021

The excellent service, the caring spirit and friendliness of the employees keep me going back. More

by lwilson2865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Harris, Sam Labib, Spencer Gilliand , Jorge Lopez, Daniel Feldman, Chelsea Jose, Omar Candelario, Brian Meschon, Nick Alkhouri
Sep 20, 2021 -

Ontario Hyundai responded

We're so happy that you always receive 5-star service from us here and we appreciate you being part of the family. Thank you for this great review and we can't wait to continue to work together for years to come. Regards, Sam Labib General Manager sam@ontariohyundai.com

September 17, 2021

Jose Shelsea, was great and very helpful and easy to work with and ensuring my car was serviced. She answered, my questions and took the time to explain, She was able to get me a Lyft to pick up my car. Than More

by Bestinwest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Sep 17, 2021 -

Bestinwest responded

Jose Shelsea, was great and very helpful and easy to work with and ensuring my car was serviced. She answered, my questions and took the time to explain, She was able to get me a Lyft to pick up my car. Thank you

Sep 17, 2021 -

Bestinwest responded

Thanks

Sep 17, 2021 -

Ontario Hyundai responded

We're so happy to see you had a great experience with Chelsea and she was very accommodating. We'll be sure to share this great review with her and we'll see you again soon hopefully. Regards, Sam Labib General Manager sam@ontariohyundai.com

September 16, 2021

I've had my car serviced with Ontario Hyundai ever since the purchase of my first Sonata in 2010. Reliable, trustworthy service always brings me back for all my scheduled maintenance needs. More

by ggaleene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Remberto Soliz, Kate
Sep 17, 2021 -

Ontario Hyundai responded

We thrive on positive feedback from all our guests and are so happy to hear you always have a pleasant experience. Thank you so much for your loyalty and we look forward to working with you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

September 15, 2021

Nick was very helpful and easy to work with, he answered all our questions and took the time to explain the car's features. Thank you very much! More

by jach0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri
Sep 15, 2021 -

Ontario Hyundai responded

We couldn't be happier to see that Nick went above and beyond to provide you with a quality experience. Can't wait to see you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

September 04, 2021

Spencer was great at customer service and ensuring my car was serviced. He was able to get me a Lyft to get back to work while my car was being serviced. More

by THEOSBORNS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand
Sep 08, 2021 -

Ontario Hyundai responded

We can't wait to let Spencer know about your kind words! Please let us know if there is anything else we can do for you! Regards, Sam Labib General Manager sam@ontariohyundai.com

September 03, 2021

Nick was so informative every step of the way. Made it worth the drive to get the exact car we wanted! Five stars all the way around! More

by Joy M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri
Sep 03, 2021 -

Ontario Hyundai responded

Joy, We're more than happy to hear that your experience was nothing short of stellar. Congrats on your new ride! Regards, Sam Labib General Manager sam@ontariohyundai.com

August 27, 2021

Purchased 2021 vehicle July 7th, 2 weeks later notice chips of paint on the ground and around the windshield area. Checked the vehicle carefully found previous damage to bottom driver side door which loo More

by Tammy Mayer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam Labib, Daniel Feldman, Dominic Montes
Aug 30, 2021 -

Ontario Hyundai responded

Tammy, We're disappointed you're already having issues with the vehicle you purchased recently and we understand your frustration. You did file a Lemon Law Buy Back, but we are unable to do anything unless your buyback with Hyundai is settled. We hope Hyundai comes to a decision soon, so you can have some clarity on this situation. Regards, Sam Labib General Manager sam@ontariohyundai.com

Aug 30, 2021 -

Tammy Mayer responded

How funny you reply to my review yet you have never replied to my phone calls, messages or emails. CALL ME And again lies, you could have done something you could have done a collateral exchange and still could. Your dealership lied about exchanging the vehicle, lied about making my payments until this was resolved all documented in emails. Your Sales Manager Dominic Montes pushed me over to Hyundai America Customer Service Specialist telling me how easy it was, Hyundai would take the car back. His brother-in-law just did it because he didn't like the gas mileage he was getting, he wrote down the information gaving me the number for the person who handles your Dealership. The vehicle was returned from Caliber Collision again on August 25th with new damage which your service department sent me pictures of because I haven't seen the vehicle since August 3rd. Now it needs to be repaired for the 4th time and just sits on your lot waiting for Hyundai while I pay for a vehicle you have had longer then me. Since your the GM act like one and pick up the phone and call me. I have all pictures, emails and text ready to send to BBB, Hyundai America CEO, President, Executives, Hyundai Financial Executives, News Media.

Sep 03, 2021 -

Tammy Mayer responded

Just an update on Ontario Hyundai GM Sam Labib. Still hasn't returned my calls or emails since August 3rd, my vehicle is still on his lot since August 3rd. Worst GM ever, Hyundai should rethink who is running this dealership and the business he is forcing to go somewhere else because of his lack of leadership, professionalism and integrity. 👎👎👎👎👎

August 19, 2021

Ontario Hyundai is number 1. On time every time!! Service is A+. Chelsea service advisor, on top of customer service and great communication, when my car is in for service. Justin, my hybrid mechanic, the s More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin hybrid mechanic , Chelsea Jose
Aug 20, 2021 -

Ontario Hyundai responded

Hi Mark, it's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Sam Labib General Manager sam@ontariohyundai.com

August 18, 2021

After making several trips to different locations, "K" was incredible. He did everything needed to help me find my dream car. I asked him to please refrain from trying to sell me on a lease (the last time More

by KonaEvlover(Ms)
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karan "K", Julian Hunn
Aug 19, 2021 -

Ontario Hyundai responded

We are more than thrilled to hear K was able to take such great care of you! We are happy to have him as part of the family! We loved your feedback and hope you really enjoy your new car! Regards, Sam Labib General Manager sam@ontariohyundai.com

August 13, 2021

The service department went above and beyond to fit my emergency situation into a very impacted schedule that they had. They were able to fix the problem even though it was not a typical one with which th More

by suzannelinett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand , Jorge Lopez, Daniel Feldman, Chelsea Jose
Aug 16, 2021 -

Ontario Hyundai responded

We are ecstatic to hear that our service team went the extra mile to get you back on the road in no time! Thank you so much, and we look forward to doing business with you again in the future. Regards, Sam Labib General Manager sam@ontariohyundai.com

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