Ogden Lincoln

Poor salesmanship While waiting for service I talked to a salesman about buying a new/ used Lincoln. Gave mike all the info and I never heard back from him,that was o While waiting for service I talked to a salesman about buying a new/ used Lincoln. Gave mike all the info and I never heard back from him,that was one month ago It would be interesting if any manger contacts me j Goles More

Unethical used vehicle sales tactics This outdated showroom/office had hit or miss service and a very questionable and what I consider to be an unethical marketing practice for used veh This outdated showroom/office had hit or miss service and a very questionable and what I consider to be an unethical marketing practice for used vehicles. When I visited to check out a vehicle advertised as "Perfect", I found several significant issues with the exterior condition of the vehicle including a hole on the exterior of the vehicle, which the salesperson and the sales manager said they knew nothing about. When I started talking about the price of the vehicle, the Finance Manager claimed that the price already reflects the condition of the vehicle, so they are not really willing to negotiate very much. There are several issues with this: 1. They seem to be marketing less than perfect cars that need work as flawless vehicles, which is false advertising, perhaps just to generate foot traffic and maybe sell it to someone who hopefully doesn't notice the defects. 2. They are claiming not to know anything about the defects and downplay the significant defects as minor issues during negotiations, which indicates that someone is lying about not knowing about the defects. It seems I am not the only one who had a negative experience regarding a used vehicle transaction here. I will be posting pics of the actual ad and the pics of the actual damage that was on the vehicle soon so everyone can see for themselves. I will also be filing complaints with the pictures and their actual advertising as well. More

No Inventory 9/7/16 For months I have been hearing commercials on WBBM Chicago featuring Pat Fitzgerald, Head Football Coach at Northwestern University, saying Ogd 9/7/16 For months I have been hearing commercials on WBBM Chicago featuring Pat Fitzgerald, Head Football Coach at Northwestern University, saying Ogden Lincoln of Westmont has a new Lincoln Continental for customers to see. After looking at the website and seeing there were about 30 that were "Dealer Ordered". I took that to mean they were in 'In Stock' and not cars that were pre-ordered by buyers. Shame on me for not doing more research. "Dealer Ordered" DOES NOT mean 'In Stock'. When we, my husband and me, got there with our car we hope to trade cleaned out and both sets of keys in hopes we might actually be driving home in a new car, we asked to see a new Continental. The first person we said that to said, "We would too.." They hoped to have one on-site by the end of the month. I questioned if I remembered the Fitzgerald commercial correctly. SHAME ON OGDEN LINCOLN OF WESTMONT. I heard the Fitzgerald commercial again today and it claimed the dealership has an actual car for customers to evaluate! Suffice it to say, I may still buy a Lincoln Continental but you can be sure I won't be buying it there! Several sales people looked at each other and said things like, "Do we have an ad runnnig?" I left there completely disillusioned and re-opened to door to purchasing a Benz. Too bad...I have been anticipating buying a new Continental for probably a year. I have owned two in the past and loved both. More

Amazing Finance Experience The finance manger, Dan Salmon, said he would get a lower rate than my credit union and save me a lot of money. He not only did that but provided a wa The finance manger, Dan Salmon, said he would get a lower rate than my credit union and save me a lot of money. He not only did that but provided a warranty that was better and cheaper than my credit union . I think other opinions maybe credit related or a behavioral issue. Some people don't get a long with others when they won't agree with them. This is a solid dealership with a great staff. More

