Oakes Ford

Fast friendly service! They keep you informed on the service they are providing on your vehicle. They never act They are bothered by me asking questions. They keep you informed on the service they are providing on your vehicle. They never act They are bothered by me asking questions. More

Oakes at Pleasanton has great customer service. Our 2025 Ford Explorer would not start. Two servicemen came within an hour or two to our house from us calling and jump started & took to their shop. Our 2025 Ford Explorer would not start. Two servicemen came within an hour or two to our house from us calling and jump started & took to their shop. More

So easy to work with, and they have wonderful customer service! Cody Beckman is great! service! Cody Beckman is great! More

cleve did a great job getting me in and taking care of my truck the work was done very fast and was very smooth with no problems truck the work was done very fast and was very smooth with no problems More

Considerate scheduling and quick service. I appreciate having a local dealership that is such a convenient location! I appreciate having a local dealership that is such a convenient location! More

Very helpful. Explains everything you need to know. Tried hard to get me qualified for a loan. Would recommend. Explains everything you need to know. Tried hard to get me qualified for a loan. Would recommend. More

Don't care for the itemized sheet of telling you need to replace so many parts. Example stated I needed new tires just replaced them last October. replace so many parts. Example stated I needed new tires just replaced them last October. More

Purchased warranty with the purchase so a used car . Engine went bad. Warranty would not pay. Stated it was a limited warranty policy. Go figure. Salesman at the time, a Steven Tyler told me all I Engine went bad. Warranty would not pay. Stated it was a limited warranty policy. Go figure. Salesman at the time, a Steven Tyler told me all I would ever have to do as long as I owned the car would be to pay the deductible. The service manager .. Kris tried his best and did an as acceptable job trying to get it resolved. I asked for the sales manager to call and she did. She explained that the regional manager or maybe the manager overseeing the dealerships would call me after they met and discussed the issue. Never heard a word from anyone else. So, I would think that if the oaks dealerships are selling Endurance extended warranty. They should stand up when endurance won’t pay. It shouldn’t matter what the fine print says. I was a loyal customer and I maintained my vehicle very well at that dealership. I even tried to by a new F 250 truck there from a different salesman. Told him if he could find one with the heads-up display option, I would order it. Never got back with me . So, I’m done. Trayton Pitts More

Was very happy with the entire process. Got everything I asked for at a great price. Got everything I asked for at a great price. More

I was really impressed with our experience with Oakes Ford. I’ve only ever purchased vehicles from a group of dealerships local to us. Cory was attentive to my questions and the back and forth via e-mail Ford. I’ve only ever purchased vehicles from a group of dealerships local to us. Cory was attentive to my questions and the back and forth via e-mail and phone. He made what felt like a fair deal in trade and purchase. I was majorly impressed with the vehicle being ready when I pulled in from a three hour road trip to pick it up. He had everything as promised completed and all the paperwork was ready to go. Ambre was super helpful in getting all of the paperwork signed and completed and the entire team overall was extremely friendly and kind to both me and my two little girls who made the long trip with me. I would definitely make the 6 hour trek to do business again in the future More