Old Orchard Nissan

Buying a car as a single woman is often a frustrating, condescending experience. Not here. Not with Joel. I came in looking for something reliable, stylish, and a bit more grown-up than my old Corolla. condescending experience. Not here. Not with Joel. I came in looking for something reliable, stylish, and a bit more grown-up than my old Corolla. Joel welcomed me like an old friend. He asked about my job, commute, weekend activities—he listened. I told him I was eyeing the Honda Accord EX-L I saw on their site and he was already prepared with the key and info sheet. What stood out? He focused on ME. Not just the specs. He showed me how the heated seats work, how the lane-assist makes highway driving easier, how the leather doesn’t get scorching hot in summer. It was the little details. And when we sat down for financing, he made sure I understood every step. No pressure. No fake deadlines. No 'you gotta sign today or it’s gone' nonsense. This wasn’t just a car purchase. It was a full-on experience of being treated with respect and care. Joel is the reason I’ll be back for my next vehicle. More

I wasn’t even planning on buying a car this year, to be honest. My old Honda still ran (barely), but after one too many mornings of praying it would start, I gave in. I saw Old Orchard Nissan had a few use honest. My old Honda still ran (barely), but after one too many mornings of praying it would start, I gave in. I saw Old Orchard Nissan had a few used SUVs in stock and made an appointment with Joel Hernandez based on all these 5-star reviews. And let me just say—every single one of them is legit. Joel isn’t a car salesman. He’s a problem solver who happens to work at a dealership. He took the time to understand what I could afford and why I needed something newer and more reliable. He didn’t judge my credit history, he didn’t flinch when I told him my max budget. He showed me a 2022 Chevy Equinox LT in great condition—clean CarFax, still under factory warranty, and perfect for what I needed. The features were solid: Apple CarPlay, backup cam, good MPG, and all-wheel drive. But what stood out was Joel’s patience. I asked a ton of questions. I needed time to think. I even called my brother halfway through to double-check financing terms. Joel gave me space and never pressured me. He broke down the entire financing process, walked me through all the numbers line by line, and even explained how to refinance down the road if I wanted to. I left that dealership with a beautiful Equinox and a huge smile. Not because I got a car—but because I worked with someone who genuinely cared that I made the right decision. Joel is a gem. More

I was nervous buying used luxury, but Joel made me feel confident every step of the way. The 2020 BMW X3 xDrive30i he showed me had low miles, a pristine interior, and full service records. And the price? confident every step of the way. The 2020 BMW X3 xDrive30i he showed me had low miles, a pristine interior, and full service records. And the price? Couldn’t beat it anywhere else nearby. We went for a test drive and the car felt tight, precise, smooth. Joel explained all the driving modes, the AWD benefits, and even showed me how to use the iDrive system properly. He never pushed, never gave me that “salesman pitch.” Instead, it felt like I was shopping with a really knowledgeable cousin. Two months in, and I still text Joel questions — he always answers. That kind of post-sale support is rare. More

As a dad of four and a weekend warrior, I needed a ride that could handle both soccer practice and a fishing trip. Joel pointed me straight to a 2021 Ford Explorer ST, and man, that thing had muscle and co that could handle both soccer practice and a fishing trip. Joel pointed me straight to a 2021 Ford Explorer ST, and man, that thing had muscle and comfort rolled into one. He walked me through the towing capacity, the third-row space, and even helped me figure out how to fold the seats one-handed. Joel didn’t waste my time. He got to the point, answered every question, and gave me a deal I couldn’t walk away from. Two months in, and I’m still finding new features to love. More

I work construction and need a truck that’s tough, reliable, and not just for show. Joel had a 2018 Ford F-150 Lariat that looked too clean to be real. But it was. One-owner, low miles, full CarFax, b reliable, and not just for show. Joel had a 2018 Ford F-150 Lariat that looked too clean to be real. But it was. One-owner, low miles, full CarFax, bedliner already installed. He walked the truck with me like we were both inspecting it for a job site. Checked every inch. Told me what had been replaced, what hadn’t. I appreciated the honesty. Financing wasn’t a hassle, and Joel even made sure the tires were inflated properly and the oil was fresh before I left. He cares, man. That’s what makes the difference. More

