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Ocean Mazda

Doral, FL

Overview
Employees
Reviews
Vehicles
4.7
565 Reviews
COME DISCOVER THE OCEAN AUTOMOTIVE GROUP EXPERIENCE. Have CONFIDENCE: You are in good hands from the moment you arrive. We believe your car buying experience should be one-size-fits-YOU. We have COURAGE: We dare to be a different ownership experience. We are a family-owned business who is continuously changing the way you do business with your local dealer. We provide Flexibility and Transparency- start the process on-line, come in and drive home the car you want! You will have ownership of the process. It’s your car- it’s your experience. We want CONNECTION: We will ensure that your experience is unparalleled and unforgettable when you choose Ocean Automotive Group! Together, we can re-define the car buying experience. Ocean Automotive- Committed to Excellence.
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9675 NW 12th St

Doral, FL

33172

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Showing 565 reviews

May 23, 2024

The worst experience ever with my cx 90 and the service department in ocean Mazda More

by Rigelmendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Wehmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Milochka Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diaz Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Ocean Mazda responded

Hello, Rigelmendoza. Thanks for your review and for bringing this to our attention. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Bernie Chiong Bchiong@oceanautomotivegroup.com

March 26, 2024

Professionalism and warmth in the service. It is always a great experience to visit them. recommendable ask about Manny Patino More

by Xander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ocean Mazda responded

Good morning, Xander. Thanks for taking the time to acknowledge Manny and the service you received here at Ocean Mazda. We're grateful for your support online because it helps other people feel more at ease about coming to our dealership if they're searching for a new or used Mazda. Drive safe, and we're always here whenever you need us!!

March 17, 2024

This dealership sold us a vehicle with a rollover mileage issue and they never informed us about it. We find out while trying to trade our vehicle on their West Kendall store today. They sold me a CX-5 with More

by flores_64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Federico  Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Ocean Mazda responded

Hello, Francisco. Thanks for your review and for bringing this to our attention. We noticed that duplicates of this review were cut and pasted by another profile on different platforms. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Robert Lara General Sales Manager rlara@oceanautomotivegroup.com

March 10, 2024

Berni (service Manager) called me and fixed my car. Service and attention was amazing. Thank you More

by johana_morillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose ruenes
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Mar 10, 2024 -

Ocean Mazda responded

Hello, johanam. Thanks for your review and for bringing this to our attention. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Bernie Chiong Bchiong@oceanautomotivegroup.com

Mar 17, 2024 -

johana_morillo responded

Thanks Bernie for contacting me. Your attention was amazing and I am glad with his work and my car is perfect now. Thanks again!

Mar 17, 2024 -

Ocean Mazda responded

Good afternoon, Johanam. We're thrilled your issue was resolved by Bernie and your car is like perfect now. We appreciate your patience and we're always here whenever you need us. Drive safe!!

March 04, 2024

Excellent service, very professional. Manny Patino was great. Highly recommend him as a salesman. Enjoyable experience. More

by Jonnyangel08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Ocean Mazda responded

Good evening, and thank you for that wonderful feedback about your experience with Manny. We appreciate that you chose to come to our Mazda dealership and then took a moment of your time to support us with this fantastic feedback. We're fortunate to have customers like you and we're always here whenever you need us. Stay well and drive safe!!

February 27, 2024

I called for a car that I was interested in on the phone at 3:30. I was at the dealership at 4:30. I took the car for a test drive and I decided to purchase it. By 6:30 I was on my way home with a completed More

by Vlad
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Ocean Mazda responded

Hello, Vlad. We're glad to know that you had a seamless car-buying experience at Ocean Mazda because our team works hard to make sure our customers have a friendly experience when they visit our dealership. We're thrilled that Manny was able to assist you along the way and get back on the road home in time for dinner. We appreciate it when our customers take the time to support us online with their ⭐⭐⭐⭐⭐ rating and insightful feedback. We're always here whenever you need us, and drive safely!!

February 22, 2024

We had a great experience buying a Certified Pre-Owned vehicle at Ocean Mazda. Courtesy, patience and support from the staff, especially Manny, have been great. After a thorough test drive we had all our More

by Ni.saporito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Ocean Mazda responded

Good morning, Ni.saporito. We're thrilled you had a great experience buying a certified pre-owned vehicle at Ocean Mazda and thanks for choosing to shop at our dealership. We're glad to learn that Manny was courteous, patient and our team provided great customer service because we know that peace-of-mind is important when making an important decision like buying a car. Thanks for taking a moment of your time to support us online with your five-star rating and excellent feedback. We're always here whenever you need us. Enjoy your new vehicle and remember, drive safe!!

February 12, 2024

Excellent service and customer service. Would recommend to family and friends. Great buying experience. Easy process. More

by MIRTABRUANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Ocean Mazda responded

Thank you for that wonderful feedback and five-star rating. We're thrilled that you had such a great car-buying experience that you'd recommend our dealership to family and friends. We're fortunate to have customers like you who take a moment of their time to support us online so other people searching for a reliable Mazda dealership can learn more about us. We're always here whenever you need us. Drive safe!!

December 12, 2023

My husband and I bought a car at Ocean Mazda! Manny was with us throughout the whole process. He was very knowledgeable on Mazda products and the buying process. He was kind and helpful the whole More

by Marimh13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yanet, Juan, and the lady at the entrance who took our payment. 10/10 for everyone
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Dec 12, 2023 -

Ocean Mazda responded

Thank you for the kind words Marimh13! It's great to hear that your car purchasing experience was exceptional. We're thrilled that Manny, Yanet and Juan were able to make the process a positive one. It is our mission to ensure that all of our customers have an enjoyable experience when visiting us. We hope you and your husband enjoy driving in your new Mazda. If there is anything else we can do to ensure you get the most out of it please let us know. Thank you again for taking the time to share your feedback - it is truly appreciated. Drive safe!!

December 02, 2023

Very quick and easy process to buy a car. Did most of it over the phone and just came in to test the car and sign the paper work. Total time i would say was less than 2 hours from start to fi More

by BASSCOW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel F Patino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yanet Finance Manager
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Dec 02, 2023 -

Ocean Mazda responded

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were able to find the car you wanted, and excited that our process could make it easy, straightforward, and stress-free. We're really glad you had a great experience with Manny and Yanet. Your feedback helps inform us which customer service approaches work best and how we can continue to provide the best possible buying experience for our customers. It's wonderful getting to share stories like yours. Again, thank you for leaving your kind review - we look forward to assisting you with any other automotive needs in the future. Drive safe!!

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