Ogden Lincoln

Let me first say that this positive review is only for the experience of dealing with Karl Regalado. I basically had 2 separate experiences at this dealership. On my first, I dealt with salesman Dan Hoc the experience of dealing with Karl Regalado. I basically had 2 separate experiences at this dealership. On my first, I dealt with salesman Dan Hochhauser, who seemed to be friendly enough and not pushy. I stopped by to look at a 2007 Mustang, but after test driving, I didn't like the ride quality. When I brought the Mustang back to the lot, I parked it next to a 2008 Mercury Milan. I test drove the Milan and was hooked by the smooth ride and the comfortable interior. I decided this was the car I wanted. When it came down to talk dollars, I was upfront about my shaky credit history. Dan got the finance manager involved (can't remember his name) and he was pushy, rude, & demeaning. After 2 hours of supposedly trying to get financing, I was told 'it's really hard to get banks to respond after 4 PM on Saturday'...never mind that we didn't start negotiating until after 4 PM, so they could've told me this upfront. I was told that Clint in financing would call me on Monday after doing some hunting for financing. On Monday, Clint did not call...I had to call. Oh, and it was also Columbus Day...banks aren't open. I was given the same story by Clint on Monday: 'we tried but couldnt come up with any financing...sorry.' Fast forward to a week or so later when I received an email from internet sales manager Karl Regalado. I explained what had happened, that I felt like I was treated like a piece of crap. Karl took it upon himself to personally take on my file and do the best he could to secure financing for me. He was upfront in not promising anything, but assured he would do all he could. After a week of hard work, Karl was able to get financing for me at a better than expected rate! He really went above & beyond the call of duty to get me in the car of my choice. Not to mention that he was genuinely happy for me (and my fiancee) to get the Milan. When I finally met up with Karl to sign the paperwork, I found a dedicated and honest car salesman, a hard worker, and most importantly a great guy. Me and my fiancee wound up talking to him for an hour or so about anything and everything. Car salesman get a bad rap in a lot of cases and deservedly so. Not often can you say you'd sit down and have a beer with one, but I got lucky and came across one, Karl Regalado. If you go to Ogden Lincoln Mercury, make sure you deal with Karl. Negative stars for my experience with everyone else there, but if I could give more than 5 for dealing with Karl, I would. More

Wonderful service and sales, beautiful showroom. The dealership has been doing business for over fifty years and it shows. Nice little coffee bar and a great service department. This is a family busines dealership has been doing business for over fifty years and it shows. Nice little coffee bar and a great service department. This is a family business with friendly and professional staff, you won't be disappointed. More

Brought in a Mercury Tracer for front on-car brake rotor resurfacing and wheel alignment. Dealer claimed alignment cost would be twice quote due to rust. The age of the car was no surprise when order was w resurfacing and wheel alignment. Dealer claimed alignment cost would be twice quote due to rust. The age of the car was no surprise when order was written up. In addition, the alignment was done incorrectly, so car was brought to a nearby tire shop that did the job right for $40. The brake rotor resurfacing was done correctly, however, the total cost for both jobs was $500. I wrote to the dealership relate this experience, and never recieved an explanation or reply. I will never return there for any reason. More