Ocean Cadillac - Service Center

The family Ocean Cadillac did a great job getting us into our new Cadillac XT5.. our new Cadillac XT5.. More

They have been doing a good job. Orlando Castellon is a great, honest service advisor! Orlando Castellon is a great, honest service advisor! More

They are so helpfull and friendly all the time Both sales and service department Will highly recommend sales and service department Will highly recommend More

just do not trust their service department have taken my car there for a while and the last few times i have not had a good feeling about how they handle things and the turn around time is usually a week or car there for a while and the last few times i have not had a good feeling about how they handle things and the turn around time is usually a week or longer and i have to reach out to them for updates ! they are slow at responding to phone calls if they call you back at all ! their service tracking system and that it does not get updated ! so lots of things ! More

Very professional service . The dealership kept me informed and the vehicle was spotless when it was returned The dealership kept me informed and the vehicle was spotless when it was returned More

I waited 20 minutes until someone got my car, they told me to wait 1.5 hours (over the phone they told me 1 hour wait), and it finally took almost 3 hours to have my car back. I’m never going back. All the me to wait 1.5 hours (over the phone they told me 1 hour wait), and it finally took almost 3 hours to have my car back. I’m never going back. All the other employees were doing nothing and didn’t even acknowledge me until I asked for help. This happened when I got there, when I was asking how much longer I had to wait, and when I was trying to leave. More

Adriana and Jimmy the manager are very helpful and took care of all my issues. Went above and beyond! care of all my issues. Went above and beyond! More

No one was genuinely interested, took ownership to repair a steering problem that 4 day old car had. a steering problem that 4 day old car had. More

Took my CT4 for oil change and regular maintenance, everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my offic everything was done well. Orlando Mancina took care of me on a very professional and courteous manner. He got me a ride from the dealer to my office and back witch was very much appreciated. More

I told Orlando my gear shifter broke and sent in pics on 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not hav 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not have my car. When I followed up the following week, part was still not in & repair was closed. A month later and you guys are asking for a review on a repair you never did. More