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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,200 Reviews

2,200 Reviews of Oak Lawn Toyota - Service Center

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August 27, 2024

Great service-frequent updates. I dropped my car off before work and it was done by 10:30 am even though my appointment was for 1pm. More

by jmgray66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Juan Vazquez, Service Manager

August 27, 2024

Sales person was very informative and made sure I was aware progress on the car. More

by reddygale50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 21, 2024

Joe was efficient, and explained the additional work that I needed done. However, while I was sitting in the waiting room it was amazing to hear how many customers also needed their brake fluid replaced and More

by ocallaghan.d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Joseph and don't hesitate to let us know if we can further assist. Juan Vazquez, Service Manager

August 17, 2024

Very thorough and professional, I would never take my car anywhere else ,thank you all More

by CUBGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

August 12, 2024

They tried to tell me that my problem for my rattling and clicking noise wasn’t coming from the rare end and they were completely wrong, so I fixed something that didn’t need to be fixed at the time and I wa More

by HSMETANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amir Mims
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Juan Vazquez, Service Manager

August 12, 2024

Oak Lawn Toyota is a trusted dealer with a fine service department. The service writers and mechanics are top notch More

by Kjshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

August 09, 2024

I was hoping I would get a chance to say how great my experience was for a routine service at Oak Lawn Toyota. This service was very clearly communicated to me. (I just regret paying for my first oil cha More

by ksincla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruno!
Aug 10, 2024 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

August 02, 2024

My issue was explained to me in a way that I understood. Right now it seems my problem has been solved. More

by cubdar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 02, 2024

Loved service from Keith. Very respectful and informative. I feel well taken care of when I come for my car to be serviced. More

by doryfitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Keith was able to help, and we hope to see you again! Juan Vazquez, Service Manager

July 29, 2024

This dealership tried to rip me off by exaggerating the difficulty level and the cost of a very simple job. More

by SK
Service Price Transparency
Recommend Dealer
No
Employees Worked With
No comment
Aug 01, 2024 -

Oak Lawn Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager