Ogden Lincoln

I am a collector and owner of several automobiles. I was the lead in the purchase of a 1991 Jaguar V-12 XJS Convertible for my friend. In this car business you can deal with all types of characters. I'm s the lead in the purchase of a 1991 Jaguar V-12 XJS Convertible for my friend. In this car business you can deal with all types of characters. I'm sure you know what I'm talking about. It was a pleasure to deal with Jerry. He was forthcoming in every way and that is unfortunately very rare in this business. Jerry made the process easy while answering and handling any concerns I had. We stayed in communication throughout the process and Jerry took care of everything he said he would. He is truly a man of integrity! Jerry, continue to use your "Gift". Thanks, Fred Mobley More

Several people in our building have purchased cars from this dealer, so we went there to look and ended up buying one. No pressure to close the deal. this dealer, so we went there to look and ended up buying one. No pressure to close the deal. More

Our recent used car purchase at Ogden Lincoln was quite literally the very best car buying experience we've had. Our fully-paid-for family vehicle was totaled in an accident and not wanting a new car paym literally the very best car buying experience we've had. Our fully-paid-for family vehicle was totaled in an accident and not wanting a new car payment, we opted to purchase a replacement using only the insurance reimbursement funds. We met Jerry Mangan at Ogden Lincoln and found what we thought was truly the best deal in town. Jerry was more than pleasant while working with us through our unique purchasing circumstances. Knowing our budget and the price we had agreed to pay (we had a cashier’s check in hand), Jerry unselfishly suggested we take a look at another vehicle that had just come in, which was priced slightly lower than what we were expecting to pay. Thanks to Jerry's amazing customer focus, we actually purchased the lower priced vehicle which has worked out as well or better for our needs AND we put a few $$ in the bank! Our experience at Ogden Lincoln was fantastic for more than just the $$ saved. We were treated very well at every step of the process! Thanks Jerry - we'll see you again, for sure!! More

On March 14, 2012 I (Scott Payton) was contacted by Jake Lambert of Ogden Lincoln concerning a 2010 Ford Taurus SHO that I had shown interest in. This would be an out of state purchase, so getting as ma Lambert of Ogden Lincoln concerning a 2010 Ford Taurus SHO that I had shown interest in. This would be an out of state purchase, so getting as many details and pictures of the vehicle was essential. Jake complied with all requests and was available via phone/email at any given time. Jake and I talked via phone and email throughout a course of about two weeks concerning the purchase of the SHO. From the very beginning, I asked Jake to be totally honest about the condition of the vehicle. I didn't want to make the trip nor have it delivered under false pretenses. I stressed the "condition" of the car in several of those conversations including the day it shipped and he said it was in perfect condition..."I just got out of it and it runs, drives and looks great. No issues." As a used car I expected rock chips, small imperfections here and there. My concern was any substantial damage. The day the car is delivered to me (March 29,2012), the first thing I notice is the wheels had been swapped out to 19" and not the 20" it was advertised with. I immediately, before touching the car called Jake, and expressed my dissappointment. While on the phone with Jake, I found a dent in the roof and substantial damage to the rear bumper cover. He acted completely and totally surprised by the damage I was describing. He said, "damn carriers! It wasn't that way when it left here. There's no way, I wouldn't have noticed something like that." Yet somehow, he didn't notice that the wheels he had swapped out didn't match the ones that came off of it? Needless to say at this point, I'm concerned about what is going to transpire. The driver hands me the damage sheet and the rear bumper cover was noted. The roof damage was not. I signed it feeling as if I had no choice at that point. The car was mine and what was I to do other than hope that Jake and Ogden make this right, which Jake assured me that it would be taken care of. Jake had to talk to Brian (General Manager) and he'd get back asap. We corresponded over the next couple days and came to an agreement on the wheels. Ogden would reimburse me half the cost (775.00) of the optional 20" factory wheels that the car was advertised with. I was also told at this time that the body work would be fixed and that arrangements would be made at a local Ford dealer to do those repairs. I was asked to get an estimate from Bill Collins Ford in Louisville, Ky and fax it to Ogden, so the repairs can be arranged. On 4/3/2012 the car was taken to Bill Collins and the estimated repairs were faxed to Jake Lambert the same day. On 4/9/2012 I recieved an email from Jake informing me that the check for the wheel settlement had been sent. Also on the same date 4/9/2012 Jake sent me an email stating that Brian (Sales manager) said that the Bill Collins estimate was too high. I was asked at this point to take the car to Conns Body Shop to get another estimate. On 4/10/2012 I took the car to Conns Body Shop as requested. Additionally on the same date I took the car to Britt's Auto Collision and Lambrights Body Shop. These additional three estimates were faxed to Jake @ Ogden the same day 4/10/2012. As of today 4/18/2012, my wife and I both have made several attempts to conact either Jake and or Brian to resolve the body damage issue. Phone messages, calls to the dealership, texts and emails have been ignored. It is now currently May 21, 2012. After a Facebook post on Ogden's page, I was contacted to get yet another estimate from a chosen body shop (Highland Automotive). Still nothing. We have been blocked from their Facebook page and our calls, email, and texts are being ignored once again. More

