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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,200 Reviews

2,200 Reviews of Oak Lawn Toyota - Service Center

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December 01, 2023

Qualified persons working with you. Mechanics and customer service. Seemingly Interested in care of you auto. More

by mzdjg723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 27, 2023

The best Dealership very good service The workers are out standing They take good care of my car My 1999 would not have lasted this long without the great service and care The workers are knowledgeable and p More

by gwnn11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

Nov 27, 2023 -

gwnn11 responded

Thanks

November 27, 2023

Had a problem with one of the services performed but was taken care of very well. More

by WILLMAN802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 27, 2023

Toyota Oaklawn location is The BEST I purchased my vehicle there,services there..Staff always Professional.. More

by CHAMPIONS1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Juan met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 25, 2023

The customer service needs training, . My car is going back there for the 3rd time for the same reason More

by adeboyeadedoyin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nine
Nov 28, 2023 -

adeboyeadedoyin2 responded

Was there today, spent 3 hours before I was brought home without a loaner and my car is yet to be fixed. Still wondering how am going to get to work tonight though.

Nov 30, 2023 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

November 24, 2023

The service Center was respectful and kind. They wanted to help the customer. They were excellent at explaining what they were doing. The work was done in a timely manner. More

by knight0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Styger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Nilles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Spee
Nov 24, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

November 18, 2023

Outstanding service from initial contact with service representative until time of completion. Very clean waiting area. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, Dave, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 17, 2023

First everyone I encountered were professional and courteous. It might just be the times that we're in but those prices were very high. I know you have to make a profit but $195 for brake fluid was More

by Cheenagc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Nash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

November 11, 2023

Service was thorough and relatively quick. My car now drives easier and without the 'halting' that I was experiencing. More

by annemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

November 10, 2023

My car was ready in a time frame that the service person indicated. Everything was fine with the car I have the tires rotated and would have expected the air pressure would have been checked. I did notic More

by tdryjanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm sorry, but I cannot remember the name of the person I dealt with at the Service Dept., but he was good to work with.
Nov 11, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

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