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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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February 01, 2023

Lauren was great. She saw it was taking a while for the job to be completed and made sure to update me More

by michaelsailes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kelly
Feb 01, 2023 -

Oak Lawn Toyota responded

Michael, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

January 31, 2023

Had my 2022 Toyota RAV4 hybrid serviced today as usual the service was phenomenal, Frank Nash the assistant service manager is very competent and customer service orientated that is why we bought our vehi More

by tbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank and Geri met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

January 30, 2023

The service was timely, Frank was friendly, he explained thing in great detail. I will be back. More

by carolcastile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words, Carol, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

January 30, 2023

Great service paid attention to detail Was very professional, and considerate of my time great job More

by theresa6503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team, Theresa. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

Jan 31, 2023 -

theresa6503 responded

My pleasure I’ve only been doing business with you since 2007. This is my second Toyota and I just love the service that you guys give I refer you a lot of business.

January 30, 2023

Fantastic experience at oak lawn Toyota. It was easy and fast to get my oil changed More

by davidjohnhampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, David, and we hope to see you again! Juan Vazquez, Service Manager

January 30, 2023

The customer service is excellent. Everyone is friendly, and the technicians are thorough in explaining what repairs you need and giving you options before they move forward. More

by jenluvert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

January 29, 2023

Every time I get my car serviced here, they attend to me quickly and professionally. The service is great. I am a satisfied customer. More

by elizabethdeleon8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Elizabeth, for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 29, 2023

I received friendy an efficient service for my oil change and tire rotation service. The service was completed in about 40 minutes. More

by CHARLESAMALATESTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

January 28, 2023

I have reach-out about not getting oil sticker and still not heard from anyone, very disappointed. More

by AVALENC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2023 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

January 28, 2023

What make the dealership good is the advisors like Lauren Kelly who taken care of me More

by Rric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly
Jan 29, 2023 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Lauren had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oak Lawn Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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