Shoutout to Joel for making this the least stressful car buying experience of my life. I came in low-key dreading it, but I left smiling. Found a 2020 Hyundai Elantra SEL online and stopped by to check it o buying experience of my life. I came in low-key dreading it, but I left smiling. Found a 2020 Hyundai Elantra SEL online and stopped by to check it out. Joel wasn’t pushy at all. He asked about my driving habits, budget, commute to work, and narrowed it down to this Elantra. Super clean, low mileage, great condition. He even went to the service bay and pulled up the full inspection records. Financing was a breeze and the whole process took less than 2 hours. Joel made me feel like I mattered—not just my credit score. 10/10. More

I never thought I’d say this, but I actually enjoyed buying a car this time. I’m a single mom of two, I work full time, and car shopping has always felt like walking into a trap. You know the feeling — buying a car this time. I’m a single mom of two, I work full time, and car shopping has always felt like walking into a trap. You know the feeling — the moment you step onto the lot, they start circling. But Joel at Old Orchard Nissan? Completely flipped the script. I came in looking for something safe, reliable, with good mileage, and enough room for backpacks, soccer gear, and the occasional Costco haul. Joel listened. Really listened. Showed me a 2021 Honda CR-V EX-L that had just come in. Pearl white, leather seats, Apple CarPlay, tons of cargo space. It checked every box. The car was spotless. Like new. Joel told me it had one previous owner and gave me the full CarFax without me even asking. He walked me through every feature like a friend showing off their new car. We even folded the back seats down together just to make sure my double stroller would fit. (It did, with room to spare.) We did a test drive, and the car felt like a dream. Smooth, quiet, responsive. I turned to Joel mid-drive and said, “I think I’m falling in love.” He laughed and said, “That’s what we want to hear.” Joel didn’t pressure me. He gave me a printed quote, told me to take my time, and even followed up the next day with a friendly text, no salesy pitch. Just, “Hey Maria, let me know if you have any questions.” Three days later, I bought it. Financing was simple, and he even got the kids some snacks while we signed paperwork. That’s the kind of touch you don’t forget. Now? Every time I slide into my CR-V, I smile. It feels like a win. Joel made me feel like more than just a sale — he made me feel respected. More

Joel deserves ALL the flowers. My husband and I were looking for a bigger SUV now that baby #3 is here (surprise!). We saw a listing for a 2023 Ford Explorer XLT online and showed My husband and I were looking for a bigger SUV now that baby #3 is here (surprise!). We saw a listing for a 2023 Ford Explorer XLT online and showed up at Old Orchard Nissan the next day. Joel greeted us with a smile and immediately asked what we needed, not what he wanted to sell. He gave us a full tour of the Explorer, pointed out child safety features, USB ports for tablets, third-row space, and how the AWD would hold up during Chicago winters. The man even had snacks for our toddlers while we filled out financing! I mean come on. We left with the Explorer that same afternoon. Joel followed up two days later just to make sure we were happy. Customer service like that? Rare these days. More

"If you're a first-time buyer, go see Joel Hernandez. No pressure, no shady upsells. I told him I was tight on budget, needed something reliable for work and Uber on the side. He brought out a 2021 Honda No pressure, no shady upsells. I told him I was tight on budget, needed something reliable for work and Uber on the side. He brought out a 2021 Honda Civic Sport and walked me through every detail like a big brother. He explained the real costs—monthly payment, insurance ballpark, MPG, even maintenance costs. Then he said: 'You’re not just buying a car—you’re buying peace of mind.' That stuck with me. I bought that Civic on a rainy Tuesday and Joel even walked me to my car with an umbrella. Respect." More