Ogden Lincoln

The worst car dealer I have ever dealt with this is the worst dealer I have ever dealt with. They don't know how to spell customer service. Never buy a car from them. They could care less about this is the worst dealer I have ever dealt with. They don't know how to spell customer service. Never buy a car from them. They could care less about the customer after the sale. I would love to talk to the owner but he will not call me.. More

Screwed me and other owners out of free oil change Service manager must be an idiot. Would have bought more cars from them but refused me my two free oil changes. Horrible waiting room. Going to anothe Service manager must be an idiot. Would have bought more cars from them but refused me my two free oil changes. Horrible waiting room. Going to another dealership More

Made a bad experience, be easy to maneuver. I bought my first Lincoln at this dealership. Not only was I impressed with Ford motors not asking for a bail out when the economy went flat, but was I bought my first Lincoln at this dealership. Not only was I impressed with Ford motors not asking for a bail out when the economy went flat, but was treated so very well. My car, although 10 years old was a perfect care without a single problem so when it was totaled, I was devistated. I was frustrated trying to find anything without mileage of over 100000 miles. I also wasn't able to get a car for what I lost, even the rental car was awful. I saw a Lincoln that seemed perfect at my dealership, it ticked every box, but was a bit concerned that the mileage was a bit higher than I wanted. The car fax was perfect, always Lincoln maintained and then, I found the owner of the car was previously owned by one of the sales staff. He was so kind in answering all my questions and let me know it just had brakes and tires which were my biggest concern. My car is beautiful, has many upgrades and drive beautify. My new MKZ surely makes up for my parked totaled car! Much thanks to Ted, Carlo and Josh. Actually the staff both dealership and mechanics are wonderful and extremely helpful! You will be pleasantly surprised at the value of their used cars and the beauty and reliability of their new cars! More

Glad we made the trip! Jeremy was fantastic to work with. I feel he was honest, looked out for his customers and got us a good deal. Employees were friendly. Jeremy was fantastic to work with. I feel he was honest, looked out for his customers and got us a good deal. Employees were friendly. More

Highly recommend I would highly recommend this dealership to anyone looking to purchase a Lincoln. The staff was very friendly and well informed about all of the cars I would highly recommend this dealership to anyone looking to purchase a Lincoln. The staff was very friendly and well informed about all of the cars on the lot. More

Great Deal, great customer service! Greg was fantastic. He has us test drive 3 models of Continentals before we found the one that fit our needs. They also had several colors to chose Greg was fantastic. He has us test drive 3 models of Continentals before we found the one that fit our needs. They also had several colors to chose from, More

Poor salesmanship While waiting for service I talked to a salesman about buying a new/ used Lincoln. Gave mike all the info and I never heard back from him,that was o While waiting for service I talked to a salesman about buying a new/ used Lincoln. Gave mike all the info and I never heard back from him,that was one month ago It would be interesting if any manger contacts me j Goles More

Unethical used vehicle sales tactics This outdated showroom/office had hit or miss service and a very questionable and what I consider to be an unethical marketing practice for used veh This outdated showroom/office had hit or miss service and a very questionable and what I consider to be an unethical marketing practice for used vehicles. When I visited to check out a vehicle advertised as "Perfect", I found several significant issues with the exterior condition of the vehicle including a hole on the exterior of the vehicle, which the salesperson and the sales manager said they knew nothing about. When I started talking about the price of the vehicle, the Finance Manager claimed that the price already reflects the condition of the vehicle, so they are not really willing to negotiate very much. There are several issues with this: 1. They seem to be marketing less than perfect cars that need work as flawless vehicles, which is false advertising, perhaps just to generate foot traffic and maybe sell it to someone who hopefully doesn't notice the defects. 2. They are claiming not to know anything about the defects and downplay the significant defects as minor issues during negotiations, which indicates that someone is lying about not knowing about the defects. It seems I am not the only one who had a negative experience regarding a used vehicle transaction here. I will be posting pics of the actual ad and the pics of the actual damage that was on the vehicle soon so everyone can see for themselves. I will also be filing complaints with the pictures and their actual advertising as well. More

No Inventory 9/7/16 For months I have been hearing commercials on WBBM Chicago featuring Pat Fitzgerald, Head Football Coach at Northwestern University, saying Ogd 9/7/16 For months I have been hearing commercials on WBBM Chicago featuring Pat Fitzgerald, Head Football Coach at Northwestern University, saying Ogden Lincoln of Westmont has a new Lincoln Continental for customers to see. After looking at the website and seeing there were about 30 that were "Dealer Ordered". I took that to mean they were in 'In Stock' and not cars that were pre-ordered by buyers. Shame on me for not doing more research. "Dealer Ordered" DOES NOT mean 'In Stock'. When we, my husband and me, got there with our car we hope to trade cleaned out and both sets of keys in hopes we might actually be driving home in a new car, we asked to see a new Continental. The first person we said that to said, "We would too.." They hoped to have one on-site by the end of the month. I questioned if I remembered the Fitzgerald commercial correctly. SHAME ON OGDEN LINCOLN OF WESTMONT. I heard the Fitzgerald commercial again today and it claimed the dealership has an actual car for customers to evaluate! Suffice it to say, I may still buy a Lincoln Continental but you can be sure I won't be buying it there! Several sales people looked at each other and said things like, "Do we have an ad runnnig?" I left there completely disillusioned and re-opened to door to purchasing a Benz. Too bad...I have been anticipating buying a new Continental for probably a year. I have owned two in the past and loved both. More

Amazing Finance Experience The finance manger, Dan Salmon, said he would get a lower rate than my credit union and save me a lot of money. He not only did that but provided a wa The finance manger, Dan Salmon, said he would get a lower rate than my credit union and save me a lot of money. He not only did that but provided a warranty that was better and cheaper than my credit union . I think other opinions maybe credit related or a behavioral issue. Some people don't get a long with others when they won't agree with them. This is a solid dealership with a great staff. More