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Ocean Cadillac - Service Center

Miami, FL

4.3
400 Reviews
Call Service Center (855) 242-3947

400 Reviews of Ocean Cadillac - Service Center

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June 25, 2023

They were great and close to my house. My truck was in for a factory recall that needed to be done. it was nice and clean after they replaced the parts. More

by RACARR8624
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Jun 25, 2023 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 17, 2023

Michael goes above and beyond to make sure every customer is satisfied as soon as you walk in the door. He honest and very professional. He deserves more than 5 ⭐️. More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

Ocean Cadillac responded

Quality customer service is always our number one priority, and we're happy Michael met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

June 14, 2023

service with a smile. The team tried to make everything very convenient for me. thank you More

by Jason@sudsies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Collins, Matt Wahnon, Baho Agbas
Report | Print
Jun 15, 2023 -

Ocean Cadillac responded

Jason, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

June 14, 2023

Good place I like it. Very nice people. Really good place. Good people. I like it More

by KEVIN.VALENCIAOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
Jun 15, 2023 -

Ocean Cadillac responded

Kevin, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 13, 2023

Jimmy Pena, Jason Raffo and Mariaelena Gomez There is no word in the dictionary that can describe their unbelievable personal and professional attention that they displayed assisting me.. Ocean Cadill More

by SPAINWILLIAM7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Raffo, Mariaelena Gomez, Jimmy Pena
Report | Print
Jun 14, 2023 -

Ocean Cadillac responded

William, Thank you for taking the time to share your feedback with us. Jimmy, Jason, Mariaelena, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 09, 2023

Great service department! They are very attentive, professional and very nice people to deal with! The service writers are excellent! More

by COCOPLUMBJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna service department, Jimmy Pena
Report | Print
Jun 09, 2023 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 07, 2023

Purchased an Escalade V series from Ocean Cadillac. I had to wait for this bad boy a couple of months but Jesse and Jeremy were very professional. They kept me informed through the manufacturing proces More

by Carlos
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jesse Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Kelley, DAS Admin, Hugh Okoye, Jeremy Bonilla
Report | Print
Jun 08, 2023 -

Ocean Cadillac responded

Thank you for the 5 star review. We appreciate your business and are thrilled that Jesse and Jeremy were so professional. Congratulations on your Cadillac Escalade V series! We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac.

June 01, 2023

Bad service all the way , from beginning to the end disappointment. Never had so bad experience More

by DARIOPERETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Pena
Report | Print
Jun 06, 2023 -

Ocean Cadillac responded

Thank you for this feedback, Dario. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 24, 2023

Always great and respectful service. ...Attention to detail...Best dealership....Excellence overall. Kind and helpful. More

by PAULA.SILBERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
Report | Print
May 25, 2023 -

Ocean Cadillac responded

Thanks, Paula, for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

May 24, 2023

Friendly and accommodating service provided by Ocean Cadillac with promptness and reliability for all Cadillac service needs. More

by RICARDOCARRAZANA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
May 25, 2023 -

Ocean Cadillac responded

It has been a pleasure serving you, Ricardo. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ocean Cadillac, we look forward to having you as a valued customer for many years to come!

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