Oakes Kia

Being on my third Kia, I was pretty much sold on them until my airbag light came on and I had to take it in for service. I was told the vehicle had also been recalled due to needing some undercoating. until my airbag light came on and I had to take it in for service. I was told the vehicle had also been recalled due to needing some undercoating. After waiting 3 hours in their waiting room, I was told they had to order a part and I'd have to come back. Waited 2 weeks, never heard from anyone, so I called them back. They told me the part was in and bring it back. I took it back, waited another 6 hours for them to tell me they couldn't get it fixed. They set me up with a rental vehicle and now, 5 weeks later, I STILL HAVEN'T GOTTEN MY VEHICLE BACK! They do not call me to keep me updated, I have to call them and only get the run-around when I do. Said they ordered a part that came in damaged and had to re-order it again. Even contacted Kia Consumer Service to be told a District Manager would be contacting me within a couple of days and now it's a week later and still haven't heard from them. I have been in customer service for 35 years and this is the worst I have experienced!!! More

I have bought a used Jeep from them the quality of it was good, but they don't know how dealership and negotiating works. Also, the deal was to get a 1 year oil change but after buying the vehicle they refus good, but they don't know how dealership and negotiating works. Also, the deal was to get a 1 year oil change but after buying the vehicle they refused to give me that deal. They don't even care about the reputation of their dealership. I really don't recommend someone to buy from them !!! More

Their service dept is incompetent with lousy customer service. On our first visit,we brought our Kia into be serviced on an issue that was under warranty. They thought they fixed it but did not so after service. On our first visit,we brought our Kia into be serviced on an issue that was under warranty. They thought they fixed it but did not so after waiting for hours we took it home only to bring it back the next day and wait all over again. Their waiting room is uncomfortable and the service took a really long time. They are very aggressive about sending SPAM e-mails once you're their customer but one of them was a pretty good deal for an oil change so we figured we'd give them another chance. We couldn't even get an appt. I called around 8am and was put on hold without even being checked on for 15 min only to be hung up on. So I called back at 12:30 to be put on hold for 10 min at which point I hung up and called back to let them know that they had lost my business. The service manager was rude and did not offer any apologies for the poor customer service only excuses about how busy Mondays are. He even admitted to answering the phone and putting people on hold so he wouldn't have to hear the phone ringing off the hook. Really if Mondays are so busy you can't handle it take a hint and get some additional help instead of losing business - DUH. We'll never give them our business again and would encourage anyone who wants competent and polite service to go elsewhere. More

2005 VELOCITY BOAT LISTING BOAT HAS NEVER BEEN TITLED CORRECT. THEY HAVE BOAT LISTED AS NEW CONDITION. ON A SCALE OF 1-10 THIS BOAT IS A 3 AT THE MOST. THIS BOAT HAS BEEN OUTSIDE SINCE 2005 IT IS SO SUN CORRECT. THEY HAVE BOAT LISTED AS NEW CONDITION. ON A SCALE OF 1-10 THIS BOAT IS A 3 AT THE MOST. THIS BOAT HAS BEEN OUTSIDE SINCE 2005 IT IS SO SUN FADED ON DECK,PLUG IN BOAT SO ALL WATER STAYED INSIDE THERE IS MOLD EVERYWHERE, OPEN UP ENGINE COMPARTMENT IT IS BLACK, FLOOR IS BLACK (BLAMED THAT ON MARINE DEALER). HOW YOU CAN TELL THAT YOU ARE BEING LIED TO BY THEM, IF THEY ARE TALKING TO YOU More

I took my 2012 Optima in to Jack Miller for a slow running problem to be looked at. Although they tried very hard to replicate the problem, being intermittent, nothing happened. But, they got 2 people running problem to be looked at. Although they tried very hard to replicate the problem, being intermittent, nothing happened. But, they got 2 people to drive it to make sure they could not locate it. They offered me a lift to work if I needed it, and the 2 guys in service reception were first class. I did not buy the car here, but I would certainly recommend them for service, well done Jack Miller! More

On March 30, 2012 I bought a 2012 Kia Forte (black). It was somewhat of a whirlewind sale which would be OK. The final negotiated payment was affordable but I realized after the sale that I was severly ch was somewhat of a whirlewind sale which would be OK. The final negotiated payment was affordable but I realized after the sale that I was severly cheated on the "trade in" (2002 PT Cruiser). I know it had high miles (121191 miles)but was in perfect condition. In fact, I had it in the shop that day to have the LF wheel bearing replaced due to a noise. Yes, the sales manager said they would cover the cost of repair ($287.xx). All that was allowed on the trade in was $1,000. When I got home after the "deal" I checked out the allowable trade per Kelly Blue Book. In as good a condition as the PT Cruiser was it should've had a maximum value of $3,200+. I didn't expect that high. If I had been allowed $2,000 or more I would've been more than pleased. When I confronted the sales manager all he would say was "Kelly Blue Book didn't buy the car, Jack Miller Kia did." He called the PT Cruiser a "PT Loser." Funny huh? Aside from being lied to and cheated out of at least $1,000 I feel that he was rude to boot. I have learned to like the Kia Forte but will not recommend a person to buy from Jack Miller. More

I love this place. After meeting Ted Beltz in 2002 I have purchased 6 different cars from him. Everything from a Chevy Malibu to a Lincoln LS and now 2 different Kia's. If they don't have the car you want he purchased 6 different cars from him. Everything from a Chevy Malibu to a Lincoln LS and now 2 different Kia's. If they don't have the car you want he will find it! The latest purchase was yesterday a 2012 Kia Optima which was hassel free like always. Ted gave me the great deal that I dont think any other dealer could touch. Josh Rojas showed us all the options which beat out the Hundai Sonata and was very knowledgeable about the cars they were selling. I would recommend both Ted Beltz and Josh Rojas for a pleasurable car buying experience. Customer for life Danny and Nannette Boudreaux More

So we purchased a 2007 Saturn relay rear brakes should have never passed inspection after arguing and finally speaking with Dale the owner that was resolved....but after the 2ND Oil change. We had to put have never passed inspection after arguing and finally speaking with Dale the owner that was resolved....but after the 2ND Oil change. We had to put $2600.00 dollars into the engine for leaking gaskets that were never disclosed....but they were never willing to do anything with that....and of course we sure went somewhere else to have the work done.......my advice STAY AWAY!!!!!!!!!!! More

Awesome experience, 3rd car purchased and it was the most hassle free experience. Staff very friendly, helpful and experienced. Will return to this dealer again. hassle free experience. Staff very friendly, helpful and experienced. Will return to this dealer again. More

Bought a used car with absolutely no hassle. Staff went above and beyond to make this experience awesome for my first time driver. Awesome staff. above and beyond to make this experience awesome for my first time driver. Awesome staff. More