Ocean Honda Santa Cruz

A great dealership to buy a great car This came before my scheduled service visit, but I have used Ocean Honda for servicing my 4 Honda cars. The service is excellent, always on estimate a This came before my scheduled service visit, but I have used Ocean Honda for servicing my 4 Honda cars. The service is excellent, always on estimate and always on time. Thanks for giving me the opportunity to brag about your establishment. More

Requested e-price, got a run around I requested an e-price. After 3 mails from the dealer, with no price the salesman called. I asked him for the price a few times and he gave a story o I requested an e-price. After 3 mails from the dealer, with no price the salesman called. I asked him for the price a few times and he gave a story of how he'll give me a higher price but I need to show up to get the true low price - I'm sad for the people who would believe the BS from the salesman. Other Honda dealers give their best price via the web. I will make my purchase at another dealership. More

Bait and Switch I came in with my family and took a test drive of a Pilot Touring and wanted to lease a new one. I got a few options and left to make a decision. Then I came in with my family and took a test drive of a Pilot Touring and wanted to lease a new one. I got a few options and left to make a decision. Then I got emails from a different salesman, Chris O Connell with quotes and then I replied that I wanted a specific model and exactly what I could afford with down payment. He called me back and said that it was a hard negotiation but if I was serious he could make it happen by contacting he ownership, but he needed me to be there. I told him I could be there Monday at 6pm and we dragged our kids out a second time on a school night and met him in his office. He told us to standby while he checked on the details and then he had Ken come out and see us. There was NO SUCH deal, and Ken apologized and said he was not aware of how we could have been offered that kind of deal. We completely wasted our family's time by trusting Chris O'Connell's word which turned out to be untrue and misleading. We left and did not make a purchase. More

Not impressed Called in to inquire about a new Honda Pilot, as I have done my research and was ready to buy. The sales Rep. had a bad attitude and no clue what a go Called in to inquire about a new Honda Pilot, as I have done my research and was ready to buy. The sales Rep. had a bad attitude and no clue what a good customer service is all about. Not a good way to earn business. Now i understand the low rating for this dealership. Moving on, definitely was not encouraging to pay them a visit. More

Chris O Connell is horrible to work with! Chris O Connell is the rudest, most unprofessional salesman, I have ever dealt with. He lied to me on the phone about working out the pricing of my tr Chris O Connell is the rudest, most unprofessional salesman, I have ever dealt with. He lied to me on the phone about working out the pricing of my trade in and the purchase of a new car. Chris O Connell stated, "I can work on the price, if you are here with your checkbook." We had a $500.00 difference, which he stated, "$500.00 is not a deal breaker for us" The truth is Chris had no intention of honoring he word and only cared about the money he would be making. I will never return to this dealership, they could care less about their customers or ever having future business from a customer. By the way, Chris O Connell makes fun of our reviews, he believes he is untouchable and our opinions don't mean anything! More

False Promises Was "lured" to this dealership from Monterey under the guise that they had a "special program" for customers who pass other dealerships and buy from t Was "lured" to this dealership from Monterey under the guise that they had a "special program" for customers who pass other dealerships and buy from them. Get there and not only do they not have the car I wanted, but no such "special program' exists. They then showed me basically sticker price deals they could offer. What a waste of my time. Simply left and went to Sam Linder Honda in Salinas. BEST selection of Hondas, BEST salesperson (Gloria), and BEST prices!! Went home in my new Accord last night. Avoid this dealership and head to Sam Linder in Salinas. More

Easy and Fun Experience We are fourth time returning customers. Although we got good service on the previous visits, we should of been working with Ken Wyllie. Ken made the p We are fourth time returning customers. Although we got good service on the previous visits, we should of been working with Ken Wyllie. Ken made the process of leasing a new car for my wife easy and FUN!. I realize that everyone is bound to have different experiences but from my point of view its all about attitude, specially your own. Ken really listened to us and made our requests be heard. We got the car and deal we wanted. They even threw in the Honda Sensing package for us. In the end everyone went home happy that night. well see you in 2-3 years Ken. Keep it up. More

Great job Ocean Honda I want to thank Eyad Shurbaji for being the best sales person I have ever met. When I arrived at Ocean Honda I had no credit with the super job Eyad S I want to thank Eyad Shurbaji for being the best sales person I have ever met. When I arrived at Ocean Honda I had no credit with the super job Eyad Shurbaji did on helping me , I walk out with a brand new 2016 Honda Civic . Also thank you to all the personal their that made my experience the best . What a great experience. ?? More

Rude behavior from the sales manager I am buying a Honda CRV and called them to get a quote before driving down there from Fremont CA.I spoke to 2 persons and they assured to provide me d I am buying a Honda CRV and called them to get a quote before driving down there from Fremont CA.I spoke to 2 persons and they assured to provide me details and plan appointment. Then the manager called who was so rude and unprofessional in behavior/communication. I would rather spend more at a better dealership handling customer better. bad day that i dealt with below: Chris O Connell BDC Manager Nik More

Place is Unprofessional and salesmen are Rude. All they care about is $$$ and are not into helping people who are on a budget. Buy at Sam Linder Honda in Salinas, CA. You won't be disappointed!!! care about is $$$ and are not into helping people who are on a budget. Buy at Sam Linder Honda in Salinas, CA. You won't be disappointed!!! More