Oakes Kia

I have only taken my Kia Soul to the dealership for maintenance since purchasing it in 2011. I have had nothing be great experiences with the staff and technicians at Jack Miller. When I purchased th maintenance since purchasing it in 2011. I have had nothing be great experiences with the staff and technicians at Jack Miller. When I purchased the car there, I worked with a great salesman who was patient and helpful as I made my decision. I've recommended this dealership to many people and have had a co-worker purchase her Sorento based on my recommendation. More

I was very impressed with the kind and professional manner in which I was treated by Grey Weyrauch and Tom Taylor from Jack Miller Kia. I had shopped around and found a few cars that I was interested i manner in which I was treated by Grey Weyrauch and Tom Taylor from Jack Miller Kia. I had shopped around and found a few cars that I was interested in, checked the dealer inventory on the Kai website and called the dealership. I spoke with Greg, he was very professional, he did not waste my time, and was more interested in what I wanted than what he wanted to sell me. Amazing experience! At the same time I had contacted 2 dealers in the Omaha/Council Bluffs area. This afforded me the opportunity to compare the dealers and salespeople. What a sharp contrast between the 3. I would never go back to either of the 2 in my local area as I felt they did not have my best interest at heart. When asked for their best price I received a quote from one of them for a similar vehicle for approx $6000 more. The Kia with the options I wanted was at Jack Miller in Kansas City. One of the other dealers kept telling me that they had just bought the vehicle with the vin# I wanted and I would be able to pick it up that night. That was an impossibility as the car was sitting in KC. He kept pressuring me to put some money down so they could reserve it for me! Greg made the process simple. I was concerned that the car I wanted was so far away. Greg made this easy for me as he had Tom Taylor meet me half way to deliver the car, on a Sunday! Great service! I love my new Kia and would recommend this dealership to anyone! More

Sal was so good we almost purchased 2 vehicles from him the same day. I bought a 2013 Kia Forte and love my car! Sal was friendly, honest, and worked his butt off for us! I'll be in soon to get my wife a n the same day. I bought a 2013 Kia Forte and love my car! Sal was friendly, honest, and worked his butt off for us! I'll be in soon to get my wife a new car. James (Jay) Sampson More

Recently I purchased a new Kia Soul from Jack Miller Kia as a returning customer. I have had a good experience with the service department in the past with my previous purchase, which was a used vehicle, a as a returning customer. I have had a good experience with the service department in the past with my previous purchase, which was a used vehicle, and also had a pleasant experience with the new purchase. My dealer was J.P. Knudsen and he was very nice, knowledgable and positive. Overall it was even fun working with him. More

Being on my third Kia, I was pretty much sold on them until my airbag light came on and I had to take it in for service. I was told the vehicle had also been recalled due to needing some undercoating. until my airbag light came on and I had to take it in for service. I was told the vehicle had also been recalled due to needing some undercoating. After waiting 3 hours in their waiting room, I was told they had to order a part and I'd have to come back. Waited 2 weeks, never heard from anyone, so I called them back. They told me the part was in and bring it back. I took it back, waited another 6 hours for them to tell me they couldn't get it fixed. They set me up with a rental vehicle and now, 5 weeks later, I STILL HAVEN'T GOTTEN MY VEHICLE BACK! They do not call me to keep me updated, I have to call them and only get the run-around when I do. Said they ordered a part that came in damaged and had to re-order it again. Even contacted Kia Consumer Service to be told a District Manager would be contacting me within a couple of days and now it's a week later and still haven't heard from them. I have been in customer service for 35 years and this is the worst I have experienced!!! More

I have bought a used Jeep from them the quality of it was good, but they don't know how dealership and negotiating works. Also, the deal was to get a 1 year oil change but after buying the vehicle they refus good, but they don't know how dealership and negotiating works. Also, the deal was to get a 1 year oil change but after buying the vehicle they refused to give me that deal. They don't even care about the reputation of their dealership. I really don't recommend someone to buy from them !!! More