What can I say about Jerry.....Well he came in on his day off to help close my deal this is the second truck that I have bought from this dealership. Beat Jerry up alot on price for the 2010 Ford F-250 and o off to help close my deal this is the second truck that I have bought from this dealership. Beat Jerry up alot on price for the 2010 Ford F-250 and other things. He never said no to me and made me feel like my sale was the most important. I feel that Jerry is a real assest to the company and it was a pleasure working with Odgen Auto group. Thank You again. Kenny Nigro More

I was searching for a summer toy car on craigslist when I came across one of the ads that Jake (my salesman) had placed for a Mustang convertible. I called the number and had a nice conversation with Jake ab came across one of the ads that Jake (my salesman) had placed for a Mustang convertible. I called the number and had a nice conversation with Jake about the car. He gave me all the information he could and even emailed me a copy of the CarFax so that I could see all the history on it. I set up an appointment to come in and Jake had the Mustang pulled up to the side of the building waiting for me to take a test drive. Jake was very knowledgeable about the car and extremely friendly. He might be a bit on the young side, but he did his job very well. After the test drive, we talked about the numbers and he was able to get me a great price on my toy! The business manager, Karl, was fast and very personable. He hooked me up with a 3 year warranty at an amazing deal! I'll be sure to come back and see these guys for my next car! More

My buying experience at Ogden Lincoln was beyond exceptional. Jerry was kind and informative but even more importantly responsive to my calls and emails. He prefessionalism has secured my current a exceptional. Jerry was kind and informative but even more importantly responsive to my calls and emails. He prefessionalism has secured my current and future business. Thanks MM More

My sales representative and finance manager were/are very accommodating! They found the exact vehicle that I wanted at a reasonable price. We Would refer them in future. Beth and Frank Gazzolo accommodating! They found the exact vehicle that I wanted at a reasonable price. We Would refer them in future. Beth and Frank Gazzolo More

Jerry was very forth coming as far as pricing goes, he made it simple. He was a pleasure to work with.I would send my familt members to him, also the finanse dept I think his name was Carl was a pleasure made it simple. He was a pleasure to work with.I would send my familt members to him, also the finanse dept I think his name was Carl was a pleasure and fast with paperwork. More

Let me first say that this positive review is only for the experience of dealing with Karl Regalado. I basically had 2 separate experiences at this dealership. On my first, I dealt with salesman Dan Hoc the experience of dealing with Karl Regalado. I basically had 2 separate experiences at this dealership. On my first, I dealt with salesman Dan Hochhauser, who seemed to be friendly enough and not pushy. I stopped by to look at a 2007 Mustang, but after test driving, I didn't like the ride quality. When I brought the Mustang back to the lot, I parked it next to a 2008 Mercury Milan. I test drove the Milan and was hooked by the smooth ride and the comfortable interior. I decided this was the car I wanted. When it came down to talk dollars, I was upfront about my shaky credit history. Dan got the finance manager involved (can't remember his name) and he was pushy, rude, & demeaning. After 2 hours of supposedly trying to get financing, I was told 'it's really hard to get banks to respond after 4 PM on Saturday'...never mind that we didn't start negotiating until after 4 PM, so they could've told me this upfront. I was told that Clint in financing would call me on Monday after doing some hunting for financing. On Monday, Clint did not call...I had to call. Oh, and it was also Columbus Day...banks aren't open. I was given the same story by Clint on Monday: 'we tried but couldnt come up with any financing...sorry.' Fast forward to a week or so later when I received an email from internet sales manager Karl Regalado. I explained what had happened, that I felt like I was treated like a piece of crap. Karl took it upon himself to personally take on my file and do the best he could to secure financing for me. He was upfront in not promising anything, but assured he would do all he could. After a week of hard work, Karl was able to get financing for me at a better than expected rate! He really went above & beyond the call of duty to get me in the car of my choice. Not to mention that he was genuinely happy for me (and my fiancee) to get the Milan. When I finally met up with Karl to sign the paperwork, I found a dedicated and honest car salesman, a hard worker, and most importantly a great guy. Me and my fiancee wound up talking to him for an hour or so about anything and everything. Car salesman get a bad rap in a lot of cases and deservedly so. Not often can you say you'd sit down and have a beer with one, but I got lucky and came across one, Karl Regalado. If you go to Ogden Lincoln Mercury, make sure you deal with Karl. Negative stars for my experience with everyone else there, but if I could give more than 5 for dealing with Karl, I would. More