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Ocean Cadillac - Service Center

Miami, FL

4.3
400 Reviews
Call Service Center (855) 242-3947

400 Reviews of Ocean Cadillac - Service Center

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February 09, 2024

Thanks to Michael Lombrozo that was always very helpful since I started looking for my vehicle, made everything possible and answered every question that I had More

by Fercho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 06, 2024

Outstanding, timely, and professional overall experience with exceptional customer service provided throughout my service appointment. More

by Adrian9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Feb 07, 2024 -

Ocean Cadillac responded

Adrian, Thanks for sharing about your experience with Ocean Cadillac. Jimmy and our service team appreciate your business and hope to see you again soon!

February 03, 2024

The service was excellent and they Took care of me when I pulled into The service area. Highly recommended. More

by CFBROWN3908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Feb 05, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 30, 2024

The best attention Whit Orlando thank you so much 5 STAR for Cadillac. Yuselyn Rojas More

by YUSELYM2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando camellón
Report | Print
Jan 31, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Yuselyn, please let us know.

January 27, 2024

Great service ! They come to your home pick up & Drop off, save me time and washed the car! More

by icmgllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Jan 29, 2024 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

January 24, 2024

We got stranded with failed fuel pump. Road side assistance technician came after short wait, was able to start engine and escorted us to Ocean Cadillac where quickly replaced the failed More

by YRUSH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Adriana met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

January 23, 2024

95% good service. Alto courtesy car was great.. will appreciate service open at 7 on Saturdays More

by a_gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Pena
Report | Print
Jan 23, 2024 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2024

Ocean Cadillac's service department always does a great job. Their folks are very friendly and they provide great service. More

by REY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, , Jimmy Pena
Report | Print
Jan 23, 2024 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

January 23, 2024

Service Department Premises And Delivers, Service Advisor Would Need A little Training On Customer Service And Support , Service Advisor Would Also Need To Do A Preservice Vehicle Walk Around To Help Identif More

by jerrypabon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Admin
Report | Print
Jan 23, 2024 -

Ocean Cadillac responded

Thank you for your review. We are sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you need any assistance, we are always happy to help. We appreciate your business and thank you for choosing Ocean Cadillac.

Jan 23, 2024 -

jerrypabon responded

Thank You Ocean for Your Quick Response It Was the Only Way I Could Get Your Attention After Texting and Reaching Out Without No Success, I'm Sure Ocean Would Not Like to Lose My Business over something as minor as this, Just the approach got me.

Jan 23, 2024 -

jerrypabon responded

Not too happy to see my new XT6 with a scratch and no one will take responsibility for it!

Jan 23, 2024 -

jerrypabon responded

Is My sales rep was present i would have her trade it in that's how disappointed i was!

January 20, 2024

The service manager great attention and comprehension, we are conformed with service a mechanic department. Thanks ocean Cadillac my dealer More

by saladomaikel87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Admin, Jimmy Pena
Report | Print
Jan 21, 2024 -

Ocean Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

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