O. C. Welch Ford

Had my recall done quickly and correctly. I was very happy with the service I received today. I will definitely be back when I need service again! I was very happy with the service I received today. I will definitely be back when I need service again! More

I special ordered my wife a new ford expedition and when we arrived to buy the vehicle on August 6th 2022, it was still all in plastics fresh off of the delivery truck. I pointed out to my salesman Chris B we arrived to buy the vehicle on August 6th 2022, it was still all in plastics fresh off of the delivery truck. I pointed out to my salesman Chris Brubaker that there was about a 3-4 inch long scratch in the left rear door panel. He saw it and said he would get it fixed under warranty and it wouldn’t be a problem. At the finance managers desk doing paper work, I asked the finance manager about writing up a “we owe” form to document the dealership owed me a new door panel. He told me it wasn’t necessary because they had already ordered a replacement panel. This is where I’m going to make a very long story short, I have been told repeatedly through text, phone calls and emails that my door panel was ordered and would be replaced. To this day, January 24th 2024, I have yet to have the problem resolved. I have been lied to by the salesman Chris Brubaker, his sales manager Rick Kling, and owner O.C. Welch himself has brushed off the situation and is ignoring my calls and voicemails. O.C. childishly tried to retaliate against me personally by leaving a fake google review about the small business I own to try and get some sort of vegeance when I called to ask him for his help resolving this. This dealership is full of liars from top to bottom and is a disgrace to the Ford Motor Company I’ll include a couple photos of screen shots of texts between myself and salesman Chris Brubaker confirming the door panel being ordered as well as O.C.’s fake google review. This is how they treat people with legitimate complaints. More

3 vehicles no issues great service from start to finish. Thanks OC, Tom, Bryan, Craig and Chris for the attention to detail. My go to place for Auto questions and purchases Thanks OC, Tom, Bryan, Craig and Chris for the attention to detail. My go to place for Auto questions and purchases More

Bryan provided excellent service! He picked us up at the airport and walked us through the paperwork and gave detailed instructions on the operational features of the Lincoln Aviator He picked us up at the airport and walked us through the paperwork and gave detailed instructions on the operational features of the Lincoln Aviator that I purchased. Everyone at O.C. Welch was very friendly and helpful during the entire purchase process. More

Great dealership, everyone was very helpful and nice. The salesman, Scott, was knowledgeable and made the transaction painless!! I would recommend to family and friends to go see O. C.! The salesman, Scott, was knowledgeable and made the transaction painless!! I would recommend to family and friends to go see O. C.! More

Class act. Very professional quick. I would highly recommend. Joe, Tom and Chris did a great job. Very professional quick. I would highly recommend. Joe, Tom and Chris did a great job. More

Very professional, very courteous, excellent customer service. Very professional, very courteous, excellent customer service. Thank you! service. Very professional, very courteous, excellent customer service. Thank you! More

Made it super easy to get everything done in a very short amount of time. Made sure we were happy and vehicle was clean and ready to go! amount of time. Made sure we were happy and vehicle was clean and ready to go! More

Had a great experience when I bought my vehicle. Aric was very helpful through every step of the transaction. In fact, I didn’t even have to leave my house as all paperwork was sent to me making thi Aric was very helpful through every step of the transaction. In fact, I didn’t even have to leave my house as all paperwork was sent to me making this the easiest and smoothest transaction ever!! Aric answered all of my questions and continues to be helpful even after the sale! More

Ms Nia White really got the ball rolling for me . I was directed to the right staff to get my vehicle the attention it needed. I pray all goes well with the fix. Ms White was very kind spoke will of I was directed to the right staff to get my vehicle the attention it needed. I pray all goes well with the fix. Ms White was very kind spoke will of the staff and really made me enjoy my visit and feel confident about the process.THANK YOU MS.NIA WHITE More