Ontario Hyundai

Do not use this dealer for repairs! They will say you need repairs to items that are not needed. We took our company vehicle in for a 30k service and multi point inspection. Dan T. called back and stated need repairs to items that are not needed. We took our company vehicle in for a 30k service and multi point inspection. Dan T. called back and stated we needed a new Radiator, Hoses upper & lower, Water Pump, Thermostat, Serpentine Belt which he said had several cracks and would fail at any time, and new front brakes which he said were at 1mm or 15%, all totaling $1,956 in addition to the $384.59 for the 30k service. I started checking online prices for the different repairs and come to find out they were more than double for all recommended repairs. We then to our van to another repair shop which was highly recommended from Yelp and had them inspect the vehicle, they found the van had been in a front end collision at some point and the impact bar had been pushed into the radiator causing the leak and recommended a new radiator and condenser. He tested the water pump, thermostat, hoses, serpentine belt and found them all to be in like new condition. He was shocked to say the least that the dealer said we needed to change all of these other items! He checked the front brakes and found them to be over 50% of the pads left. He also stated the serpentine belt had no cracks and looked good. This dealer should have their license pulled for trying to take advantage of the consumer. I filed a complaint with the State Bureau Auto Repair as well. BUYER BEWARE!!!!! More

We purchased 2 mazda2's from Romero. We knew what we could afford, negotiated hard and came to a fair deal. Rocky and Jay helped us out after a long day to drive one of our two new cars home. Would reco could afford, negotiated hard and came to a fair deal. Rocky and Jay helped us out after a long day to drive one of our two new cars home. Would recommend working with these two guys. More

Brian Poff sent the time and effort to help us with all our questions. He was there bright early before all the other sales people got there. That is why we are now looking at buying 2 new cars instead of our questions. He was there bright early before all the other sales people got there. That is why we are now looking at buying 2 new cars instead of just one. More

We spent 2 hours negotiating a price and once it got to the credit manager they lost all of the paperwork that indicated the price we were promised. We ended up at the dealer for 5+ hours! I will NEVER go the credit manager they lost all of the paperwork that indicated the price we were promised. We ended up at the dealer for 5+ hours! I will NEVER go back to this dealer again! More

Had a very horrid experience, very shady dealership. Wouldn't give us anything we asked for in writing, just verbal agreements. After second visit, we discovered they lied to us about what our credit sc Wouldn't give us anything we asked for in writing, just verbal agreements. After second visit, we discovered they lied to us about what our credit score was. Became very rude as we called IE Hyundai to compare prices. We also found out that the reason they offered us the "same car" for $200 less the next day was because they had found a car to sell us with $350 less of features. Never will consider going there again and will definitely lead others away. Rocky, the manager, lied to us multiple times and without a doubt tried to screw us over. More

Kudos to Mr. Phil Schmall, perfection in excellence. Kudos to Mr. Phil Schmall, perfection in excellence. Romero Hyundai should award this guy the pulitzer prize for professional salesmanship, what a Kudos to Mr. Phil Schmall, perfection in excellence. Romero Hyundai should award this guy the pulitzer prize for professional salesmanship, what a great guy! If I were in the market for a new brother, Phil would be my first choice. The process was conveniently structured, organized, and seamless. No squabbles, easy to understand, and no pressure. Three days since our purchase with absolutely no buyers remorse. We met a number of Romero employees always smiling and so friendly, all working together as one team. Our finance man, Donnie Harris, is such a sweetheart my wife wanted a date! But that ain't happening. The wife and I are very finicky and perfection oriented. We were treated like royalty the moment we stepped on the lot. Mr. Schmall answered all our questions, even some we never thought of. Explained the car in great detail, very knowledgeable, and extremely helpful. Phil projected the character of truth and honesty time and time again, and he was! Poor guy spent hours with us. Phil exceeded all expectations when he located our car in Glendale and personally picked it up! The man is aiming for repeat business and not the wham-bam-see you mam scam. The wife and I are definitely sold on Romero Hyundai and our personal salesman for life, Phil Schmall. One suggestion Romero: get some real cream to compliment that Starbucks coffee machine. Gary and Becki Shrum of Corona, Ca. More