One Toyota of Oakland

Speedy set Overall, it was a great experience. The service rep got me in and out quickly. I had a scheduled service appointment and they took me in right away. Overall, it was a great experience. The service rep got me in and out quickly. I had a scheduled service appointment and they took me in right away. More

Fast service The job was finished on time and service adviser was very helpful they preform the works that was needed and didn't try to sell me anything The job was finished on time and service adviser was very helpful they preform the works that was needed and didn't try to sell me anything More

Tire change They helped me out without having to wait too long! Service was very quick and I was out in no time. They were also very kind and accommodating to my They helped me out without having to wait too long! Service was very quick and I was out in no time. They were also very kind and accommodating to my car. More

Chelsea was great Chelsea was a great sales manager and was helpful in walking us through the process. In addition, we found a scratch on the hood after they cleaned an Chelsea was a great sales manager and was helpful in walking us through the process. In addition, we found a scratch on the hood after they cleaned and pulled it up - she went back in and got us a buffing and commitment to help us take care of it. Nothing beats great customer service - and Chelsea was great. More

A bad experience made better Brought in my car which I had purchased at this same dealership not even a year ago for servicing because my check engine light had came on. I was the Brought in my car which I had purchased at this same dealership not even a year ago for servicing because my check engine light had came on. I was then greeted by a service associate who adamantly explained that I could not use the “free car wash and tire rotation” coupons that I reveived in the mail from Toyota1 of Oakland because for one apparently Toyota “just sends them out with their name on it & they haven’t provided the car washing service for 2 years, and it would take hours for it to get done because they didn’t have a specific person to do it”. I didn’t feel like arguing so I left it alone even though that made absolutely no sense to me. I made me appointment for 9:30am and came in even earlier to drop it off, I then called around 12:30 to see if there was any update on the status of my car. I was told it hadn’t even been looked at yet and that he didn’t have any idea as to when it would be or how long it would take. A few more hours went by and it was about 3pm with still no word on the status of my car. No progress was made until my mother finally called to speak with someone because at the time he was unavailable, and she was confused as to why it was taking so long. I didn’t receive any word about my car until about 30 minutes after my mom spoke to a service manager, just to find out the issue the whole time was essentially a loose gas cover. When I came to pick my car up, I’m not sure who I spoke to but I wanted clarification on the car wash policy and he explained to me the same thing the other gentlemen did about how they no longer offer it anymore, but once he saw my coupon and that it was from their establishment he very kindly honored it. More

Jacky Luo was fast and detailed I got a flat the day before. Texted him at 630am. Got a response at 730am. Made an appointment for 830am. Finished at 930am. I called it efficiency an I got a flat the day before. Texted him at 630am. Got a response at 730am. Made an appointment for 830am. Finished at 930am. I called it efficiency and responsiveness. And he helped me check out a number of things like inflating the spare and filling up water for windshield, detailed and going above and beyond. Excellent service. More

Great Service Thank you very much for great service!! I will come back for future services. Thank you for making it stress free. Keep up the good work! Thank you very much for great service!! I will come back for future services. Thank you for making it stress free. Keep up the good work! More

What it means to have great service for my vehicle. I would like to take the time to thank the Toyota service representative Jacky Luo for the excellent service on my Prius. Jacky was very informative a I would like to take the time to thank the Toyota service representative Jacky Luo for the excellent service on my Prius. Jacky was very informative and professional about the service on my vehicle. More

Complete satisfaction Great customer service. I was able to get an appointments very quickly. Representative tried to explain all the work that needed to be done. I would Great customer service. I was able to get an appointments very quickly. Representative tried to explain all the work that needed to be done. I would definitely go back for the next service date. More

Was a nice experience, dealer was very respectful. The wait was a little hectic, but overall the experience was perfect. Dealer continued to be respectful and checked up on myself and my family through The wait was a little hectic, but overall the experience was perfect. Dealer continued to be respectful and checked up on myself and my family throughout the whole experience. More