Oak Lawn Toyota - Service Center

Service was polite and very informative about problem with my car. They gave me what to do to prevent this from happing again. with my car. They gave me what to do to prevent this from happing again. More

Good job. Excellent service. Sal was very professional and great to work with. Thank you. Excellent service. Sal was very professional and great to work with. Thank you. More

Great service with great prices that customers can work with. I will recommend to friends and family with. I will recommend to friends and family More

Very knowledgeable and courtesy. Representative was Patient and pointed out what needed to be done. Representative was Patient and pointed out what needed to be done. More

Oak lawn Toyota dealership has very good service and I would recommend to friends and family. would recommend to friends and family. More

Friendly customer service that makes it easy to set up appointments and get incredible service. Didn’t take long and workers were transparent about what they noticed about the car. appointments and get incredible service. Didn’t take long and workers were transparent about what they noticed about the car. More

Thank you so much The service was very fast. I’m very satisfied and I will come soon again. I’m very satisfied and I will come soon again. More

We have been loyal customers for years because of the service we ALWAYS receive!! Keep up the great work service we ALWAYS receive!! Keep up the great work More

Not pleased with last visit. Serviceman did not make himself available to show me his findings in which my car was stated as unsafe to drive . My car was removed from the rack an Serviceman did not make himself available to show me his findings in which my car was stated as unsafe to drive . My car was removed from the rack and driven outside. The initial reason for the visit was resolved. I was told a loose gas cap caused sensor lights to engage.However his reason for subjecting my vehicle to being hoisted in the air is unclear. I was told serious undercarriage rust caused the service man not to be able to complete his examination. I am not happy that my car is deemed a rust hazard. I have been getting service at Oaklawn Toyota for years and it is incumbent that service inform customers of potential dangers the product may cause. Be it the production of vehicle or upkeep/service customers should be warned. I have purchased several vehicles from Oak Lawn Toyota. I will continue with this matter. I will contact all concerned with my findings More

One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation. More