Ogden Lincoln
Westmont, IL
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Sub 4 star dealer for a reason. Poor service, poor responsiveness, and overall a poor dealership. At the end of my experience I felt worse for having to interact with these dishonest people. Find responsiveness, and overall a poor dealership. At the end of my experience I felt worse for having to interact with these dishonest people. Find someone else to buy from, you cant' trust these guys. They will jerk you around and then turn around and act like it's your fault. More
Yes the service was great. The waiting area was so comfortable and well lit. They have beverage offerings to wet your whistle. The bathroom was clean. comfortable and well lit. They have beverage offerings to wet your whistle. The bathroom was clean. More
Great dealer and Service Department. Competitive pricing, great selection, service with a smile. Love the Nautilus, great looking, very quiet, comfortable ride. Very well sized second row with ampl pricing, great selection, service with a smile. Love the Nautilus, great looking, very quiet, comfortable ride. Very well sized second row with ample cargo shade protected rear cargo area. More
Ogden Lincoln treats you like family and goes above and beyond for you. Highly recommend this dealership. The team goes out of their way to make sure your needs are completely satisfied. beyond for you. Highly recommend this dealership. The team goes out of their way to make sure your needs are completely satisfied. More
Mike and Jose , in the service department , know their business and operate at a very high level in technical capabilities and customer service. Professional skill and interpersonal relations are thei business and operate at a very high level in technical capabilities and customer service. Professional skill and interpersonal relations are their forte. C. D. (Chuck) Wright More
Each time I've brought my SUV in for service they have been sincerely nice and very accommodating. They are very responsive and willing to help make the service visit as easy as possible. Excellent servic been sincerely nice and very accommodating. They are very responsive and willing to help make the service visit as easy as possible. Excellent service department, Alex, in particular, has been extremely helpful. More
I went to purchase a new vehicle on Saturday at this run down dealership. I have purchased three cars from them in the past from the same sales person Mike who unfortunately has left. They literally kicked down dealership. I have purchased three cars from them in the past from the same sales person Mike who unfortunately has left. They literally kicked us out and would not sell us a car. I for the first time in my life have felt discrimination and racism to its fullest. I am warning anyone do not go here the general manager does not even try to help resolve issue. All they do is continue to call you with more insults and don’t even address the real problem. In this day and age I did not believe especially with whats going on racism and discrimination existed but at this dealership they literally just kick you out if you’re not to their standards. Even if you have a great job and perfect credit they still don’t care if you don’t meet their standards Buyer be ware!!!!! More
Engine FIRE caused by service warranty work. 2018 Navigator. Service engine light on, diagnosis made on 7/24, first improper repair caused coolant hose burst, Navigator towed back to Dealer. Then, Navigator. Service engine light on, diagnosis made on 7/24, first improper repair caused coolant hose burst, Navigator towed back to Dealer. Then, during Dealer road test, after second repair, the engine caught on fire. Over a month without my Navigator. Finally, over two weeks after the FIRE, a call from their insurance company indicating they determined the vehicle to be a total loss. I was stuck, did not get a new vehicle from Lincoln or the Dealer. For the same make, model, color and miles I would have to spend more money myself after the settlement amount. Truly disheartened and very bad experience. Customer service throughout this very unfortunate experience was terrible. Understand accidents happen but the follow up and customer service made this service experience a nightmare. More