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Ocean Mazda - Service Center

Miami, FL

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293 Reviews

293 Reviews of Ocean Mazda - Service Center

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May 23, 2024

The worst experience ever with my cx 90 and the service department in ocean Mazda More

by Rigelmendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Wehmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Milochka Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diaz Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Ocean Mazda responded

Hello, Rigelmendoza. Thanks for your review and for bringing this to our attention. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Bernie Chiong Bchiong@oceanautomotivegroup.com

September 29, 2023

He is an excellent seller, respectful, very professional and knows how to connect with the buyer. More

by Anaximenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Ocean Mazda responded

It was very kind of you to take a moment and highlight your experience with our sales team! We work hard to set the right expectations of professionalism, respect for our customers so it's nice to be acknowledged as you did. We're always here whenever you need us and enjoy your Mazda. Drive safe!!

August 08, 2022

This dealer is a con artist. My husband has been taking his car here consistently, and now his car is completely dead. An independent mechanic confirmed that much of the work the More

by ecoppolecchia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Nunez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022

Joey is the best! ! Thank you for your attentiveness and experience in your field. See you in West Kendall hopefully soon. More

by Cardemj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel J Llerena, Angel Pelaez, Joey Tejada
February 25, 2022

Brian Morales was an excellent service manager. The service advisor that I had was unavailable and he stepped right in to make sure my service visit ran smoothly. I took my Mazda 6 there for rout More

by neilcyou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2021

Alex has worked on my car for the past 17 years and is a great asset to the Ocean Mazda Service Department. He is extremely knowledgeable and and very trustworthy. I hope he continues to service my vehicle More

by tomr33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Pelaez
October 07, 2020

Outstanding service! Joey provided excellent customer service and was very accommodating, helpful and kind. The waiting area is very comfortable and the service was completed in timely manner. More

by Frances R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Tejada
Oct 07, 2020 -

Ocean Mazda responded

Hello Frances and thank you for taking the time to post this great review of your recent visit to our Service Department. We appreciate the "kudos" to Joey who "provided excellent customer service and was very accommodating, helpful and kind." We are serious about customer satisfaction and your feedback is very helpful in helping us stay on track. Looking forward to your next visit!

February 19, 2020

Andy is the best advisor. Will continue going there because of him. He takes care of your issue right away and has the car ready when promised. More

by cmendez0804
Recommend Dealer
Yes
Employees Worked With
Andrew Wehmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2020

Service was quick, the new video they send you of the inspection of your car is cool. Only issue was they didn't wash my car until I asked, which delayed me about 15 minutes but they did a good job of sc More

by RealtorEddie
Recommend Dealer
Yes
Employees Worked With
Andrew Wehmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2020

Everyone was very helpful and explained everything very well and tried to help me and answer all my questions I have no complains and the service was fast More

by SABREALPIZAR69
Recommend Dealer
Yes
Employees Worked With
Andrew Wehmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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