Ocean Honda of Whittier

BUYERS BEWARE PLEASE DON’T GO TO OCEAN HONDA IN WHITTIER TO PURCHASE OR LEASE A VEHICLE. THERE THE WORST IN SOUTHERN CALIFORNIA CHECK BELOW OTHER REVIEWS ARE TERRIBLE!! ASK GM TO CALL ME APPROX TWO MONTHS TO PURCHASE OR LEASE A VEHICLE. THERE THE WORST IN SOUTHERN CALIFORNIA CHECK BELOW OTHER REVIEWS ARE TERRIBLE!! ASK GM TO CALL ME APPROX TWO MONTHS AGO NO CALL REGARDING POSSIBLE DOUBLE A OVER CHARGE OF 1345 DOLLARS. WINDOW STICKER REQUESTED 11/16/2020 PROMISES MADE THEY More

Let me tell you that this dealer has got some of the worst employees and customer service out there. I took a meeting with David who called me just to tell me he would call me back 15 minutes later to g worst employees and customer service out there. I took a meeting with David who called me just to tell me he would call me back 15 minutes later to get me pricing. He then had his assistant Val call me to interrogate me about other quotes that I've received. ...Why are you worrying so much about your competition? And why are you calling me back, where's David? She persists on trying to get me to come down to the dealership when I told her that I only want to come down to write a check and drive off with the vehicle, especially with the resurgence of the pandemic. Mid sentence Val cuts me off and puts me on hold while I was explaining to her that David was supposed to be calling me to give me pricing not to harass me about pricing from other dealerships. I get on the phone with David and one of the first things he says to me is "I tried calling you a few times you didn't answer". wait.. LOL. are you joking??? Where can I attach an image of my call logs because this all happened literally in the span of an hour and a half and no David.... you didn't call me and on top of that you had your assistant Val call me (btw she's really moody and I had to ask several times before she disclosed her name because she knew she gave a really poor customer service experience). We go back and forth but long story short he quotes me an out the door price of over 30 grand for a 2020 Honda Accord Sport 1.5cvt. LOL man these workers are clowns, if you're at all an educated buyer please save yourself the energy and take your business elsewhere. These guys will pull every trick in the book, shady, sleazy salesmen. On top of that I have a quote in writing from these guys for $24,600. Truly an incredible experience for all the wrong reasons. Good luck on hitting your quota David, and just good luck in life Val, because based on that experience you're going to need it. More

This is by far the worst car dealership ever! Ive purchased numerous of cars here due to them always being so nice but when it is time to turn in my lease soon I will definitely be going to another d purchased numerous of cars here due to them always being so nice but when it is time to turn in my lease soon I will definitely be going to another dealership and I will no longer refer anyone over to them anymore. I purchased my car last year in March so my car is less than 2 years old with only 24000 miles on it. I get into my car one morning and all my light in my car are going off I take it to the dealership and they tell me that my fuel injector needs to be cleaned out and its going to be over $300 to have it cleaned and they aren't even sure if that is the problem they would need to do that step first in order to further diagnose the problem. I then speak to the so called service manager name Gary and let me start off by saying I don't know how someone that talks like him even is a manager in the first place he was completely rude on the phone. "He has the nerve to tell me then come get your xxxx car!!" I went and picked up my car and they bring my car out to me and all of a sudden all my lights are off in car after they told me that I had put bad gas into my car. Let me just throw this out there as well I have another car same year same everything except that its a sport and mine is a EX-L and I put the same type of gas in that car and have never had any problems with it. They've lost a good customer along with everyone that came along with them. My mom was due to turn in her lease as well and I told her DO NOT go to this dealership at all they do not deserve our business! More

"Bank Loan" I finally got my loan with my bank. I did text the sales manager as to why he went with another bank and he texted me that my bank denied the loan. I I finally got my loan with my bank. I did text the sales manager as to why he went with another bank and he texted me that my bank denied the loan. I told him (per my bank) they never received an indirect application. Sales Manager stated that "That's true. We never knew or you mention you were a schools first member." That's when I new something was weird. I checked my 2 contracts. The reason I have two is because they (sales manager & rep) called me stated my payment will be reduced by 3 dollars a month. I told them I didn't care about that, then they both started calling me. So I said ill go in. I stopped at my bank asked them if there is something going on. My bank told me it takes two weeks for the loan to go through so they don't know. I went and signed the second contract. I now know why they did it, because the first loan didn't go through but they didn't tell me or I would of known they went with a different bank. I did ask them why the new contract and they stated again to lower my payment. Thy didn't tell me that the loan was reduced by $2,340.47 and they went with another bank. They did increase the interest so I still would have paid the same amount. More

Be aware from that dealer not trust dealer . Working hard to cheating u special with services. It's bad one in Honda dealer be carfuel to cheating u special with services. It's bad one in Honda dealer be carfuel More

