O'Meara Ford - Service Center

Service Dept. is great. They listen and ask questions to help make tour visit a good one. is great. They listen and ask questions to help make tour visit a good one. More

I came to O’Meara with a problem I had been having all summer. I dealt with two other mechanics who bungled my initial problem into a four month saga they could never solve. I got to work with Peter i summer. I dealt with two other mechanics who bungled my initial problem into a four month saga they could never solve. I got to work with Peter in the service department at O’Meara. You don’t usually expect people behind the desk to know as much as the guys in the pit but Peter clearly had command of all of the systems I was dealing with. In the course of getting to the bottom of my problem one of his supervisors took an interest as well when it was not something she would normally be involved with. Barb seemed personally offended at the way my summer had gone and did a bunch of extra work to get me to a resolution. The most important thing I can tell you about these people is that they are trustworthy. They make you feel like you are the only customer they have. Can’t recommend O’Meara enough. More

Jeff and Michael recently fixed an electrical issue with my son’s car. Quick service, great and continued communication. A service department can be the factor that makes or breaks a dealership, O’Meara wit my son’s car. Quick service, great and continued communication. A service department can be the factor that makes or breaks a dealership, O’Meara with Jeff Johnson at the lead has a great service organization. I’m confident in their people and process to fix it right the first time. More

Generally prompt and thorough with service but don’t have technicians they used to have have technicians they used to have More

Great customer service Peter was awesome and your crew got me back up and running at a affordable price. Thank you!! got me back up and running at a affordable price. Thank you!! More

Customers are treated like gold. Kind, fast, service complete. Easy to make appointments. Easy to check out. Complete explanation of services completed. Kind, fast, service complete. Easy to make appointments. Easy to check out. Complete explanation of services completed. More

Ford Omera didn’t a great job serving my Ford F250. I would definitely recommend to anybody I would definitely recommend to anybody More

AVOID AT ALL COSTS! short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Ome short summary: there are so many ways to earn a customer for life, but O'Meara chose to make an enemy instead of a friend. I took my truck to Omeara Ford for simple repairs – the subwoofer rattled, and the CarPlay system would glitch out. My service agent was Paul, who, while nice, turned out to be completely incompetent, computer illiterate (needing help from other service agents for simple tasks), and simply unreliable. Multiple times, Paul told me my truck was fixed, but it never was. My warranty has since expired, and Paul suggested I call Ford for help. Ford called Omeara on my behalf, set up an appointment, and once again I was told "everything was taken care of" and that there would be no bill. Then Paul called me, informing me I owed $500 for work that should have been covered by Ford under warranty. It took me 6 weeks to argue my way out of that bill. After months of arguing with Paul, dozens of unanswered texts through Omeara Ford’s system, and over $1,000 wasted on rental cars while my truck sat in their parking lot for weeks without being worked on, I’m beyond frustrated. This has been the worst customer service experience of my life. One last note – when I went to see the Service Manager, Mark, another customer was trying to barge into his office with similar complaints, threatening the dealership for keeping their car parked in the lot for weeks without service. TL;DR: Speaker still rattles, CarPlay is still glitching, Paul is completely worthless, and so is the dealership manager Nathan. Save yourself the headache and avoid Omeara Ford at all costs! More

Scheduled my vehicle for a recall and maintenance. The service team went above and beyond to get everything addressed. The service team went above and beyond to get everything addressed. More

They are berry generation and nice people. Also they take care and worry and try to solve your issues. Also they take care and worry and try to solve your issues. More