Their service dept is incompetent with lousy customer service. On our first visit,we brought our Kia into be serviced on an issue that was under warranty. They thought they fixed it but did not so after service. On our first visit,we brought our Kia into be serviced on an issue that was under warranty. They thought they fixed it but did not so after waiting for hours we took it home only to bring it back the next day and wait all over again. Their waiting room is uncomfortable and the service took a really long time. They are very aggressive about sending SPAM e-mails once you're their customer but one of them was a pretty good deal for an oil change so we figured we'd give them another chance. We couldn't even get an appt. I called around 8am and was put on hold without even being checked on for 15 min only to be hung up on. So I called back at 12:30 to be put on hold for 10 min at which point I hung up and called back to let them know that they had lost my business. The service manager was rude and did not offer any apologies for the poor customer service only excuses about how busy Mondays are. He even admitted to answering the phone and putting people on hold so he wouldn't have to hear the phone ringing off the hook. Really if Mondays are so busy you can't handle it take a hint and get some additional help instead of losing business - DUH. We'll never give them our business again and would encourage anyone who wants competent and polite service to go elsewhere. More

2005 VELOCITY BOAT LISTING BOAT HAS NEVER BEEN TITLED CORRECT. THEY HAVE BOAT LISTED AS NEW CONDITION. ON A SCALE OF 1-10 THIS BOAT IS A 3 AT THE MOST. THIS BOAT HAS BEEN OUTSIDE SINCE 2005 IT IS SO SUN CORRECT. THEY HAVE BOAT LISTED AS NEW CONDITION. ON A SCALE OF 1-10 THIS BOAT IS A 3 AT THE MOST. THIS BOAT HAS BEEN OUTSIDE SINCE 2005 IT IS SO SUN FADED ON DECK,PLUG IN BOAT SO ALL WATER STAYED INSIDE THERE IS MOLD EVERYWHERE, OPEN UP ENGINE COMPARTMENT IT IS BLACK, FLOOR IS BLACK (BLAMED THAT ON MARINE DEALER). HOW YOU CAN TELL THAT YOU ARE BEING LIED TO BY THEM, IF THEY ARE TALKING TO YOU More

I took my 2012 Optima in to Jack Miller for a slow running problem to be looked at. Although they tried very hard to replicate the problem, being intermittent, nothing happened. But, they got 2 people running problem to be looked at. Although they tried very hard to replicate the problem, being intermittent, nothing happened. But, they got 2 people to drive it to make sure they could not locate it. They offered me a lift to work if I needed it, and the 2 guys in service reception were first class. I did not buy the car here, but I would certainly recommend them for service, well done Jack Miller! More

On March 30, 2012 I bought a 2012 Kia Forte (black). It was somewhat of a whirlewind sale which would be OK. The final negotiated payment was affordable but I realized after the sale that I was severly ch was somewhat of a whirlewind sale which would be OK. The final negotiated payment was affordable but I realized after the sale that I was severly cheated on the "trade in" (2002 PT Cruiser). I know it had high miles (121191 miles)but was in perfect condition. In fact, I had it in the shop that day to have the LF wheel bearing replaced due to a noise. Yes, the sales manager said they would cover the cost of repair ($287.xx). All that was allowed on the trade in was $1,000. When I got home after the "deal" I checked out the allowable trade per Kelly Blue Book. In as good a condition as the PT Cruiser was it should've had a maximum value of $3,200+. I didn't expect that high. If I had been allowed $2,000 or more I would've been more than pleased. When I confronted the sales manager all he would say was "Kelly Blue Book didn't buy the car, Jack Miller Kia did." He called the PT Cruiser a "PT Loser." Funny huh? Aside from being lied to and cheated out of at least $1,000 I feel that he was rude to boot. I have learned to like the Kia Forte but will not recommend a person to buy from Jack Miller. More