Terrible Customer Service TERRIBLE CUSTOMER SERVICE!!!! Bought used Cadillac CTS,salesman was nice but not knowledgable about the car. No demo or explanation of features he co TERRIBLE CUSTOMER SERVICE!!!! Bought used Cadillac CTS,salesman was nice but not knowledgable about the car. No demo or explanation of features he couldn't tell me if it was front or rear whee drive! Day after purchase I turned on the AC for first time, it made a VERY/horrible loud rattle noise. I brought it in and they told me it was a $58 part but would require about $1000 in labor. Sales manager said he could have it fixed for $800 (my personal mechanic laughed at how much they wanted to charge even with their "discount"). It should have been repaired before selling a car, or if I was given proper demo by salesman at time of purchase the problem would have been identified and they could have adjusted purchase price. Even Carmax will do a walk through and check all major systems at time of sale. His answer was to just not use it to avoid noise! DON'T USE IT ? HORRIBLE CUSTOMER service!! Walked away with the problem unfixed. Sales manager was unconcerned that I was unhappy and dissatisfied. Offered no consultation to make up for selling a vehicle with majorly distracting noise and malfunction in the heating/AC system. It seems to me they were aware of the problem before selling the car and didn't care if I was dissatisfied because I wasn't dropping 70K on a Navigator. DO NOT BUY A CAR FROM THEM ! I will do my best to warn everyone I can about this dealership... More

Take advantage & LIE to customers This is the worst dealership i have ever dealt with. They promise you things and then don't do what they say they are going to do. I cancelled my ext This is the worst dealership i have ever dealt with. They promise you things and then don't do what they say they are going to do. I cancelled my extended service contract 3 days after thinking it over in writing as per the contract. They said they would cancel it off my loan. But six weeks later it was still on my loan. They said they sent a check a month ago but according to them it was not cashed. I called the loan company who told me if they sent a check to cover the cost it would have been applied by the third day at most. I had to call the ford warranty office who said the dealer DID NOT cancel the policy! They in turn called the dealer and told them to DO IT. it took a couple of days for them to follow my request but it finally got done 6 weeks after i wrote the cancellation notice. Then they were mad at me for calling ford, they refused to give me the second key for my car that we agreed upon when purchasing the vehicle. Now they COMPLETELY DENY they agreed to give a a second key!! The finance manager Dan Salmon is as dishonest as they come and a big LIAR. The salesman Bob Pennington is also nothing but a dishonest salesman. Do your self a favor and save a lot of AGGRAVATION and AVOID this dealership. More

Worse customer service experience Signed and agreed on purchasing 2012 Lexus RX350 and deposited $1500 (credit card) with $25,000 balance. Went back to the dealership with remaining am Signed and agreed on purchasing 2012 Lexus RX350 and deposited $1500 (credit card) with $25,000 balance. Went back to the dealership with remaining amount and they increased the price of the vehicle by additional charges not mentioned/explained during initial agreement. However we still decided to pay the additional amount even though it was not on the contract but seller refused to sell the car and was very rude/dis-respectful and did not wanted to continue the transaction. we asked multiple times to complete the transaction with additional charges but he would not cooperate and forcefully refunded the $1500 back to the credit card.This was the worst customer service experience we have ever experienced and would not recommend anyone doing any business with them. More

Excellent Salesperson My husband and I have been buying new cars for over 41 years and Jerry was the best salesperson that we have encountered. I have always dreaded buying My husband and I have been buying new cars for over 41 years and Jerry was the best salesperson that we have encountered. I have always dreaded buying a new car because of the high pressure. That was not the case with Jerry. I will recommend him to family and friends. More

Outstanding Service and Fair Pricing!!! I had a great experience with purchasing a used reliable vehicle from this dealership. All I can say is Mike Iozzo is a great salesman. He is honest, I had a great experience with purchasing a used reliable vehicle from this dealership. All I can say is Mike Iozzo is a great salesman. He is honest, no gimmicks, and no hassles. I would definitely recommend them and will most definitely return again. Maria P. Chicago More

Mike Iozzo is the best! We have purchased many cars from Mike over the years and he has been the best at helping us find the right deal. He recently traveled with us to Joe R We have purchased many cars from Mike over the years and he has been the best at helping us find the right deal. He recently traveled with us to Joe Rizza in North Riverside and helped us find a brand new 2013 Ford C-Max. I was originally only looking at used. However the deal on the new car was a way better deal than any C-Max's they had on the lot! If Mike had not seen the car we probably would have never considered it being a used car family and all! It was a great experience at Ogden Lincoln was fantastic and they are always looking for the best deal for the customer and how the car will be most valuable to them! More