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Ontario Hyundai

Ontario, CA

4.7
1,131 Reviews

1307 Kettering Dr A

Ontario, CA

91761

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Showing 1,131 reviews

April 06, 2023

Nick and his team were great to work with! The experience was fun and easy! Nick was very thorough with explaining the vehicles features and made the sale very comfortable. I will definitely b More

by mtorres3522
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Vasquez, Nick Alkhouri
Apr 06, 2023 -

Ontario Hyundai responded

Welcome back and thank you for your stars! We're so pleased that Nick helped you find an excellent vehicle! Please don't hesitate to reach out if you have any questions or concerns - we're here to help! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 21, 2023

Was in contact with a salesman at the dealer regarding a vehicle. The salesman sent me a text telling me the price of vehicle. Once at the dealer, the price changes and all of sudden they have make ups an More

by luism0707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Manager
Mar 21, 2023 -

Ontario Hyundai responded

Luis, We understand your time is valuable and it was not our intention to waste it. I'd like to learn more about what transpired, as transparency is extremely important to us here and we never want our guests to feel misled at any point. Please contact me at your earliest convenience. I look forward to speaking with you. Regards, Sam Labib General Manager sam@ontariohyundai.com

Mar 21, 2023 -

luism0707 responded

I was in contact with a few of your staff at the dealer and we talked about the vehicle I wanted and its availability. It was confirmed the vehicle was available as well as the price. I drove to your dealer and the price of the vehicle was all of a sudden 17 thousand dollars more than the price that was provided to me on the phone. I provided the stock number as well as the vin so there would be no confusion about the vehicle and the price. That’s wasting my time as all of this is would have been avoided if the dealer would provide accurate information.

March 19, 2023

Nick and the dealership team were enthusiastic, helpful and made my family feel welcomed. They were detailed in explaining information to us and Nick demonstrated knowledge about the vehicles. More

by dhuerta146
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riham Megally, Julian Hunn, Nick Alkhouri
Mar 20, 2023 -

Ontario Hyundai responded

Congratulations and welcome to the family! We're thrilled Nick and our team delivered the quality shopping experience you deserve! We hope you're loving your new ride! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 07, 2023

Nick is professional, friendly and knowledgeable about his job. He caters to the customers needs. Highly commendable. More

by resplandornelia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri, Nick Alkhouri
Mar 07, 2023 -

Ontario Hyundai responded

Congratulations and welcome to the family! We're so happy to hear Nick delivered a 5-star visit! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 05, 2023

Nick was fantastic! The whole process was so easy - even fun! He taught me all about my new Ioniq 5 - and very patiently answered every question. I know I will have more More

by Thanks22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri
Mar 06, 2023 -

Ontario Hyundai responded

Congratulations on your new Ioniq5! We're so proud of Nick for ensuring you left a satisfied customer! Welcome to the family! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 04, 2023

Took my vehicle in for an oil change and found out I needed an appointment. Armando was not willing to turn me away and was able to squeeze me in. He was very courteous and professional. he was able to More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Mar 06, 2023 -

Ontario Hyundai responded

Thank you for sharing your experience! We're so proud of Armando for getting you in and back on the road in no time! We look forward to delivering another quality service visit soon. Take care! Regards, Sam Labib General Manager sam@ontariohyundai.com

February 28, 2023

Esteban was awesome! He inspected my vehicle thoroughly and took good care of it. He delivered the vehicle within the expected time. More

by sandeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Mar 01, 2023 -

Ontario Hyundai responded

We're happy to hear your service visit with Esteban went seamlessly, Sandee! Thank you for choosing Ontario Hyundai! Regards, Sam Labib General Manager sam@ontariohyundai.com

February 28, 2023

Nick was great, straightforward, and kept our best interest in mind. We are grateful of that! When we got to “numbers,” it was very frustrating and such a waste of all of our time. Having done our hom More

by Kritter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Meschon, Nick Alkhouri
Feb 28, 2023 -

Ontario Hyundai responded

Kritter, We appreciate both your patience and your feedback. While disappointed the process wasn't as seamless as you would have liked, we're glad we were eventually able to come to terms on a vehicle that you were satisfied with. Thank you for the opportunity to earn your business and should you ever need anything, please feel free to let us or Nick know. We're here to help. Regards, Sam Labib General Manager sam@ontariohyundai.com

February 28, 2023

My wife and had our 2016 Hyundai Santa Fe Sport towed there because the engine froze at only 70k miles. We did not purchase our SUV there. We worked with Derick, sent him our service records, and he was More

by moonrocks49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Simmons
Mar 01, 2023 -

Ontario Hyundai responded

Thank you for sharing your experience. We're so happy to hear Derick ensured your Santa Fe was taken care of. We hope it's running smoothly & if there's anything else we can help with, don't hesitate to reach out! Regards, Sam Labib General Manager sam@ontariohyundai.com

February 26, 2023

Nick was such a big help. He called us as soon as our car came in and was so helpful throughout the whole process!! No pressure and he was honest from the start! More

by Briana.cuso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri
Feb 27, 2023 -

Ontario Hyundai responded

Congratulations, Briana! We're thrilled Nick ensured the process of purchasing your new Hyundai went smoothly. Welcome to the family! Regards, Sam Labib General Manager sam@ontariohyundai.com

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