Because I'm a girl you screwed me over. I signed over a release of liability on my Accord as trade in 4months ago. Today I received 2tickets under my name on that vehicle. I have called & le I signed over a release of liability on my Accord as trade in 4months ago. Today I received 2tickets under my name on that vehicle. I have called & left messages regarding my issue & I've not received a call back. More

Bait and Switch Swindle to get an extra $900 out of me Automobile dealerships are renown for unscrupulous behavior and it was disquieting to find that, through all the smiles and thank-you’s, we were ultim Automobile dealerships are renown for unscrupulous behavior and it was disquieting to find that, through all the smiles and thank-you’s, we were ultimately deceived. However, I must take this opportunity to express my utmost admiration for just how well Ocean’s deception was executed. From the moment I received the call from Alejandra the "Internet technician", to the fumbling by Danny the salesman arranging the test drive of a car they said was on the lot but obviously wasn't and Luis’ seemingly innocent numerous re do’s of the documents in the Finance office during which therms were changed, to Clinton the "Manager" assurances that the $850 cost of the Security Package was removed from the sale price (this was hidden by Luis), it was a breathtakingly efficient way of extracting more money from this (now one-time) customer. Perhaps it’s one of the “oldest tricks in the book” but I’ve never been taken like Ocean took me. So, Bravo! I’ve shared my story Truecar.com and Honda Corporate none of who expressed any interest in what I had to say about the dishonest practices at Ocean. STAY AWAY. If they say they have your car on the lot, they probably don't. Be very careful in the Finance office. More

Beware of this dealer. Bait and switch dealer!!! Not a trustworthy company, will NOT recommend for sure! I came here through my truecar.com inquiry. They are able to respond right away. Actually Not a trustworthy company, will NOT recommend for sure! I came here through my truecar.com inquiry. They are able to respond right away. Actually almost at an instant after i submitted my inquiry. So I was inquiring about the new 2018 honda accord sports. And a I was quoted a selling price of $23,800, they even sent me an email confirmation. They caught my attention right away bec the lowest i got so far was $24k+ so i asked if i may see my options for the monthly payment, the lady i was talking to said to come by and she will let me talk directly to the sales manager so it would be much quicker and straight forward. This place is pretty far away from my house. So before i agreed to come, i told her what i was getting from the honda dealer i ALWAYS go to. I told them they have made an official offer to me of $770 down and $299/mo for a lease. She said she will be able to make a great offer for me. So i went to the dealer... Now i arrived at this place, very small dealership, there is not even a sign for parking so i had to guess a parking spot. When i came inside the lady i was talking to over the phone is on lunch or break so is not available to greet me. So a salesman said he will help me out. He even borrowed an office so he can talk numbers with me. So i dont want any BS and went straight to the numbers and asked if they can beat my current offer. An sales manager came by as well and bith wer talking to me. When i said i currently have an offer for $299/mo.+tax they immediately said "wow that imposible". So i ask how much they can offer me. Now before the salesman talked numbers, he pulled an old credit report which i have no idea wer he got. And went down to talk about some of the old credit cards i have there... the sales man was like "what happened here to this credit card? You wer late on your payments?" So i responded that i am not going to go over my credit history with you guys (because not a single one in my 8x cars buying history was i asked about my history). I know this trick! this is where they will put you down, and make you feel bad about your credit, then you are going to feel like you cant even get a loan, then they will give you the good news that you qualify! But they will jack up the interest rate and take advantage of you. So what i told the guy that my credit has been runned already and im in the teir 1 (high rating) credit rating so no need to explain this to me. So when their numbers came up, i was quoted $1000 down and $335/mo. I said no and im already looking for my drivers license that they took from me. I told them that i already drove all the way to get to their dealership and i dont have time to negotiate anymore because i already have an offer. NOW HERE IS THE WORST PART: When i looked at their offer sheet, they didnt have the $23,800 selling price they promised me. It was in the $24,800, i told them this is inacurate. The salesman came back and said "oh i see now, the true car price we gave you didnt include this (BS) fee.... after you add it, it totaled up to $27,000, so our $24k offer is much better". Now lets stop for a second here. I already know i would never give my business here because it is just full of lies in here. That "(BS)" fee i was talking about, i have no idea what they called it, it was something like "accessory something fee"???? No its not an accessory that was added to the car, it was just a completely BS fee! Why would anyone buy something higher than the msrp? i had enough with the BS and said i am leaving, and their final word to me... "you know if i am getting an offer for $299 i would take it right away" in a sarcastic way, bec they dont believe me. So i responded "you are right, im heading there right now" and i left. So for an update, after leaving this place and goin to my original dealer, they wer even able to lower it down to $268/mo. So what the lesson learned? Never coming back to Ocean Honda Whittier! Already told my friends my experience and just laughed at the experience i had. No referrals for sure! More